Customer Service Agent

Marimar Santiago-Perez

**** ******** **** ********* ** 18018 (484) 898 - 2364 ********************@******.*** Experience

June 2023 – Feb. 2024 IQOR – Customer Service Agent Customer Service Agent for Mercury Credit Card – working remotely, answering phone to cx making sure I help them with any fraud, billing, or anything about their account, providing important information on their account. Verifying cx with name – social security – and verifying questions before providing any information of their account.

Nov. 2022 – June 2023 B Braun – Material Handler Working on an assembly line Quality Check every two hours, making sure correct drug is places on the kit and making sure each product needed for the kit is in place, sealing the kit and packing it out. Before project is started, we have to make sure we are using the correct product that is needed with the correct expiration date.

March 2022 – May 2022 Arizona Nutrition Supplier Making sure the machine was in a good running position, refilling pills to the machine, making sure the pill in bottles have been closed correctly and packing the product in the end of line. QA check every hour making sure the machine was adjusted to the quality of pills to go in the bottle a minute. Sept. 2020 – Oct 2021 Phillips Pet Supplier – Picker Picking pet supplies for customers. Using the cherry picker to pick my order making sure quantity is picked correctly and the products is undamaged before being picked. Pallets would be 5 feet tall and many time pallets had to split which was consider as a split order. Oct. 2018 – April 2020 Ryder Truck – Inventory Cycle Count Working at the company Ryder was an important responsibility in making sure that what being received was correctly received and the amount that was being shipped out was the amount needed to be picked. I used a Cherry Picker/ Order Picker to check individual location to verify the amount was physically correct has the system has required. Also used a RF Scanner to check location in the system to see if its correct physically. Count and restore. Relocate product if needed.

July 2017 – Nov 2017 STI – Customer Service Agent Position was bilingual agent that would transfer call for AT&T customers and Direct TV. If customer needed installation date, I would set an installation date in the software we used on the computers which are OPUS and CRM. March 2017 – July 2017 RR Donnelley – Material Handler Responsible in making sure envelope/letters has the address shown correctly and the envelope or card are sealed before putting away in US Postal bucket and shipped.

April 2016 – March 2017 C&S Wholegrain Grocers – Stocker Trainer My duty was to train new employees with the scanner and safety knifes. Making sure they understood the locations and routes they have to go to locate or place items or cases. Also, as a trainer I would help with inventory and slotting. Aug. 2015 – April 2016 Crayola – Line Leader

Making sure the line was running correctly with the correct item or project. To make sure the item or product was the correct item/product we will compare it to the bill of landing making sure the item number and description was correct. Route co-worker around making sure the line is running smoothly. Report the day with supervisors.

Sept. 2013 – Aug 2015 Derby Supply Chain

Started Derby Supply Chain working with Godiva making sure the chocolate was filled in the cases/ slots correctly, to packing Mack Truck pieces in cases and kitting, to finally receiving trucks with product making sure the product was correct and undamaged before being unloaded. I would document quantity, pallets and location in the system using a computer. Education

June 2016 – High School Diploma – William Allen High School – Allentown PA Skills

• Leadership

• Customer Service

• Organization

• Cooperative

• Software

• Pick and Packing

• Receiving and Shipping

• Fast pace

• Detailed Oriented

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