Operations Specialist Campaign Management

FATIMA GARCIA

Bacoor, Cavite 092******** ************@*****.***

Proven CRM Operations specialist with a track record of leveraging customer insights at Mynt Globe Fintech Innovations, Inc. to drive strategic decisions. Skilled in CRM software and campaign management, adept at fostering teamwork and collaboration across departments. Demonstrated adaptability and problem-solving skills, enhancing operational efficiency and customer relationships. EXPERIENCE

April 2023 - Present

CRM Operation Asticom Technology – Mynt Globe Fintech Innovations, Inc. Taguig, Manila

● Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.

● Knowledge of using CRM Tools (Clevertap, Aligrowth, Kevel, Netcore and ClickUp)

● Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.

2016 - 2023

Asst. Pit Supervisor TIGER RESORT, LEISURE AND ENTERTAINMENT, INC. Las Pinas, Manila

● Managed high-stakes games, maintaining integrity and fair play for all participants.

● Promoted positive work culture by fostering strong communication among staff members during daily briefings.

● Supported overall casino operations by collaborating with other departments, such as food and beverage or hotel services, to ensure seamless guest experiences. EDUCATION

April 2016

BSBA Entrepreneurship De La Salle University – Dasmariñas Dasmariñas, Cavite

● Allied Business Student Society

SKILLS

● Customer Relationship Management

● Adaptability

● Teamwork and Collaboration

● CRM software proficiency

● Campaign Management

● Interpersonal abilities

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