Associate Manager

John Eccles

256-***-**** ****************@*****.*** Somerville, AL 35670

SUMMARY

Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. My background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. SKILLS

Customer rapport

Departmental management

Staff management

Store management

Staff training and development

Sales coaching

Floor supervision

Public speaking

Financial management

Results analysis

EXPERIENCE

Associate Manager, Cracker Barrel, August 2018-December 2024 Huntsville, AL

Resolved conflicts between employees or customers in a professional manner. Ensured compliance with company regulations, laws, and safety standards. Prioritized and delegated tasks for efficient completion within team environment. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Implemented quality control measures to uphold company standards. Identified opportunities for process improvements and increased efficiency. Handled responsibilities successfully in manager's absence. Assigned work and monitored performance of project personnel. Maintained accurate records of employee attendance and payroll information. Delegated work to staff, setting priorities and goals. Oversaw inventory levels, making adjustments as needed based on sales trends. Analyzed sales data to identify trends and adjust strategies accordingly. Reviewed completed work to verify consistency, quality, and conformance. Mediated conflicts between employees and facilitated effective resolutions to disputes. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Resolved customer inquiries and complaints requiring management-level escalation. Facilitated the development of staff by providing training, coaching, and feedback. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Recruited and trained new employees to meet job requirements. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Managed daily workflow of team members to meet organizational goals. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Updated and maintained databases with current information. Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Identified needs of customers promptly and efficiently. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Managed household errands and other essential duties. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Completed day-to-day duties accurately and efficiently. Chef, Club 22, July 2015-July 2018

Shawano, Wisconsin

Supervised team members during meal service to ensure accuracy of orders. Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.

Assessed inventory levels and placed orders to replenish goods before supplies depleted. Adjusted seasonings of dishes according to customers' tastes. Suggested and prepared promotional dishes according to ingredient availability and customer preferences.

Established controls to alleviate supply and food waste. Collaborated with restaurant management to align kitchen operations with goals of establishment.

Managed kitchen staff team and assigned tasks for various stages of food production. Negotiated contracts with suppliers to secure competitive prices for ingredients. Maintained a clean work environment by adhering to sanitation policies and procedures. Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry. Prepared variety of foods according to exact instructions and recipe specifications. Inspected kitchen equipment for cleanliness and functionality prior to use. Ensured compliance with all health, safety and hygiene regulations within the kitchen area. Chopped and diced vegetables and fruits to stock fridge ahead of busy periods. Checked quality of raw materials before use.

Trained and supervised line cooks to develop new skills and improve team performance. Resolved customer complaints regarding food quality or service issues. Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.

EDUCATION AND TRAINING

GED

Schs, Shawano, Wisconsin March 2015

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