Customer Service Representative
Resume:
Kyeisha brown
**** ********** ** *** *** Dallas tx 75237
972-***-**** • *********@*****.***
Customer service representative
Customer Service Representative with over 4 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software and conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Work Experience
CUSTOMER CARE
Satellite TV
• Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
• Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs
• Received an average 85% customer satisfaction rating to date, 15% higher than the company average
• Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations Customer service rep
Spectrum
Call Center Representative
• Provided premium service and promptly resolved customer inquiries, achieving a 91% customer satisfaction.
• Implemented efficient problem-solving strategies and maintained a comprehensive knowledge base, which helped to reduce customer complaints.
• Handled an average of 70+ inbound calls daily while maintaining a first- call resolution rate of 92%.
SheTara jones
high school
Sachse high school 2008-2010
High diploma GRADUATED
Other Activities
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