Healthcare admissions coordinator
Resume:
Miami, Fl *****
M: 305-***-****
E: **********@*****.***
Elizabeth Jorges
Elizabeth Jorges Resume of Qualifications
Dear Sir or Madam,
I am interested in exploring employment opportunities with your organization in a capacity that will take advantage of my skills and management experience in the areas of Healthcare Marketing and Administration in the corporate offices, hospital setting or in the community facilities by providing end of life care solutions. Responsibilities that I am suited for include sales and marketing, presenting, and navigating a team. Support patients, families, and admission nurses through the admission process. Committing to uphold the company/facility’s philosophy of care, values, and vision as an exemplary role model for all seniors, residents, caregivers, patients’ families and staff, bringing into service my own passion, empathy and compassion.
Enclosed please find my Resume where you will note that I possess the capabilities to become an asset to your organization.
Specifically, I am experienced in managerial reporting, coordinating, organizing, and supporting the sales and marketing efforts of an organization. Also, I am suited for the coordination and execution of all events, community outreach events and fundraisers, suggesting creative ways to increase brand awareness. I was many years in the telecommunications industry where I had responsibility as a sales coordinator and training new staff. I also had the duties of acting office manager, accounting department the operations dept and investigating opportunities for development, preparing reports and the collaboration on resolutions with program management throughout my career.
Furthermore, I am skilled in leveraging provided resources, medical terminology, and CRM as a tool for success. I posses’ excellent customer service, communication, writing, and computer skills and I am fluent in English and Spanish. I would now like to make these abilities available to you. I trust that my experience, education, and skills will be of great asset to your organization. I would appreciate the opportunity to meet with you or your organization to further discuss how I would fit as a valuable member. I believe that such a discussion would be mutually beneficial, and I am looking forward to such. Thank you for your time and interest.
Sincerely,
Elizabeth Jorges
M: 305-***-****
E: **********@*****.***
1260 SW 67 Avenue
Miami, Fl 33144
M: 305-***-****
E: **********@*****.***
Elizabeth Jorges
Elizabeth Jorges Resume of Qualifications
OBJECTIVE:
To obtain a position in a well-established, reputable corporation with a rewarding compensation and benefits plan. Where I can exceed expectations and grow based on my achievements. SUMMARY OF QUALIFICATIONS:
Practice the development of effective sales strategies to achieve goals. Self-motivated, driven and dedicated with a strong background in public/private healthcare industry management with knowledge of medical terminology, medical marketing negotiations and the collaboration with the admissions staff and process in the community, hospital/hospice and palliative care to improve the patient’s outcomes and quality of care. Expert in building meaningful relationships with patients and their caregivers, understanding their preferences and needs. Guiding and motivating them to make the best decision for their future. Oversee the day-to-day operations of our companies’ standards along with the facilities initiatives and HIPPA confidentiality. Develop and implement policy procedures to ensure efficient and effective practice management. Coordinate and manage staff schedules to ensure compliance with all applicable health care regulations and standards. Supervise and evaluate staff on performances, providing feedback and reporting period providing guidance and support. Collaborate with healthcare staff and cases to improve patient’s outcome and quality of care. Expert project coordination, development, and effectiveness in corporate events planning management. Key Skills:
Medical marketing expertise
Negotiating contracts/agreements
Public Hospital/Hospice admissions
Medical terminology
Sales and Marketing Initiatives
Social media marketing
Project Management
Developing relationships
Ability to work in a fast-paced environment, prioritize and multitask
Public/private Healthcare insurance verification
Financial Scheduling and reporting
Public speaking
Event planning management
Ability to motivate and positively influence team members
Excellent Administrative and organizational skills
Excellent written and verbal communication skills
Excellent problems solving skills and multitasking
Confidence, positive, friendly, and an outgoing personality
Ability to travel as needed up to 25% locally and with prior discussion time to visit other office locations cities for events and Training.
Set up virtual and remote meetings/events such as Microsoft Teams and Zoom.
1260 SW 67 Avenue
Miami, Fl 33144
M: 305-***-****
E: **********@*****.***
Elizabeth Jorges
Elizabeth Jorges Resume of Qualifications
Proficient Computer Skills (Gmail Suite, Outlook, Word, Excel, PowerPoint Presentation, Adobe Acrobat Suite - The complete PDF productivity solution. Maintain digital filing systems efficiently. DOCU-sign. Companies’ Home Care Home Base (HCHB) ERM System, CarePort, Allscript. Navihealth Wellsky, Sharepoint, Forcura scanning and other portals and database programs to process referrals.
PROFESSIONAL EXPERIENCE
Admissions Coordinator: Accentcare/Seasons Hospice and Palliative, Miami, Florida. Provider of end-of- life care in the community. Stein Building at Miami Jewish Health- Home & Hospital. July 29th, 2024 to present.
Responsibilities include, but not limited to:
As an Admissions Coordinator (AC), I provide customer service to potential patients and their families, professional referral sources and Seasons staff to effectively and efficiently coordinate referrals and respond to inquiries around hospice services. I am a member of the admissions team which builds and maintains provider relationship. I obtain critical referral information to ensure timely response and data entry in the EMR system. With the goal of scheduling a sales visit and supporting their Families/caregivers. Bringing together the highest level of engagement between team members, patients, and their families. Giving them more attention, hospice services, helping navigate the emotions arising during this stage of life and discussing a fully funded hospice benefits through Medicare, most commercial insurance, Medicaid, and unfunded charity programs. I collect data from the field and input all the updated information that would help process the referral along. I make sure the information is updated regularly with accurate data. This is called “Intake activities”. To substantiate hospice admissions I receive the referrals, medical records and Insurance info by electronic form, paper/scanned HCHB, order print, file in chart and process them in the EMR platform system. Work with documents and patients that are VA PATIENTS, DNR, Proxy, Healthcare surrogate, Power of Attorney and Guardianship involvements.
Collaborate with the Hospice Care Consultants for knowledge on specific care. I schedule info sessions/Share the Story, consents meetings, evaluations and admissions according not the capacity/Depth Plan.
I access where staff are located (facilities/home location/region assignments) to make suitable geographical assignments. Follow up on any referrals from the previous day. Join and attend stand up calls in the morning on TEAMS. The leader will review the capacity/Depth Plan for the day for both referrals and admissions. And again, for the evening stand down call.
Participate in hospice ongoing education programs and attend marketing and admissions events in MJH and in the community.
1260 SW 67 Avenue
Miami, Fl 33144
M: 305-***-****
E: **********@*****.***
Elizabeth Jorges
Elizabeth Jorges Resume of Qualifications
Health System Navigator: Vitas Healthcare, Miami, Florida. Vitas is a nation’s leading provider of end-of- life care in a hospital setting. Jackson Memorial Hospital-main April 11, 2023, to May 2024.
Responsibilities include, but not limited to:
As the Health System Navigator (HSN), I've been committed in providing compassionate care to hospice patients and supporting their Families/caregivers. Bringing together the highest level of engagement between team members, patients, and their families. Giving them more attention, hospice services, helping navigate the emotions arising during this stage of life and discussing a fully funded hospice benefits through Medicare, most commercial insurance, Medicaid, and unfunded charity programs. Facilitating the conversion of referrals to admission through the completion of the intake process and the use of effective communication, technology, and customer service skills. I interact with patients and families, referral sources such as social workers, doctors and nurse practitioners, program staff to enable to start of care for Vitas patients. Responsible for routine follow-ups/multiple lists of pending patient charts daily. Enter accurate information to support data. Assist in the management of financial department goals. Manage health care plans verifying Medicare Medicaid houses benefits commercial insurance. Notifying marketing representatives, program schedulers, director of admissions, planted admission nurses at the hospital and internal teams. These channel teams include social workers, doctors, nurses, case managers. Communicate, update and report on daily basis/ hourly basis.
As an HSN, I'll begin my day by accurately and currently documenting the status and outcome of the visits and conversation with patients and families’ cases. Using our CRM system, they are contacted, a referral for Hospice comes in through our system. I visit patient and family at their bedside. Do a full presentation of Hospice benefits and services to patients and families at bedside, conference room or by telephone calls to/with the family, especially if they can’t visit the hospital due to living far or handicapped. Obtain sign consents and the DNR digitally digital documents personally or by DocuSign. Supporting admissions process in getting paperwork needed. Develop team communication, information for internal and external and collaborating to maintain current policies specific to new programs. Responsible for arranging initial meetings with patient and families to evaluate case goals objectives and validate driving flow of conversations along with the hospital staff. Consult and assist with hospital admissions.
I am highly driven and motivated and compassionate Hospice healthcare professional, offering hands on experience and fast-paced hospital setting. Accountable and responsible with a strong focus on patient wellness and census development. Establish and maintain effective relationships with internal team members hospital staff to include doctors, nurse practitioners, floor and desk nurses and patient and families/ caregivers. I am responsible in explaining how Hospice care improves patients’ outcomes, quality of life, improve pain control, and reduce physical and emotional distress. I ensure that patients have a seamless transition to Hospice care. Answering the difficult questions to coordinate care that aligns with the goals and wishes of the patient and their families/caregivers. Highly skilled and maintaining liaison between different aspects of the faculty. Effectively manage new and existing referral sources. Generate new referrals cases by implementing the networking and marketing strategies. Accurately reviewing hospital patients charts through all scripts to access appropriateness of patient admissions. Educate patient and their families regarding Hospice benefits services. Well-versed in medical terminology. Also, work very cooperative with teams to solve problems and enhance the efficient flow of Hospice.
1260 SW 67 Avenue
Miami, Fl 33144
M: 305-***-****
E: **********@*****.***
Elizabeth Jorges
Elizabeth Jorges Resume of Qualifications
Corporate Event & Meetings Planner-Manager: Interactive Services Network, Inc- IPFone North Miami, Florida- ISP` Industry Leading of Telecommunications and VoIP Cloud, Business phones and Internet provider
March 27, 2006, to July 31, 2021 15 years
Responsibilities include, but not limited to:
IPFone is a fast-paced, growing company that leverages both technology and high touch/relationships to drive success. They have office locations in Argentina, Buenos Aires, Venezuela, Jacksonville, Atlanta, and Philadelphia. As the Meetings/Events team manager, I deliver intentional and memorable brand experiences with tremendous impact to our employees in trainings, certified master partners, and customers. I provided, developed, and managed a few Expos conferences in big events that deliver on the key business objectives – to broaden our brand in marketing, advertising, and publications, whether holiday events, or new hire orientation – we make sure every employee felt part of the company vision. Position Responsibilities Summary
As a Corporate Event & Meetings Planner-Manager I was responsible for full-scale event management, client communications, and internal coordination for small to large events- 300 people. Managed the inside agents and monitored that the sales quotes were being entered, managed our CRM daily, created big Sales contracts and renewals, government, education facilities etc. Created Sales PowerPoint presentations. Worked on some social media, Such as business LinkedIn, Instagram along with the Marketing Digital website manager. Did Public Releases of industries awards throughout the years in Business Journal and TMC magazine where they sponsor large Expo Events. This role demonstrated my excellent client management skills and use effective communication to execute projects across all event components including Conferences and Large convention centers and expos, Financial and Accounting knowledge, and technology management. Critical skills in this position include understanding event cycles, managing budgets, excellent verbal and written communication, and collaboration across internal and external teams. Collaborated with President & CEO, Marketing Director, VP of Sales and team to research, plan and execute internal/external events, including but not limited to evaluating and recommending event opportunities, vendor contracts negotiations, speaker management, logistics, audio/visual, staffing coordination, catering requirements, and event budgets. I coordinated Marketing materials such as brochures, flyers and Training Manual and big contract Sales binders in collaboration with Sales team initiatives and needs. Also, PowerPoints Presentations. Serve as a project coordinator for marketing initiatives overseeing several projects in a creative environment, assign individual responsibilities, develop project schedules, and maintain responsibility for determining and acquiring resources needed.
• Ability to exhibit professional booths, demonstrating creative ways to increase brand awareness, and showcasing great presence in front of all clients, partners, other vendors, and exhibitors. In Conferences and Expo’s annually. An Example: TMC sponsors ITEXPO is the one annual event where telecom and IT professionals, C-levels and business owners, and the Channel all learn in conference sessions and conduct business. It is the annual meeting point in South Florida where buyers of communications and technology hardware and services can meet with 100s of manufacturers and 1260 SW 67 Avenue
Miami, Fl 33144
M: 305-***-****
E: **********@*****.***
Elizabeth Jorges
Elizabeth Jorges Resume of Qualifications
solutions providers in one place, for three incredibly productive days. Coordinate event insurance as needed with our Human Resources Manager for our events.
• Delivered first-class customer service in line with clients’ objectives. Did Sales post calls to our customers a few times in the year and to our partner base after an event.
• I was involved with the publications if product release awards. Ex: 20** Unified Communications Product of the Year Award. TMCnet and INTERNET TELEPHONY Magazine are seeking the best, the standard, the most innovative products, and solutions in the Unified Communications market.
• Worked and participated in Non-Profit Fundraising, Marathons, Donations, Organizing Food Supply at Camillus House Warehouse. Among them are Institute for Child and Family Health, Alzheimer’s Association, American Red Cross, Emerge Miami.
EDUCATION
AccentCare/Seasons University- NEO Sharepoint Online Training 2024 RELIAS- MIAMI JEWISH HEALTH (ACCENTCARE) certifications & training cources, 2024 Vitas Healthcare University Training Online Courses 2023 & 24 Polycom Phones certification 2017 and 2018
BroadSoft/Cisco software Certification 2017 and 2018 Coldwell Banker University
Earned State of Florida Real Estate Salesperson License, 2000 Florida International University
Bachelors in Business & Marketing, 1995, + continuing education. Miami Dade Community College
Associate in Arts in Business, 1991
References upon request
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