Patient Care Customer Service

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

LATOYA STAPLES

■ DECATUR, GA 30034 ■ 678-***-**** ■ **********@*****.*** ■ WWW: Bold Profile ■ Dynamic professional with a proven track record in inventory management and patient care, demonstrated at Dollar Tree and Traditions Health and Rehabilitation. Skilled in merchandise presentation and direct patient care, I excel in boosting sales and enhancing patient well-being. Known for being a reliable team player, I effectively balance team leadership with achievement-focused strategies, significantly improving operational outcomes.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Inventory Management

• Merchandise presentation

• Merchandise Allocation

• Retail display setup

• Patient Care

• HIPAA Compliance

• Reliable team player

• Collecting vital signs

• Basic Life Support

• Direct Patient Care

MERCHANDISE MANAGER 12/2020 to Current

Dollar Tree, Decatur GA

Boosted sales performance by effectively managing merchandise assortments and inventory levels.

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Motivated and mentored merchandise team to achieve high performance and job satisfaction.

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Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.

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Monitored inventory levels and made necessary adjustments to maximize sales and profits.

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Completed efficient store resets to prepare store for special promotions and seasonal updates.

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INDEPENDENT CONTRACTOR 03/2018 to 10/2019

Instacart, Decatur, GA

• Delivered outstanding customer service

Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.

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Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

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HOUSEKEEPER 04/2015 to 11/2017

Hampton Inn Suites, Stone Mountain, GA

• Disinfected and mopped bathrooms to keep facilities sanitary and clean. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

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• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers. DRIVER 05/2012 to 04/2015

Owl INC, Decatur, GA

• Followed all relevant traffic laws and safety regulations.

• Utilized GPS and other navigation tools to plan routes and stay on schedule.

• Achieved safe driving records by consistently following traffic rules and regulations.

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift. Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

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Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

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SHIFT MANAGER 09/2007 to 05/2012

Burger King, Lithonia, GA

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

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Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

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• Trained and mentored new employees to maximize team performance. Improved overall team performance by effectively delegating tasks and providing clear instructions.

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Kept employees operating productively and working on task to meet business and customer needs.

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Supervised employees and oversaw quality compliance with company standards for food and services.

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• Excelled in every store position and regularly backed up front-line staff. DIRECT SUPPORT PROFESSIONAL 09/2005 to 10/2007

United Cerebral Palsy, Atlanta, GA

• Maintained clean, safe, and well-organized patient environment. Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

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• Assisted clients with daily living needs to maintain self-esteem and general wellness. Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

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Assisted clients in achieving personal goals through tailored care plans and daily skill- building activities.

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Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

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Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

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• Assisted disabled clients to support independence and well-being. CERTIFIED NURSING ASSISTANT 11/2002 to 10/2005

Traditions Health and Rehabilitation, Lithonia, GA Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

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• Assisted patients with daily living activities for enhanced comfort and wellbeing.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels. EDUCATION

CERTIFICATIONS

Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.

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Built rapport with patients and families, providing emotional support during difficult times.

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Cared for residents in assisted living facility and delivered high-quality support to meet needs.

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05/1999

Lithonia High - Lithonia, GA

Certified Nursing Assistant

BLS

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