Customer Service Relations

David Oliver

CUSTOMER SERVICE S P E C I A L I S T

Profile

Dedicated and customer-focused professional with a strong passion for delivering exceptional service in the retail industry. Possesses a solid background in sales and customer relations, with a proven ability to handle diverse customer needs and exceed expectations. Skilled in product knowledge, inventory management, and resolving issues promptly to ensure customer satisfaction. Eager to leverage communication skills and retail expertise to contribute effectively as a Retail Service Specialist, driving sales growth and fostering positive customer experiences.

Employment History

In Home Expert, Asurion LLC., Rancho Cucamonga

S E P T E M B E R 2 0 2 3 — P R E S E N T

Deliver and activate customers replacement or new phones. Up-sell home device protection, new lines, and accessories. Maintain a route of 10 customers a day spanning the entire San Bernardino County. Inform customers of purchase opportunities of products the company provides. Troubleshoot home computer & entertainment network to identify & reslove issues.

Election Poll Worker Trainer, Registrar of Voters office, San Bernardino

A P R I L 2 0 2 2 — N O V E M B E R 2 0 2 2

Training rooms of 45 poll workers for county elections. Scheduling & transporting training equipment to and from appointments. Coordinated team of three people of executing required training of operating a polling place.

Material Handler, FedEx, Ontario

F E B R U A R Y 2 0 2 2 — APRIL 2022

Loading and unloading shipments from transport planes. Sorting packages by shipping date & time. efficiently loading trucks for ground transportation. Ensuring following of all safety & security protocol.

Seasonal Personal Vehicle Driver, San Bernardino

N O V E M B E R 2 0 2 1 — JANUARY 2022

Coordinate with other drivers & dispatch to deliver over 100 customer packages a day. Work on developing daily routes to be most efficient. Cooperating with customers to ensure customer satisfaction.

Team Manager, Sears Holdings, West Hills

J U LY 2 0 1 7 — JUNE 2021

Trained agents to improve sales for unit. Creating an inspiring team environment with an open communication culture for almost 100 sales agents. Hiring new associates. Guide telephone sales agents with information regarding selling practices. Handle escalated customer complaints. Maintain computer integrity, Understand use general office programs such as Windows 365

Customer Service Representative

O C TO B E R 2 0 1 6 — JULY 2017

Answering over 70 customers questions from both inbound calls and outbound calls a day. Accurately record keeping of customer information. Provide pricing & processing sales of warranties, as well as setting appointments for technicians to assist in home repairs.

Data Collector, Lancaster

F E B R U A R Y 2 0 1 5 — OCTOBER 2016

Interviewing Service of America - CA Conducted market analysis and monitored competitive activity. Raised brand awareness through consistent marketing efforts. Conducted market and public opinion research related to the reputation of the company and positioning among key stakeholder

DRIVER/ROUTE MANAGER, Berkeley

N O V E M B E R 2 0 1 1 — JULY 2012

Handled all customer relations issues in a gracious manner and in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Fostered a positive work environment by

consistently treating all employees and customers with respect and consideration. Preserved a perfect attendance record for five months. Established long term customer relationships through prompt and courteous service. Tracked time spent on assignments each day for productivity reporting.

Sportswear Associate, Burbank

O C TO B E R 2 0 1 0 — JUNE 2012

Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Handled all customer relations issues in a gracious manner and in accordance with company policies. Determined customer needs by asking relevant questions and listening actively to the responses. Answered customer telephone calls promptly and in an appropriate manner.

Education

High School Diploma, Antelope Valley High School, Lancaster

O C TO B E R 2 0 0 2 — J U N E 2 0 0 6

English

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