Information Technology Network Administrator

Gloria D. Cutts

**** ********** ***, *****, **

Phone: 773-***-****

Email: ***********@*****.***

LinkedIn: http://www.linkedin.com/in/gloriacutts/

Objective: Driven Information Technology Network Administrator with a strong background in directing corporate IT initiatives and implementing voice over IP solutions. Skilled in secure network design, system architecture, and innovative security programs, committed to enhancing organizational integrity and driving business success.

Core Competencies:

Network systems security.

Design network systems.

Business impact analysis

Data integrity and recovery

Contingency planning

Regulatory adherence

Certifications / Technical Proficiencies:

Certifications: CompTIA Net+, CCENT, CCNA

Networking: TCP/IP, ISO/OSI, IPX/SPX, SNA, FDDI, QOS, Ethernet, Token Ring

Tools: CISCO Call Manager, LAN Manager, Pix Firewall, Lotus

Languages: Microsoft Scripting, C++, Visual Basic, HTML, SSL, Pascal, JavaScript

Work Experience:

Urban Relocation Specialist (URS) - Chicago, IL 08/2018-12/2023

Assisted in custom resident relocation programs for developers, property owners, and government agencies.

Established relationships with private landlords and real estate management companies to secure quality housing for relocating families.

Implemented and supervised major relocation programs monitored by governmental housing authorities.

POAH COMMUNITIES – ELGIN, IL 02/2019-08/2021

Coordinated and provided social, educational, and community services to improve stability and wellness in low-income housing.

Oversaw and implemented activities of community-based Home Forward programs.

Facilitated referrals to area service providers and partners, emphasizing resident independence and support networks.

Provided ongoing case coordination and communication for residents' housing stability and self-sufficiency.

Responded to resident inquiries and crises, ensuring appropriate service delivery.

ArtVan Furniture- Schaumburg, IL 09/2016-08/2018

Sales Associate

Promoted and sold furniture items, providing personalized recommendations to clients.

Advised clients on furniture selection and matched various items to their preferences.

Schaumburg Elementary School 54 District - Schaumburg, IL 11/2017-Present

Substitute Teacher

Provided substitute teaching services across various high school grade levels and subject areas.

Delivered lesson plans and instructional materials in accordance with the absent teacher's guidelines.

Maintained classroom management and enforced school policies to ensure a safe and productive learning environment.

Adapted teaching strategies to meet the diverse needs of students and accommodate different learning styles.

Engaged students in learning activities and facilitated discussions to encourage critical thinking and participation.

Completed required administrative tasks, such as attendance records and classroom reports, accurately and promptly.

Advantage Sales & Marketing – Chicago, IL 09/2014-06/2016

Retail Project Merchandiser

Maintained schematic standards and integrity through consistent communication with retail personnel.

Hung shelf signs, placed coupons, and assembled displays as directed by clients.

Met and achieved client and company objectives by maintaining full distribution and ensuring signage placement in assigned stores.

IT Internship: National Able Networking, Chicago, IL 02/2014-08/2014

Installed and set up new and existing computer software and hardware.

Provided tier 1 level support for basic IT issues and interacted with customers to address common questions.

Education:

Governor State University – Chicago, IL

Bachelor of Science in Computer Information Systems, 08/2001

Master of Science in Computer Science, 07/2004,

IT Career Lab – Chicago, IL Certified Cisco Network Associate, 01/2014

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