Customer Service Data Entry

Hello

Lily Griffin

**** ********** ******* **

Apartment D

Charlotte, NC 28262

850-***-****

**************@*****.***

Skills

- Computer proficiency

- Communication skills

- Organizational know-how

- People skills

- Problem solving abilities

- Customer service

- Active listening

- Administrative skills

- Marketing

- HIPAA

- Basic medical terminology

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Experience

●

February 2023 - March. 2024

Panera bread, Charlotte, NC- team lead

● Providing exemplary customer service

● Communicating with superiors if assistance is needed for the customer

● Working with speed to keep a smile on the customers face

● Making sure Our team stays focused and on track

March 2024 - april 2024

Amara pain and spine - spine clinic

- Check in/ check out of patients

- Making marketing calls to send out referrals

- Checking eligibility for insurance

- Multitasking

- Receiving payments in person and over the phone

2

- Registering new patients into our system

- Data entry

- Maintaining accurate medical records of each patient August 2024 - September 2024

Queen City Personal Injury - claims specialist

- Verification of insurance

- Answering phone calls

- Case management

- Legal research and knowledge

- Technical proficiency

- Billing and accounting

- Microsoft word/ excel

- Communications liaison between the client and the lawyers

- Bilingual for german clients

skills

August 2018 - May 2020

- Communication

- Customer service

- Attention to detail

- Leadership

- Customer relationships

- Basic numeracy skills

- Discipline

- Project management

- Management

- Data entry

- Office administration

- Electronic medical records

- Phone etiquette

- Insurance verification

3

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