Customer Service Data Entry

DONTAE COX JR

OWINGS MILLS, MD *****

443-***-**** ************@******.***

Professional Summary:

I am a sophomore at Stevenson University majoring in Cybersecurity and digital forensics. I am a customer service-oriented professional with 4 years of experience in retail and fast-food environments. Proven history of delivering exceptional service to a diverse clientele, adept at addressing inquiries, resolving issues, and ensuring customer satisfaction. Skilled in order processing, cash handling, and maintaining cleanliness standards to uphold company policies. Strong communicator with a cheerful outlook, collaborative approach, and ability to thrive in fast-paced settings. Seeking to obtain a full-time position with a growing company.

Skills:

Customer Service

Computer Skills

Effective Communication

Problem Solving

Cash Handling

Data Entry

Entry-level Technical Support

Education:

Milford Mill Academy, 3800 Washington Ave, Windsor Mill, MD 21244

2019- 2023

Stevenson University, 10945 Boulevard Cir, Owings Mills, MD 21117

2023 - Present

Work Experience:

ITG LLC/ Xfinity – Field Technician

3918 Vero Road

Halethorpe MD 21227

July 2024 - Present

Duties: Responsible for installing and maintaining the company’s products and services. Responsible for setting up and troubleshooting cable boxes, modems, routers, and other equipment. Provided customer service and education to customers on the features of their new equipment and services.

Giant – Pick up clerk.

6223 Baltimore National Pike. Catonsville, MD 21228

September-2023 – July - 2024

Duties: Fulfill customer orders or prepare merchandise for pick up, enter data for orders into

company database, Interact with customers, shop online orders, and package goods, Stock company merchandise, Problem solve and provide customer service.

Pats Pizzeria – Delivery Driver

1111 Ingleside Ave. Gwynn Oak, Md 21207

November 2022 – July 2023

Duties: Process phone and online order intake, Cash handling, delivering company goods while providing customer service

Weis –Stock Clerk

7005 Security Blvd, Windsor Mill, MD 21244

October 2021 – October 2022

Duties: Stock shelves, racks, or bins with merchandise according to established procedures, ensuring proper organization and presentation of products. Rotate stock to maintain freshness and ensure older items are sold before newer ones. Monitor inventory levels and replenish stock as needed to prevent out-of-stock situations. Kept storage areas clean and organized to facilitate efficient stock retrieval and minimize loss or damage.

Popeyes – Team Member

1811 N Rolling Rd Baltimore, MD 21244

November 2019-2021 October-2021

Duties: Customer Service interpersonal and communication skills, with the ability to interact positively with customers and coworkers. Food Safety Knowledge, and attention to detail. Accurate order-taking and cash handling skills, with detail to ensure orders are correct and transactions are processed accurately. Ability to work well as part of a team, collaborate with coworkers, and contribute to a positive work environment.

References – Furnished upon request.

Contact this candidate