Customer Service associate, inventory management, loss prevention
Resume:
Hello
I’m Michelle Vennik
Odenton, MD *****
********@***.***
Skills
I have over 15 years in customer service. I started working in retail as a cashier at 14 years old, before moving to the restaurant industry as a hostess, waitress, shift leader, trainer and bartender. I have always worked in high volume and high paced environments. Outside of the restaurant industry I also have clerical administrative, receptionist, call center and data entry experience. I consider myself to have above average verbal communication skills, multi program and software computer on the job experience and skills. I enjoy multitasking and being challenged throughout my day, working as a team player to reach our goals. I focus heavily on creating a positive work environment, complete customer satisfaction which results in customer retention and positive reputation. I am proficient in Microsoft Office Suites, Google Workspace, Zendesk, SalesForce, ChiroTouch, Cerner, Meditech. I am familiar and comfortable utilizing scheduling and communication programs such as Zoom, Five9, Calendly, Google Calendar and other communication portals. The world and what we know are evolving every day, and therefore I’m interested in gaining other experience, networking and finding further opportunities to grow with it. Experience
June 2023 - August 2024
Five Guys Burgers and Fries, Odenton, MD - Crew Member, Shift Leader, Trainer, Prep and Line Cook
● Greeting the guests, managing the register and call in orders simultaneously. Explaining our menu and options as needed, taking orders for burgers, hotdogs, grilled cheeses, fresh hand cut fries and made to order milkshakes. urgers & fries, building delicious sandwiches,
● Maintaining the dining room area, bathrooms, condiments station, and Coca Cola freestyle drink machines throughout the shift.
● Maintain friendly, fast, and accurate service, ensuring an excellent customer experience and that all products consistently meet company standards.
● Keep the restaurant up to Five Guys company standards regarding cleanliness, neatness, and customer accessibility.
● • Work as a team player to support other employees in completing their tasks. Keeping track of our hourly sales, encouraging our team and striving to meet and exceed sales goals.
● Complete all other duties as assigned.
January 2022 - November 2022
Uhaul Moving and Storage, Odenton, MD - Live Chat Agent, Dispatcher, Inside Sales, Customer Support
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● Maintained a friendly and courteous demeanor with customers always. Promoting and recommending products from our customer showroom.
● Stocking incoming shipments of moving supplies. Conducted regular inventory audits to reconcile physical counts with system records. Utilized inventory management software to track stock levels, reorder supplies, and analyze sales data.
● Confirmed product routes, dispatched rentals in and out daily. Scheduled phone, online inquiries and walkin rental guests.
● Retrieved, sanitized/cleaned and maintained vehicle rentals and their parts.
● Relocated rentals on premises and transported them to be serviced at licensed auto shops.
● Communicating with other stores, customer service, and the guests placing the reservation's over the phone, email, Uhaul website virtual chats and in person.
● Ensuring that the rental is picked up and dropped off on time, safely and correctly. Double checking every reservation before they leave the establishment, to ensure accuracy and to save time for the establishments, customers and myself.
● Following all vehicle safety, work place, COVID Safety and prevention guidelines as well.
● Obeying all traffic laws, speed limits, and parking regulations when porting rental vehicles. October 2014 - September 2017
The Cheesecake Factory, Annapolis, MD - Shift Leader, Server, Trainer
● I worked as not only a server at this establishment, I also took on roles as a hostess, new hire trainer, shift leading and food running shifts as well.
● Supported servers, food runners and bussers with keeping the dining area ready for every guest.
● Watched dining area staff to evaluate server loads and calculate accurate wait times.
● Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
● Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
● Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
● Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree, appetizer pairings, increasing daily beverage sales by 10-30%.
● Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
June 2016 - August 2018
Effective Integrative Chiropractic, Millersville, MD - Medical Receptionist
● Scheduling new and existing patients.
● Answering inbound calls from clients, patients, doctors and nurses. 3
● Occasionally creating documents using Microsoft Word for our office and emails to patients whenever needed to keep everyone informed of announcements and sales.
● Taking high volume inbound calls on multi-line phone system and placing outbound calls to patients for various reasons.
● Take messages and transfer calls to appropriate staff, providers & departments as needed.
● Greet and check in patients for scheduled appointments, ensuring all information in their charts is up to date and accurate.
● Conduct data entry into proprietary computer system and filing.
● Collect copays and balances due on the accounts and notify the clients of any changes to their benefits and account with us.
● Schedule appointments for new and recurring patients.
● Assist in office ordering, inventory management and cleaning duties as assigned.
● Insurance benefits verification and review.
October 2011 - May 2014
Pacsun, Hanover, MD - Assistant Manager, Inventory, Warehouse and Store Associate
● I was responsible for supporting the Store Manager in the daily business operations of a retail store. General tasks include supervising employees, communicating with and helping customers and carrying out directives given by the manager and the store owner. Educate other associates on tips for loss prevention, store safety and safety drills. Helping to coach, counsel, and discipline employees.
● Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
● Breaking down old product and merchandise displays, and following instructions for rebuilding displays and layouts for new merchandise.
● Counting and verifying daily tills in the registers and the safe for bank drops and deposits. Running Check out reports to ensure accuracy and no fraudulent activities. Education
2008 to 2012
Glen Burnie High School - High School Diploma
Honors level classes with lots of extra curricular classes and hobbies. Band and Chorus activities, Softball & Cross Country athlete. Photography, Photo Digital and Child Development program. (3 years completed of the Child Development program)
Awards
• Customer service (15+ years)
• POS Devices (10+ years)
• Warehouse and Inventory Management (4 years)
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• Microsoft Office (10+ years)
• Loss Prevention (7 years)
• Food Safety (10+ years)
• Dispatching (2 years)
• E-Commerce (10+ years)
• Retail Sales (4 years)
• Experience with children (3 years)
• Insurance verification (3 years)
• Multi Phone Line Systems (7 years)
• New Hire Training (8 years)
• Inside Sales (3+ years)
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