Customer Service Security Guard

MD. SHAH ALAM

** ******** ******, ***********, **. M1J1Z5, 437-***-****, *************@*****.***

PROFESSIONAL SUMMARY

Dedicated Human Resources professional with over 23 years of experience in various sectors, including extensive expertise in human resources, administration, and operational management. Proven track record in enhancing organizational performance, supporting HR functions, and fostering collaborative work environments. Recently relocated to Canada and seeking to leverage my skills in a dynamic organization.

CORE COMPETENCIES

HR Support: Skilled in managing HR documentation, on boarding processes, and maintaining compliance with organizational policies and local labor laws.

ERP Proficiency: Experienced in utilizing ERP systems for purchase orders and contract management .

Bilingual Communication: Fluent in English and Bangla; basic proficiency in French (considered an asset).

Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, ensuring customer satisfaction and collaboration.

Health and Safety Compliance: Knowledgeable in implementing Occupational Health & Safety Management Systems.

WORK EXPERIENCE

HR Coordinator

Bandbox Limited, Dhaka, Bangladesh

2000 – 2006

Managed subcontract purchase orders and ensured compliance with operational requirements.

Served as the primary contact for the Subcontractor Pr-qualification Process (SCPQ), liaising with IT and other departments.

Provided administrative support to legal teams and maintained professional records of contracts and subcontracts.

Developed and implemented effective HR policies, improving team performance and workplace safety.

HR Executive

BM Trading Corporation, Dhaka, Bangladesh

2006 – 2008

Oversaw HR operations, maintaining compliance with labor laws and organizational standards.

Implemented health and safety programs, enhancing employee welfare and workplace conditions.

Supported the management of company resources, including employee records and insurance certificates.

HR Officer

Retired Armed Forces Officers’ Welfare Association, Dhaka, Bangladesh 2008 - 2014

Oversaw HR operations, maintaining compliance with labor laws and organizational standards.

Established workflow processes and monitored productivity to enhance overall performance.

Managed office inventory and regulatory compliance training, promoting operational efficiency.

Supported board-level planning and strategy development to advance organizational goals. HR Executive

Robin Printing & Packages Limited, Dhaka, Bangladesh 2024 - 2023

Facilitated on-boarding and training programs, equipping new hires with necessary skills.

Developed HR policies in line with labor regulations and company standards, ensuring compliance.

Organized employee engagement activities, fostering a collaborative and motivated workforce. EDUCATION

Post Graduate Diploma in Human Resources Management (HRM) Institute of Personnel Management, Bangladesh.

BA Pass (Graduation) University of Dhaka, Bangladesh

Administrative Assistant Training, The CPD Certification Service, ON Canada. PROFESSIONAL TRAINING

Occupational Health & Safety Management System (OHSAS 18001:2007), SGS, Bangladesh

Fire Safety Rescue and First Aid Training, FBCCI Bangladesh & ILO

Environmental Health & Safety (EHS) Training, British American Tobacco Bangladesh.

Housekeeping & Laundry Operation Training, Bangladesh Parjatan Corporation. SKILLS

Microsoft Office Suite (Word, Excel)

ERP Systems (JD Edwards, Oracle)

Data Entry & Database Management

Employee Relations & Performance Management

Compliance & Regulatory Management

Scheduling & Facilitation

LANGUAGES

English (Fluent)

Bangla (Fluent)

Hindi (Basic)

References available upon request.

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