Mortgage Loan Officer

Jessica Hernandez

**** *********** ** ******** ** 93551

Phone: 626-***-****, Email: ***********.***.*******@*******.***

Objective:

I am seeking an opportunity for growth that will lead me to advance with my career goal. Currently I have experience and knowledge in mortgage, auto loans, small business, deposit, fraud, sale, retail, management as well with credit card Servicing.

Education:

California State University Fullerton 01/2016 to Present

MBA

California State University Fullerton 01/2014-12/2015

Bachelor of Arts in Business Administration with a concentration in Finance

Cerritos College, Norwalk: 08/2001-05/2005

Associate of Art in Engineering Design

Summary of achievement:

Manager of 19 peoples to performance department exceed expectations

Create a Business Plan 30, 60 and 90 days for Bank of America new mortgage loan officer employees.

Underwrite FHA, VA, Conforming and non-conforming loans

Create marketing strategy for bank products.

Mihaylo sale leader member

BAC employee of the month: National, regional success, enhancing the corporate brand and reputation.

Track performance against targets, adjust polices and process where appropriate.

Management and monitor of big size portfolio in credit card and mortgage accounts.

Managing agency partners to develop activation plans to build sponsorship awareness.

Work Experiences:

Wells Fargo N.A. Whittier, CA 05/01/2018 to present

Sr. Mortgage consultant

interact and coordinates with processor, underwriter and closer to ensure accurate and timely delivery of all disclosures pursuant to federal mortgage regulations

Ensure compliance with Federal law and company guidelines

Experience in origination of mortgage loan and closure process

Responsible for ordering, gathering, reviewing, all supporting data, fees, and documents

Follow up with timeframes, phone, email and face to face with customer focusing on maximizing the client experience

Appropriated distribution system updates and document quality

Bank of America, Downey, CA

Sr. Loan officer 04/2016- 04/2018

Loan officer for mortgage product purchase, refinance, home equity line of credit

Government loan guidelines VA, FHA

Ensure customer satisfaction

Interact and coordinates with processor, underwriter and closer to ensure accurate and timely delivery to complete the loan process

Ensure compliance with federal law and company guidelines

Experience in origination of mortgage loan and closure process

Bank of America, Brea, CA

Underwriter 01/2012-04/2016

Provide training to new employees on CRM and underwriter role

Ensure compliance with company and investor guidelines

Experience in origination of mortgage loan and closure process.

Experience inbound, outbound calls, text messages, email and face to face with customer

Modifications travel team for NACA events, with face to Face interaction with customer with non profit and profit.

Regularly meeting with senior management, executive, to develop new programs assistant.

Bank of America, Brea, CA

Workout Specialist III 01/2011-01/2012

Coordinate the internal team within the organization to effectively and efficiently resolve client issues.

Sales and customer satisfaction Goal every month

Provides strong and clear communication to processors, underwriters, mortgage professionals and borrowers regarding documents needed for mortgage loan files to ensure quick turnaround time.

Sale develops and executes plans for accounts to retail services.

Bank of America, Pasadena, CA

Senior collector manager 08/2008-01/2009

Meet expectation on goals every month going through accounts thoroughly and quickly to assure every customer is given the best service.

Regularly interacts with senior management, executive levels on matters concerning several functional areas, divisions, employees and customers.

Manager of 10 peoples to performance department expectations.

Topaz Financial Services, Van Nuys, CA

Manager 02/2004-08/2008

Supervised approval department directed workflow activities; review all origination loans to be in compliance with company policy.

Manager of 19 peoples to performance department expectations.

Effective oversight, contract management and fulfillment of assets.

Send to Legal or REO after the account got foreclosure

Assist in the roll out of new lending and access to Credit products, offerings and initiatives with seller.

Skills:

Strong computer skills and share point, ability to execute results in a fast paced/deadline in driven environment, would work Flexible hours with team to insure work coverage, able to work under pressure with a high sense of urgency, organize, very detail, plan and manage my time, fluent in English & Spanish; (Written and verbal). Ability to multi-task, analytical skills, business ethics, positive attitude.

Systems:

Microsoft Office; LAMP; Sales Force; Adobe Photoshop, AutoCAD, Autodesk, NACA Data Base; NICE; LPW; Fast Data; LAFA; CRM tool; Sabur; I portal; BOSS; Home Base; Lotus notes; Home Saver; NPV.

Contact this candidate