Customer Service Data Entry

Kevin Nuñez

#Cell: 917-***-**** **-** **st St. Apt 2A. Astoria, NY 11103

Email: *****.*****@****.***

SUMMARY & SKILLS

High Energy and outgoing with a dedication to positive guest relations. Quick learner, serving 14 years in work experience.

Skills- Microsoft office skilled, IOS apps, iWork Suite, CRM, PDF, Google docs, data entry, zoom.

Bilingual – English & Spanish.

EDUCATION

CUNY - LAGUARDIA COMMUNITY COLLEGE, Associate Spring 2017 Queens. NY Walton High School, Diploma 2008 Bronx. NY

RELEVANT EXPERIENCE

Amazon – Process guide assistant 10/2022 to current

JFK8 fulfillment center, Staten Island, NY,

Speed and efficiency in system production, warehouse control, orders, pit preparation, work organization.

Coordinate work teams, productive activity and their levels of efficiency.

Activities related to the production process (manufacturing, quality, maintenance, logistics) in accordance with the general guidelines set by operational managers

Ensure the proper functioning of the supply and logistics area.

Analyze possible improvements in production and compliance with quality and speed standards.

Work and monitor compliance with safety, hygiene and preventive activities, in accordance with the systems defined by the company.

Doorman, (SEIU -Service Employees International Union, Local 32BJ), 06/2018 to 09/2022

RABINA Properties LLC, Union Sq. NY

Protection and control of access to the building.

Control the proper functioning of the condominium equipment

Receive the correspondence and organize it for its respective shipment.

Guided tours of maintenance and service companies.

Registration and permit of visitors and announce their arrival.

Control and monitoring of surveillance cameras.

Attended and clarified the queries of the residents or referred queries to those in charge of that area.

Record relevant events in the computer system.

Answer the intercom with resident inquiries

Receive bills and invoices, deliver them to the administration.

Help and assist people in their requirements, giving priority to the elderly.

Lead the evacuation and help others in case of accidents.

Juice bar supervisor, 03/2010 to 10/2012

Golds Gym, Midtown Manhattan, NY

Assist manager in recruitment.

Work as a team creating a good work environment.

Supervise, train, sellers in our line.

Registration and control of daily count in our products.

Setting and assignment of orders and discount rates.

Generate monthly and yearly sales reports.

Customer assistance in returns or exchanges.

Advice to clients about our products and services.

Barista Inventory management.

STARBUCKS, Wall Street, Manhattan. NY 06/2009 to 09/2015

Receive and interact with customers with a good attitude.

Make the drinks menu known to customers and answer their questions regarding the ingredients.

Prepare the drink and meals following the recipes and protocols of Receive and process payments.

Maintenance and organization of the work area.

Check if the coffee machines are working properly and report any maintenance needs.

Comply with health and safety regulations.

Communicate, assist and advise customer feedback to managers and recommend new menu items.

Control with the company's suppliers and weekly inventory management.

Volunteer

New York Habitat for Humanity homes, Syracuse NY. 2016

CUNY – City University of New York (lobbyist/Ambassador) 2016 and 2017

CUNY - LaGuardia Community College (Senator/ spokesperson for 23k students)

2015/2016/2017

CUNY- LaGuardia Community college (peer mentor for six freshmen students) 2016

reference Upon request.

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