Systems Administrator Service Desk
Resume:
Germantown, WI *****
************@*****.***
www.linkedin.com/in/paul-siebenaller
Accomplished IT Systems Administrator
Experienced Systems Administrator with a demonstrated history of working in the information technology and services industry. Skilled in Exchange Server management, Active Directory, VOIP, Software Installation, Software Deployment, Computer Hardware Troubleshooting, Windows 10, and Computer Networking.
●Migrated locations in the United States, Canada, and Mexico to one unified phone system, saving the company on expensive hardware and software costs.
●Configured call centers to work from home during the pandemic using softphones, so the business could continue to take orders.
●Moving toward one badge system, so one badge for access across all locations.
●Brought literature printing in-house to save money, reducing inventory.
TCP, IP, DNS, DHCP Protocols Configure VLANs & VPNs Network Security Technologies
Firewalls & Intrusion Detection System Quality of Service (QoS) Troubleshooting Network Issues
Enterprise-level Switches Disaster Recovery Plans
Professional Experience
PENTAIR, INC, Brookfield, Wisconsin
IT Network Administrator III 2014 – 2024
●3CX phone system company wide, managing over 6.000 extensions
●Physical Security monitoring (camera and door)
●Server Patching and compliance
●Infrastructure monitoring (Server, UPS, Environment, etc.)
●Managed backup and restore functions
●Active Roles Server support
●Provided company-wide Service Desk Support resulting in quick and thorough problem resolution for end users
Systems Administrator 2012 – 2014
●Established Lotus Notes email infrastructure
●Managed documentation for IT audits for the Sarbanes-Oxley Act
●Upgraded Avaya phone system company wide
●Service Desk Support company wide
Service Desk Specialist 2010 – 2012
●Network and server infrastructure from ground up
●Desktop computers and software for each individual employee
●Avaya phone system company wide
●Service Desk Support company wide
Additional Related Experience
FLECK CONTROLS, INC, Brookfield, Wisconsin (purchased by Pentair)
MIS Specialist
GFG CORPORATION, Milwaukee, Wisconsin
Detailer / Designer
ADVANCED COMPUTER GRAPHICS, Milwaukee, Wisconsin
Graphics Specialist
EDUCATION
MADISON COLLEGE, Madison, Wisconsin
Associate Degree in Mechanical Design Technology
GATEWAY TECHNICAL COLLEGE, Elkhorn, Wisconsin
Associate Degree in Mechanical Design Technology
SEMINARS AND CERTIFICATIONS
●3CX Certification
●Lenel Certification
●Windows NT Workstation
●Windows NT4.0 Core Technology
●Administering Windows NT 4.0
PAUL N. SIEBENALLER
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