Quality Assurance El Paso
Resume:
ERICK CARDIEL
El Paso, TX *****
***********@*****.***
· 20 + years professional experience in the Automotive Industry with a strong focus on customer satisfaction
· Highly knowledgeable automotive parts expert with the ability to research and find parts solutions to meet customer needs
· Direct and promote safety regulations, quality assurance and PPE (Personal Protective Equipment) with shop employees
· Strong inventory management skills, purchasing and receiving, and material stock control
· Excellent interpersonal skills collaborating with peers and managers thus promoting a positive team environment
· Self-motivated individual, problem solver and decision maker
· Dependable, honest, and hard working with a commitment to quality
· Bilingual English and Spanish – Proficient speaking, reading, and translating
· Computer skills: Microsoft Office and POS system Work Experience
Parts Representative
Hoy Body Shop
September 2010 to Present
Crawford GMC and Buick
Sep 2001 to Sep 2010
· Greet and interview customers to discover their automotive needs to ensure we provide the best customer service and resolve their issues.
· Research and identify replacement parts by using old parts, parts in our stockroom or order new parts.
· Communicate with customers on parts installation to ensure customer understands and answer their questions to drive customer loyalty.
· Maintain a clean and orderly shop and parts stockroom to assist in work performance efficiency.
· Process sales on POS system, and post receipts for accurate accounting
· Perform parts stock inventory, generate work orders, and verify quantities received are accurate.
· Review catalogs, computer inventory system, and schematics to determine replacement part stock numbers and prices.
· Promote teamwork by training and educating peers and managers in our daily operations. Education
Bowie High School - El Paso, Texas, US
1994
Skills
• 20
• years professional experience in the Automotive Industry with a strong focus on customer satisfaction
• Highly knowledgeable automotive parts expert with the ability to research and find parts solutions to meet customer needs
• Direct and promote safety regulations, quality assurance and PPE (Personal Protective Equipment) with shop employees
• Strong inventory management skills, purchasing and receiving, and material stock control
• Excellent interpersonal skills collaborating with peers and managers thus promoting a positive team environment
• Self-motivated individual, problem solver and decision maker
• Dependable, honest, and hard working with a commitment to quality
• Bilingual English and Spanish
• Computer skills: Microsoft Office and POS system
• Proficient speaking
• reading
• translating
• Retail sales
Certifications and Licenses
Driver's License
Contact this candidate