Customer Service Representative
Resume:
Beverlyn Ayala
*************@*****.***
A dedicated person seeking a position in a positive environment. Fluent in Spanish and English. Resourceful and determined to provide excellent customer service and to the community. Proven ability to work well with others and independently. Always treat people with kindness and professionalism. Skills:
Excellent Customer Services
Multi Task/ Fast Learner
Operator
Microsoft Word, PowerPoint, Outlook, Excel
Dependability
Problem solving
Ability to work under pressure
Attention to detail
Professional Phone Etiquette
Team Leadership
Active listening and critical thinking skills
Reliable/Responsible
Work Experience
Raising Canes Downey, CA
Kitchen Manager
September 2020- August 2022
Handle cash, credit, or check transactions with customers. Count money in cash drawers in all shifts to ensure that amounts are correct and that there is adequate change. Provide excellent customer service to ensure satisfaction, and provide information on procedures and policies to staff. Supervise employees making sure rules and regulations are followed, Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Keep reports of transactions. Assist other projects.
South Central Family Health Center Huntington Park, CA Patient Service Representative
August 2022 - July 2023
Reference Upon Request
Beverlyn Ayala
*************@*****.***
Responsible for greeting and checking in patients, having excellent phone etiquette, and providing detailed documentation. Verifying and updating all of the patients demographics including insurance and if any payment information within the managing system. Ensuring that all patients have received excellent customer service and appropriate medical care. Having interpersonal skills to speak to the patients in a high pressure environment, allowing them to pay close attention when handling multiple tasks at a time and finishing them in a timely manner. Medix / Eisner Health Lynwood, CA
Dental front desk
October 2023- April 2024
Greet patients when they arrive at the dentist's office, Schedule appointments for patients, Maintaining patient accounts and records.Preparing and sending patient bills.
Submit patient claims to insurance companies. Assisting patients in filling out required intake and medical forms.Speak, write and read English as well as Spanish . Reading forms, office supply catalogs and other documents. Have fast, accurate data entry skills when booking appointments.Using word processing, spreadsheet, scheduling and tracking software.Having good interpersonal and organizational skills. Work well with other people and being on my own
EDUCATION
Northwest College current
Marco Antonio Firebaugh High School 06/2020
High School Diploma
LAPD Cadets Leadership Program 2015 - 2019
Reference Upon Request
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