Customer Service Representative

TASHEKA G. MCCLINTON

***** ****** ***** **. 832-***-****

Humble, Texas 77346 *******.*******@*****.***

SUMMARY OF QUALIFICATIONS

-Excellent at multitasking, outstanding people skills, and an expert at working through all situations.

-Over 20 years of experience in customer service and sales combined with retail and aviation.

-Self-motivated and disciplined individual with a strong work ethic and proven track record.

-Creative problem solver with exceptional interpersonal skills I quickly learn and adapt to different systems

AREAS OF EXPERTISE

MANAGEMENT

-Communicate effectively with employees on regulations, the safety of an aircraft, company policy, procedures, services, and promotions

-Research, collect, correlate, and analyze data to prepare daily reports and emails

-Multi-task to meet deadlines, type various documentation, and explore all avenues that will assist the customer

-Able to stay focused during busy times and delegate tasks to employees to keep the operation running smoothly

TRAINING AND MENTORING

- Assisted with new hire on-the-job training and observation experiences.

- Mentored a group of undergraduates extending to new hires after their training.

- Performed peer reviews of accurate training observation experiences and understanding of company policies and procedures

COMPUTING

-Microsoft Office Suite -Marketing Automation -Analytics

-Email Communication -Graphic Design -Data Visualization EMPLOYMENT HISTORY

July 2021- April 2024 Reservation Sales & Service Representative United Airlines, Houston, TX

March 2021- July 2021 Member Services Representative InvesTex Credit Union, Houston, TX

October 2020- January 2021 Guest Advocate

Target Corporation, Houston, TX (Seasonal)

February 2006- September 2021 Flight Attendant

ExpressJet Airlines, Houston, TX

EDUCATION

- Humble High School Humble, TX

Diploma Graduated

- Northwood University, Cedar Hill, TX

B.B.A. Fashion Marketing Management

Licensed

Certified Notary Public, Texas, valid until 2026

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