Customer Service Medical Records
Resume:
Jasmine Perkins
Houston, TX *****
*****************@*****.***
I have the superb ability to pay close attention to detail, while also having a strong willingness to learn to provide excellent customer service. Whether professionally or personally, I bring hard work and dedication to whatever task I undergo. Thus, improve productivity and efficiency. In addition, my drive to help as many people as possible is what motivates me. I get genuine fulfillment from being able to provide people in need with as much support as possible. I understand that the best way to retain a patient, is to build a strong relationship built on efficacy, hard work, and quick resolve. Work Experience
CSR Medical Scribe
ScribeEMR-Nacogdoches, TX
December 2021 to Present
• Create referrals for different specialty clinics per the physician's request using Epic.
• Create new prescription and prescription refill requests with total pill count, dosage, and medication duration using Epic.
• Categorize patients and their illnesses for billing, record keeping, etc.
• Filing and retrieving medical records using Epic.
• Reviewing the patient information for relevant information using Epic.
• Verifying, and correcting as needed, coding issuers depending on insurance requests or claim denials using Epic.
• Transcribing all the pertinent information discussed from the patient and the physician using Epic. Medical Billing/Coding Specialist
Legacy Community Health Services-Houston, TX
September 2016 to December 2021
• Categorize patients and their illnesses for billing, record keeping, etc using ECW.
• Filing and retrieving medical records using ECW.
• Reviewing the patient information for relevant information using ECW.
• Verifying, and correcting as needed, coding issuers depending on insurance requests or claim denials ECW.
Call Center Agent
Aquity Solutions-Houston, TX
June 2014 to December 2021
• Transcribed the entirety of the information discussed with the patient needed for updating, creating, and/or detailing their medical records using Cerner.
• Performed active listening to ensure all pertinent patient symptoms', and duration of symptoms were transcribed for appointment scheduling using Cerner.
• Utilized a multi-lined phone system to answer as many patients as possible during the duration of my shift.
• Performed cold calling to remind patients of upcoming appointments, and billing needs. Education
Bachelor's degree in Pre-Med Biology
Stephen F Austin State University - Nacogdoches, TX December 2021 to December 2023
Associate's degree in Life Sciences
San Jacinto Community College - Houston, TX
January 2019 to December 2021
High School Diploma
YES Prep Brays Oaks - Houston, TX
January 2012 to June 2016
Skills
• Data Entry (10+ years)
• Microsoft Office (10+ years)
• Customer service (10+ years)
• Adobe Acrobat (5 years)
• Google Docs (10+ years)
• Typing (10+ years)
• Medical Terminology (5 years)
• Data Management (10+ years)
• Physiology Knowledge (5 years)
• Anatomy Knowledge (5 years)
• Analysis skills (2 years)
• Windows (10+ years)
• Medical Records (8 years)
• Medical Scheduling (8 years)
• Medical Office Experience (8 years)
• Patient Care (2 years)
• Editing (10+ years)
• Typing (10+ years)
• Epic (3 years)
• Transcription (7 years)
• HIPAA (8 years)
• Medical Billing (3 years)
• Medical Coding (3 years)
• Phone Etiquette (10+ years)
• Cerner (5 years)
• Computer Skills (10+ years)
• Referrals (3 years)
• Prescription Requests (3 years)
• Medical transcription (8 years)
• Appointment Scheduling (5 years)
• Inbound Calling (5 years)
• Outbound Calling (5 years)
• Microsoft Excel (10+ years)
• Organizational skills
• Documentation review
• Office experience
• Medicare
• ICD-9
Groups
Phi Theta Kappa
January 2019 to Present
• PTK is a community of high-achieving college students who can access scholarships, leadership training, and career opportunities.
Army ROTC
December 2019 to December 2023
• ROTC is an elective curriculum taken along with required college classes. The military science minor focuses on leadership, military law, and organization and logistics through tactical and written learning. American Medical Student Association
December 2019 to Present
• Pre-Med AMSA is an independent, global association that exists to support, inform and inspire tomorrow’s physicians.
• AMSA is committed to guiding college students who wish to make the world a better place through medicine.
Additional Information
Volunteer Services
• Pediatric Camp Counselor at MD Anderson for cancer patients every summer.
• Participated the summer of 2023
• Participating the summer of 2024
Contact this candidate