Customer Service Administrative Assistant
Resume:
Taneisha E. Allen
********.*.*****@*****.***
Summary of Qualifications: Team-focused professional offering more than 15 years of experience in Customer Relations with diverse groups. Community minded and energetic style provides efficient, cost-effective utilization of resources while developing relations and maximizing customer service.
Manpower (Assurant)
Duluth, Georgia June 2019-Present
Answer inbound calls for mortgage customer inquiring about reporting a Loss on their home. Created claims in system to get claim check endorsed for clients who experienced damage on their property. Processed insurance documents. Sent claim packages via electronic method and regular mail. Explain claim processing to customer creating new claims and inquiring about existing claims. Researched accounts that needed further detailing on problem issues. Maintain metric and exceeds daily service level agreements set in place by the client,
Tax R Us
College Park, Georgia November 2018 - present
Administrative Assistant
Role as an Administrative Assistant consist of answering inbound calls for clients inquiring about tax information. Entering new client information into the tax software. Make travel arrangements. Preparing memos for meetings and updated tax information. Processing payroll and making sure proper security is managed with the issuance of checks. Maintain the filing system, managed all incoming fax and emails. Contacted customer on a daily and weekly basis to maintain communication with customer on updates and status of their tax updates.
Alorica
Kennesaw, Georgia October 2017 -February 2018
Customer Service Representative
As a customer service representative, I answer inbound calls from customer inquiring about their account. Activate new line of service, made payments to the account as well as performed credit verifications for new customers. As a customer service representative, I also help customer with tier I support. Perform these functions while painting the utmost confidentiality and the epitome of customer service.
Wincup Holding LLC
Stone Mountain, Georgia November 2016 - March 2017
Account Representative/CSR
As an Account’s Representative I answer inquiries in regard to the accounts that I am assigned to and manage. Maintain filing, product knowledge, and updated files for each account that I maintain. Maintain constant contact with various departments, buyers, distributors, and plants, via email, phone and fax in regard to maintenance on new orders, existing orders, backorders, shipping problems, and daily logs of shipping reports. Generate weekly reports to show availability and timeliness of orders being processed. Handle specialty accounts and make sure that customers request is being executed. Generate order acknowledgement for each order that is inputted into the system daily.
Uber
Atlanta, Georgia November 2015-present
Driver
As a driver for Uber I would respond to an internal application that was used for passenger looking for transportation needs. Picked passengers up and took them to the destination that they desired while maintaining a very cheerful outlook and flexible schedule. As an Uber driver-maintained essential on hand for passengers needed water or just a piece a candy to hold them over.
Delta Airlines
Atlanta, Georgia January 2006 - June 2015
Customer Experience Specialist
As a Customer Service Experience Specialist my duties consisted of answering incoming calls from customer inquiring about travel information (i.e.: flight, hotel, car). Processed trouble shooting issues. Managed scheduling, rescheduling, and canceling flight with proper company procedure and policy. Assisted in the training process for new hire employees and updated seasoned employees on new updates and policies changes. Maintained constant knowledge of new laws and procedures for all destinations that we offered service to. Redirected calls to appropriate departments. Processed payment transaction while ensuring customer privacy. Completed daily and weekly production goals and requirements.
Customer Service Agent January 2006 – April 2010
As a Customer Service Agent, my duties consist of collaborating with managers, associates and customers in checked passengers in for upcoming flights. Ensuring that proper laws and company procedure were met to maintain passenger confidentiality. Received payment for customer transaction and fees. Maintained knowledge of different international procedures.
Berkley Medical Center
Norcross, Georgia December 2006 – March 2008
Customer Service Agent
As a Customer Service Agent, my duties consisted of collaborating with managers, associates and customers to drive sales, ensure high levels of customer service, and solve complex problems. Also, my duties consist of taking inbound calls and making outbound calls regarding delivery of medical records to providers and healthcare team staff.
Cingular Wireless
Atlanta, Georgia October 2001 – November 2005
Customer Operations Assistant Manager
As a Customer Operations, Assistant Manager my duties consisted of taking inbound calls from customers, assisting with technical issues, as well as activating cellular phones in a courteous, yet timely manner.
Department of Juvenile Justice
Atlanta, Georgia February 2000 – August 2001
Assistant Manager
As a Correctional Officer, I was responsible for the day-to-day monitoring, and behavior management of 20 – 40 detainees. Maintained accurate records of all juvenile in the facility including the logging of adolescent activities and locations.
Upton’s
Norcross, Georgia August 1997 – January 2000
Office Assistant
As an Office Assistant in retail, my duties consisted of entering pertinent and confidential information in the computer and maintaining loss prevention records for the department. Also, to function as a role model and leader, solve problems, make informed decisions, and manage the workforce.
EDUCATION
Strayer University- Morrow, Georgia August 2018- Present
Business Management
Georgia Medical Institute Alum – Atlanta, Georgia
Major: Medical Billing and Coding March 2001 – October 2001
Redan High School Alum – Stone Mountain, Georgia
College Preparatory/ Technical Diploma August 1994 – August 1997
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