Product Management Owner

Saurav Maitra, CSM, CSPO, A-CSPO, SAFe POPM

**** ****** **** ****, ** 27502 Phone: 919-***-**** Email: ******.********@*****.***

www.linkedin.com/in/saurav-maitra-2ab9a15b

Enterprise Application Consultant product Owner Product Management

Results-driven professional with expertise in Business Analysis, Product Management, and Process Improvement. Proven ability to deliver successful IT projects, optimize processes, and build strong relationships with clients, stakeholders, and cross-functional teams.

Areas Of Interest

Systems Engineering

Business Requirements

Software Development

Agile Principles

Lifecycle Management

Project Management

Product Management

Data Analysis & Reporting

Technology Integration

Budgeting & Cost Control

Client & Vendor Relations

Training & Team Building

Strategic Planning

Lean Six Sigma

Risk Management

Scope of Work

Quality Assurance

Process Optimization

Professional Experience

Toshiba Global Commerce Solutions June 2021-Present

Senior Product Owner

Lead the analysis of market needs and translate them into actionable functional and user requirements for the ELERA platform. Manage and prioritize the product backlog, ensuring alignment with strategic goals. Oversee the design, development, and delivery of new product features, optimizing solutions and resource use. Guide Scrum teams in grooming and planning, ensuring clear, well-defined user stories for engineering teams. Drive the ideation and implementation of new UI/UX specifications for the Admin UI platform. Facilitate workshops with stakeholders to define product personas, create journey maps, and design mock-ups for retail solutions (e.g., Alex Lee, Wayfair, Costco, Weis). Collaborate with program managers to coordinate releases, own product launches, and ensure cross-functional alignment. Evaluate feature enhancements based on market demand, ROI, and customer impact. Leverage industry expertise to guide stakeholders through operational trade-offs for client-specific projects. Communicate product dependencies and system limitations to inform strategic planning. Build relationships with sales and service teams to anticipate customer needs and balance competing priorities. Collaborate with program management to monitor stack and lifecycle dependencies and optimize cross-product deliverables. Work with hardware teams to launch new devices, align software and firmware requirements, and drive product development. Lead cross-functional teams to define business cases, develop proof of concepts, and create business and functional specifications. Serve as the lead SME for the ELERA Core platform teams, supporting the SDLC process by resolving risks and blockers, ensuring deliverable readiness, and contributing to marketing, training, and documentation. Foster a culture of innovation and continuous improvement by encouraging feedback, evaluating new technologies, and promoting best practices across teams. Provide leadership in setting measurable KPIs and success metrics to assess the impact of product features and drive data-driven decision-making across the organization.

MetLife 2020-2021

Product Owner

Define and execute the short- and long-term vision and strategy for Voice (CIVR/IVR) and Online Channel solutions. Owning the roadmap for the online application solutions, ensuring the delivery of key features and initiatives that align with strategic goals. Establish and manage the release process for online applications, coordinating all activities needed to bring solutions into production, and managing interdependencies across multiple releases to meet critical milestones. Lead the creative process for generating, developing, and refining new ideas, identifying which concepts should be prioritized and transformed into features that advance the online strategy. Oversee the review and approval of requirements for each feature, ensuring they align with the desired user experience as outlined in the Business Requirements Documents and Functional Requirements Documents for the online solution. Collaborate closely with product owners, system engineers, program managers, developers, testers, and customers to define features and technical user stories. Use data-driven insights from application performance metrics, call center analytics, user satisfaction surveys, feedback, and technical incidents to identify opportunities for improvement. Recommend and ensure the delivery of enhancements that optimize platform performance and solution effectiveness.

BB&T – Raleigh, NC 2019-2020

ADS Systems Analyst Consultant

Design, document, implement, optimize, and troubleshoot advanced technology solutions. Provide system design and business process analysis to develop solutions that align business requirements with application systems. Improve processes to solve complex business challenges, leveraging analysis, design, simulation, and industry standards. Serve as Product Lead, managing all phases of systems analysis for projects that span business processes and systems, utilizing both Agile and Waterfall methodologies. Define project scope and objectives, create detailed specifications, and ensure alignment with organizational architecture standards. Analyze data to generate insights and address complex business issues. Lead the creation of epics and user stories, assess business, system, and user requirements, and drive projects to successful delivery.

Blue Cross Blue Shield of North Carolina – Durham, NC 2013-2018

Enterprise Application Systems Analyst Product Owner

Serve as a strategic liaison to ensure the development and support of technical solutions that meet both current and future business needs, minimizing operational disruptions. Lead the design, deployment, and maintenance of complex solutions, optimizing ROI through documentation, gap analysis, risk assessments, and financial constraints. Translate business requirements into functional designs aligned with enterprise goals. Conduct systems analysis to validate designs and, when needed, facilitate code reverse engineering. Ensure designs comply with systems analysis standards and Enterprise Business Process Architecture. Prioritize requirements through negotiation and phase management. Advise business partners on the suitability of alternative technologies to address challenges. Facilitate product backlog creation, including cost estimates and prioritization. Lead the NCTIO project for Individual and Large Group Member migration and serve as the SME for Blue Connect, providing estimations, requirements and managing resources.

Verizon (Operations/Financial Services) – Cary, NC 2000-2013

Lead Network Specialist Engineer, Product Manager (Managed Customer Services) 2011-2013

Served as Lead Product Manager for all Global Managed Services Customer Projects, overseeing the full lifecycle from project initiation to delivery. Collaborated closely with the IT project team to define customer requirements, create product specifications, and manage project development to ensure alignment with business goals. Led the development and implementation of project guidelines, including scope definition, risk management strategies, and functional and system design analysis. Managed project budgets and timelines, while ensuring compliance with regulatory and industry standards.

Lead Network Specialist Engineer 2007-2011

Supported key partners at the Financial Services Center, providing expertise and training to team members. Implemented automation solutions and strategies to improve the efficiency of ticket management systems. Streamlined workflows to reduce response times and enhance service delivery. Collaborated with cross-functional teams to identify process gaps and technology solutions around operational efficiency and customer satisfaction.

Advanced Network Engineer, Senior Network Specialist Engineer 2000-2007

Analyzed and supported transmission hardware and software for domestic and international cross connection equipment (DS0-DS3/OC3-OC192, SONET/SDH). Identified and resolved issues with routers, switches and circuits. Collaborated with network engineers to optimize performance and troubleshoot connectivity issues, ensuring minimal downtime and maintaining service level agreements (SLAs).

Education & Training

Bachelor of Science, Information Systems: Campbell University Associates Degree, Information Systems: Durham Technical College Certified Scrum Master Certified Scrum Product Owner Advanced Certified Scrum Product Owner SAFe 6.0 Product Owner/Product Manager ITIL V3 Foundation MBA (In Progress) : University of North Carolina (Pembroke) Lean Six Sigma Green Belt Master Certificate (Information Security Management, Applied Project Management) Villanova University

Technical Proficiencies

Windows Mac OS UNIX LAN/WAN TCP/IP FTP DHCP Gig Ethernet SONET MPLS PIP ATM Frame Relay MS Office MS Project Visio Business Objects SQL Application Servers: WAS, Oracle 9i AS, JBoss 4.0 Java Script, AJAX, Unix Scripts, XML, JSON, XSLT, DataPower, Restful Web Services, SOAP, Junit J2EE Web Technologies : EJB, JSP, Servlets, JDBC, Java Beans SSO IBM Rational Tools Confluence JIRA SDLC JAD Facets PMHS Waterfall Agile Scrum Power BI Amazon Cloud PEGA Agile Central Service Now CIVR/IVR Contact Center Salesforce CRM Insight SAS Application VersionOne Postman Selenium HP’s Quality Center Mongo DB

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