Customer Service Lead Generation

Rebecca J. Simmons

**********@*****.***– Concord, NC

PROFESSIONAL SUMMARY

Seasoned Sales Professional with a 20-year track record of exceeding sales quotas and building lasting client relationships. Proven ability to develop and execute effective sales strategies, identify new business opportunities, and drive revenue growth. Possessing a deep understanding of the sales lifecycle, from prospecting and lead generation to closing deals and account management. Demonstrated success in:

Consistent overachievement of sales targets and quotas

Building and maintaining strong client relationships through exceptional customer service

Developing and implementing effective sales strategies to drive growth

Proficiency in sales CRM and sales enablement tools to optimize sales processes

Strong negotiation and closing skills resulting in high win rates

Excellent communication and presentation skills to effectively convey product value

Proven ability to adapt to changing market conditions and customer needs

AREAS OF EXPERTISE

Lead Generation & Prospecting: Skilled in identifying and developing new sales leads, using various prospecting techniques.

Closing Deals: Proven ability to close deals through effective negotiation and communication skills, achieving high win rates.

Customer Relationship Management: Strong focus on building and maintaining strong client relationships, ensuring satisfaction and loyalty.

CRM & Sales Tools: Proficient in utilizing CRM software and sales enablement tools to optimize sales processes and maximize performance.

Communication & Presentation: Excellent communication and presentation skills to effectively convey product value and engage with clients.

Data Analysis: Skilled in analyzing data to identify trends and opportunities, leading to informed sales strategies.

Project Management: Experience in managing sales projects effectively to achieve desired outcomes.

Google Suite & Microsoft Office Suite: Proficient in utilizing both Google Suite and Microsoft Office Suite for efficient sales operations.

PROFESSIONAL EXPERIENCE

Spectrum

Sales Representative (9/2020 – 10/2022)

Exceeded sales quotas through effective prospecting, lead generation, and closing techniques.

Cultivated strong customer relationships by providing exceptional service and support.

Possessed in-depth knowledge of the telecommunications industry and stayed up to date on the latest products and services.

Leveraged sales tools and CRM systems to optimize sales performance and track customer interactions.

Demonstrated strong communication and interpersonal skills to effectively engage with customers and build trust.

Coca-Cola Consolidated

Inside Sales Representative (3/2020 – 9/2020)

Prospect for new clients and develop relationships with existing customers.

Identified customer needs and provided solutions through product/service offerings.

Presented sales presentations to potential customers.

Negotiated contracts and closed deals.

Achieved sales quotas and targets.

AT&T

Account Executive (07/2005 – 10/2018)

Developed and maintained strong relationships with existing clients to ensure customer satisfaction and loyalty.

Identified and pursued new business opportunities within assigned territory.

Conducted in-depth needs analysis to understand customer requirements and recommend suitable telecommunications solutions.

Executed strategic account plans to achieve sales targets and revenue growth.

Negotiated contracts and pricing to maximize profitability.

Delivered compelling sales presentations to showcase product/service benefits.

Provided exceptional customer service by addressing inquiries and resolving issues promptly.

EDUCATION, CERTIFICATIONS & AFFILIATIONS

Augusta Technical College, Augusta, Georgia

Associate of Applied Technology in Criminal Justice, July 2001

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