Project Manager Scrum Master
Resume:
Donny R. Clark
League City, TX 77573
*****.*****@*******.***
EXECUTIVE SUMMARY
A focused, results oriented project manager and scrum master with over 30 years of IT experience seeking a position where my background will allow me to quickly become a key contributor to the organization.
CAREER HIGHLIGHTS
Possess a current DoD Secret Clearance
PMI Project Manager Professional (PMP), Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), PMI Agile Certified Practitioner (ACP) in progress
Experience with JIRA/Confluence
Experience implementing Agile methodologies in multiple IT organizations on Azure DevOps
On-site project manager responsible for multiple large-scale projects (total budget $15.5MM) at Olin’s largest facility to transition over 3000 users from Dow’s business network to Olin’s business network to fulfill legal requirements defined in Olin’s acquisition of Dow’s Chlorine/Alkali business
Multiple leadership positions at Lockheed Martin supporting the NASA JSC Mission Systems Contract (MSC) for designing and implementing the Mission Control Center to support Space Shuttle and Space Station including data center build-out, operating system build/installation, network monitoring/administration and service desk administration.
PROFESSIONAL EXPERIENCE
Carriage Services, Houston, TX (via Inceed)
July 2024 – Present
Senior IT Project Manager
Turned around a failing network infrastructure upgrade project for over one hundred different company locations
Worked with leadership to help them understand the issues and risks involved due to a lack of planning and communication
Paused the project for two weeks and worked with the team to plan the project, develop a project schedule and communicate the project goals and plans to stakeholders
Created the project plan in Monday.com and presented to leadership
First week of deployments the technical team received positive reviews on a post deployment survey as compared to the poor reviews received before planning
Created Monday.com dashboards for reporting status to leadership
Provided access to the Monday.com project board to ensure that the project deployment dates, risks and issues were properly communicated and understood
Scheduled and conducted bi-weekly meetings with internal team and external vendors to review schedules, ensure the team was in-sync, review progress, issues and develop lessons learned along with an ongoing improvement plan for future deployments
Information Technology Strategies, Fort Belvoir, VA
August 2023 – November 2023
Senior IT Project Manager/ Scrum Master
Oversaw a team of senior engineers responsible for expanding reporting capabilities of the Defense Logistics Agency (DLA) Enterprise Linked Logistics Information Source (ELLIS) system
Acted as primary interface with the DLA customer
Created and provided status for project schedule in Jira
Delivered weekly status reports, which included action items, risks and issues
Supported the CMMI certification review process for IT Strategies including developing and providing required documentation and participation in the certification interview process
48Forty Solutions, Houston, TX (via Royal and Ross)
February 2023 – July 2023
Senior IT Project Manager/ Scrum Master
Implemented Agile/Scrum for tracking and managing projects using Azure DevOps for the IT organization
Lead training sessions for technical team, project management and leadership for Agile and Scrum methodologies and the use of Azure DevOps
Lead all scrum ceremonies
Manage multiple concurrent projects staffed with internal and external resources including security initiatives, disaster recovery and business continuity solutions migrating from on-prem to Azure Cloud
Provide project status reports, as needed, to leadership
Energy Transfer, Houston, TX (via Addison Group)
March 2022 – February 2023
Senior IT Project Manager
Work with PMO and IT Organization to implement Agile/Kanban for tracking and managing projects using Azure DevOps
Educate IT organization on the Agile process(es)
Manage multiple concurrent projects including:
oUpgrades to/replacement of IP phone systems at over 50 sites
oUpgrading network equipment (hardware and software) at 80 locations including switches, routers and wireless access points
oAdding or upgrading network redundancy to over 600 field locations while working to reduce connectivity costs
Provide project status and updates to leadership and PMO
Bright Health Group, Austin, TX
July 2021 – March 2022
Senior IT Project Manager
Managed all aspects of strategic Call Center consolidation strategy for over 43 call centers including schedule/budget creation and tracking, resource coordination, developing implementation strategy and support model, weekly portfolio updates to leadership, issue tracking and resolution
Constantly coordinating with delivery team and Call Center VP to ensure that strategy was defined and understood by all
Migrate agents from legacy call centers to Genesys Pure Cloud call center
Work with business representatives to define call flow and agent needs/requirements
Coordinated with off-shore teams for deployment and cut-over
Planned, Implemented, Tested and delivered each call center on time
Coordinate implementation of Single Sign On (SSO) to corporate applications capable of supporting
Planned migration from Dropbox to One Drive for multiple departments
Planned, tracked and reported project progress using Jira
Olin Corporation, Houston, TX (via Concero Technologies)
January 2019 – January 2021
Senior Project Manager
Enterprise Project Management Office (EPMO) M & A project manager
Manage multiple concurrent large-scale projects (total budget $15.5 MM)
Work with impacted departments to define the requirements and assumptions necessary to successfully transition users From Dow to Olin infrastructure and services
Communicate across all levels of the organization
Lead diverse cross-functional meetings and small group discussions, as needed
Manage change and provide a high level of engagement and customer service during and after the transition
Provide weekly project status updates to leadership
Implement Olin wired and wireless business network in 255 buildings across 3 separate plants to support over 3000 users
Install/configure and transition users to new Olin VoIP phones including new phone numbers
Manage design and deployment of IT infrastructure for new corporate office building in Lake Jackson, TX
Cisco Systems, Houston, TX (via Insight Global)
May 2018 – August 2018
Project Manager
Member of Global PMO Advanced Services team responsible for multiple BCS Subscription projects
Created project schedules and plans based on financial, resource and material requirements
Responsible for project tracking and reporting including schedule, budget and forecasting utilizing DCP, Primavera 6 and Oracle Project
Worked with customer to define strategic goals and then develop deliverables and milestones to meet those goals
Escalate, as necessary, to ensure that customer deliverables and expectations were met
Managed internal Cisco resources including Network Operations Specialists, Unified Communication Consulting Services, Data Center Network Center Engineers
Lead regularly scheduled status update and planning meetings for each customer/project
Chevron, Houston, TX (via Insight Global)
June 2013 – March 2018
Senior Infrastructure Project Manager
Implementing 802.1x network protocol to limit user access to the Chevon corporate network and laying the foundation for further security enhancements
Lead a Lean Sigma effort to identify data sources to validate all devices attached to the ITC managed network and validate ITC and Business Unit recovery costs
Managed consolidation of multiple ETC and ITC data centers into a single location. Coordinated teams to ensure that floor space, network, power, HVAC, and all necessary components were scheduled to support the moves.
Used Agile/SCRUM methodology to develop Chevron’s Global Network Operations Strategy including implementation of process, procedures, hardware and software required to monitor the global business and PCN networks to realize that strategy. This project deployed CA Spectrum for global network monitoring, created standardize tools, processes and procedures for Chevron’s Network Operations Centers and integrated with BMC’s Remedy to automate the creation of support tickets, significantly reducing support and operations costs
Completed design, testing and implementation of the Machine to Machine project which supports global remote field site operations and allowing them to utilize public cellular carrier cell phone networks to transport business and process control network (PCN) data.
$1,500,000 Data Center to Data Center Acceleration project to optimize the transport of data between Chevron’s data centers enabling better, more informed business decisions
Utilizing Chevron Project Development and Execution Process (CPDEP) stage gate project methodology to define deliverables, identify resources and determine project value
Baker HUGHES INTERNATIONAL, Houston, TX (via Kelly I/T Services)
Feb 2013 – May 2013
Senior Infrastructure Project Manager
Managing portfolio of 10 security projects with budgets between $100,000 and $1,000,000 for a total portfolio value of approximately $3,000,000.
Coordinating project deliverables in multiple countries and multiple business units to deliver a world-wide solution including the Americas, Australia and Europe.
Assign ownership for deliverables to architecture, network, security and operational support teams and monitor progress to ensure on-time and on-budget project delivery
Facilitate requirements gathering and architecture design sessions which include representatives from business, technical, design and support teams to ensure that all requirements are documented and the appropriate solution is architected to meet those requirements
Produce a project plan by facilitating large scale sessions with design, development and delivery teams to ensure that all of the deliverables are defined, a work breakdown structure is created, risks are identified, all tasks are clearly defined and an owner is assigned to each task and risk.
Provide regular project updates on project budget and schedule to project management office and project business stakeholders
Monitor project risks and issues and escalate, if necessary, to reduce impacts to project
Presidio, Houston, TX
Feb 2012 – Oct 2012
Senior Project Manager
Managed portfolio of over 30 projects which exceeded $1,000,000.00 in services revenue including VoIP installs, Wired and wireless Network Infrastructure upgrades, server virtualization, desktop virtualization, Attendant Console, QoS,
Coordinated shared technical resources with other Presidio project managers and their project staffing needs
Managed Presidio internal project resources and customer resources as required
Negotiated schedules and deliverables with customers
Functioned as Presidio’s primary interface for solution design, implementation tasks and schedule
Accountable for budgets and schedule
Customers included multiple school districts and colleges, oil and gas companies, Houston Port Authority, MD Anderson, retail chains, county police agencies, city governments
Transcanada Pipeline Corporation, Houston, TX (via Long View Systems)
Mar 2010 – Jan 2012
Senior IT Infrastructure Project Manager
Planned and managed the migration of thirty seven TransCanada field sites from the STRATOS Hub1 and Hub2 satellite service to STRATOS Hub5 service. Total project cost $189,300.00.
Managed the replacement of analogue microwave radio equipment with new digital service at 7 field sites on TransCanada’s ANR Pipeline.
Replaced existing telephone systems at 15 TransCanada Field sites with VoIP PBXs and phones. Total project cost $600,000.00
Replaced the existing dial modem hardware equipment running on analog lines (located in Houston, TX and Bryan, TX) with Cisco AS5350 Access servers running on digital circuits while increasing lines for inbound calls into the pipeline SCADA system and providing a more reliable connection. Total project cost $272,700
Devon Energy, Houston, TX (via Comsys Systems)
Feb 2008 – Mar 2010
Project Manager
Rescued stalled $3,500,000 SAN Migration Project. Migrated corporate development and production environment from Hitachi 9980 to Hitachi 9990 architecture. Migrations included Oracle, VMWare, Microsoft Exchange and SQL databases. Completed project on-time and under budget.
Created project tracking and reporting workbook to keep management updated on status of Unix Infrastructure Services project portfolio. Held weekly portfolio status review with manager.
Coordinated departmental and cross-functional teams. Projects included team members in Houston, Oklahoma City and Calgary.
Managed multiple projects and delivered all on time and within budget.
Responsible for all phases of project lifecycle from inception to project closure including defining, developing and executing project plans, including schedules, budgets and deliverables.
Managed UNIX Infrastructure Services department personnel resource allocation and project assignments.
Coached project team members to clarify assignments and deliverables.
Mentored others in project management practices.
Interfaced with business customers to correctly set and manage project expectations.
British Petroleum, Houston, TX (via Computer Task Group)
July 2006 – Feb 2008
Project Manager
Project Manager for Texas City Refinery’s highest priority IT projects utilizing BP’s Capital Value Process (CVP). Responsible for managing 2 interrelated projects, coordinating multiple contracting companies and a budget of approximately $1,000,000.
Managed development and delivery of pandemic response planning documents for 50 sites in Europe and Africa as part of the ongoing Business Continuity Planning effort of British Petroleum (BP) with a project budget of approximately $1,000,000.
Coached document developers in identifying critical business processes, business risks and risk mitigation strategies.
Monitored project timelines to ensure that major project milestones were met.
Routinely interacted with management including CEO, COO and Heads of Country to report project status and project direction.
International Business Machines Corporation (IBM), Houston, TX
Jan 1999 – June 2005
Project Manager (Information Technology Specialist)
Managed development of worldwide standards documents and deployment review process for IBM’s Cisco VoIP deployments that significantly reduced overall average project time by approximately 1 month and ensured design consistency, saving approximately $100,000 per deployment.
Facilitated weekly interlock meetings between worldwide voice and data teams that led to greater cooperation, information sharing and consistency in voice deployments.
Using IBM’s Global Services project management methodology, performed as project manager responsible for requirements discovery, creation of initial schedules, budget and resource estimates for projects considered strategic to IBM’s internal infrastructure.
Lockheed Martin Space Mission Systems and Services (NASA Johnson Space Center), Houston, TX
Feb 1992 – Dec 1998
Software Development Team Lead 1998
LAN Software Team Lead 1997
Workstation Security Team Lead 1995 – 1997
Engineering System Analyst 1994 – 1995
Engineering Programmer 1992 – 1994
Gulf States Utilities Company, Beaumont, TX
June 1989 – Feb 1992
Electronic Data Processing Auditor
EDUCATION
B. S., Computer and Information Sciences
McNeese State University, Lake Charles, LA
CERTIFICATIONS
Project Management Professional (PMP)
Certified Scrum Master (CSM)
Certified Scrum Product Owner (CSPO)
Contact this candidate