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Information Technology Senior Software

Location:
McLean, VA
Posted:
December 05, 2024

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Resume:

Joseph Le N. Nguyen, CSM

571-***-**** **.******@***.***

SENIOR SOFTWARE TESTER

Principal Consultant with a significant technical and managerial background in information technology with expertise in fits/gaps analysis, gathering user stories, designing, developing, testing and deploy a wide range of human resource, financial, and marketing applications. Possess DOD Top Secret Clearance, with experience providing professional services to several public sector organizations including Department of Defense (DoD), Department of Health & Services (DHHS), Department of State (DoS), Department of Treasury (DOT), Department of Commerce (DOC), the Environmental Protection Agency (EPA), Department of Labor (DOL) and Federal Deposit Insurance Corporation (FDIC). Experience with the implementation of other commercial off-the-shelf applications (COTS)/ Government Of-The-Shelf (GOTS) applications that interface with ERP/PeopleSoft including Defense Finance & Accounting System (DFAS); National Finance Center (NFC); Healthcare Integrated General Ledger Accounting System (HIGLAS); Unified Financial Management System (UFMS); Learn Management System (LMS); Office of Personnel Management (OPM); Talx’s Interactive Voice Response System (VRS) and RESUMIX’s Resume Scanning System. Key skills include:

System Development Life Cycle (SDLC) Waterfall & Agile Methodologies Technology Assessments Integrated Project Implementation Computer System Documentation User Training Customer Support

TECHNICAL SKILLS

PeopleSoft 9.2 PeopleTools 8.58 Application Engine 8.50 Integration Broker Application Packages Component Interface PeopleSoft Test Framework (PTF) Unified Functional Testing (UFT) Microfocus ALM (HPQC) Microfocus OCTANE BI XML Publisher SQL Developer SQR Actuate DBSign STAT Micro Focus COBOL NetExpress UNIX Data Management Visio SQL Query Windows NT Windows 10 Windows 2000/NT Server IBM DB2 Oracle Microsoft SQL Server MS Office Suite MVS/ESA MVS/XA JCL COBOL II REXX DB2 SAS IBM'S MQSeries C+ Java JavaScript HL7 IMS DB/DC IBM JCL Easytrieve Method One Jobtrac Phire Summit Jira SharePoint Waterfall Agile Methodology Azure DevOps Microsoft TEAMS Azure Cloud AWS Cloud

PROFESSIONAL EXPERIENCE

Accenture Federal Services (AFS), Arlington, VA 09/2023 - 10/2024

Quality Assurance Associate Manager

Led, guided and monitored the analysis, design, implementation, and execution of the test cases.

•Led the team in charge of developing test scripts.

•Used Unified Functional Testing (UFT) to recreate the actions of a user executing functional tests against an Internet Architecture system inside a browser.

•Coordinated with Project Managers to develop testing timeline, monitor deviations from plan, and ensure adequate testing resources to meet deadlines.

•Collaborated with Release Manager to provide Monthly Deliverable Report.

•Provided leadership, coaching, and/or mentoring to a subordinate group.

L & N Information Technology Consulting LLC Department of State (DoS), Falls Church, VA 03/2022 - 06/2023

Software QA Test Lead (OPS Project PeopleSoft HCM 9.2 System)

Led a team of 4 QA testers (some time up to 10 QA testers) and collaborated with functional and technical team to.

•Led, guided and monitored the analysis, design, implementation, and execution of the test cases.

•Used the PTF to recreate the actions of a user executing functional tests against a PeopleSoft Internet Architecture system inside a browser.

•Performed all test cases that meet business requirements and covered all business processes.

•Performed system or test dependencies that documented, and test cases are executed in the proper order.

•Performed positive, regression and negative test cases.

•Performed and documented all the test evidence for audit purposes.

Software QA Test Lead (OPS Project PeopleSoft HCM 9.2 System), continued

•Facilitated daily stand-ups with the Development team & Government Program Manager.

•Facilitated weekly stand-ups with the QA team.

•Facilitated end to end user testing across all workstreams from start to end processes.

•Facilitated knowledge transfer to new onboard team members on CLIENT environment (SharePoint, ALM, Azure DevOps, custom applications, etc.)

•Generated bi-weekly Final Test Result, Executive reports out on ALM and Azure DevOps stats for bi-weekly release.

•Coordinated with Project Managers to develop testing timeline, monitor deviations from plan, and ensure adequate testing resources to meet deadlines.

Paradyme Management Inc. (PMI) Department of State (DoS), Mclean, VA 10/2019 - 03/2022

Software QA Test Lead (OPS Project PeopleSoft HCM 9.2 System)

Led a team of 4 QA testers (some time up to 10 QA testers) and collaborate with functional and technical team to

•Led the team in charge of developing test scripts

•Performed and documented all the test evidence for audit purposes.

•Performed test data preparation as required and ensure master tables and system settings are properly configured for testing.

•Performed and tracked test case completion percentage across workstreams for progress reporting.

•Reported testing issues and work with each workstream on re-testing once issues are resolved.

•Analyzed test results on database impacts, errors or bugs, and usability.

•Generated bi-weekly Final Test Result, Executive reports out on ALM and Azure DevOps stats for bi-weekly release.

•Coordinated with Project Managers to develop testing timeline, monitor deviations from plan, and ensure adequate testing resources to meet deadlines.

People Realty Investment & Property Management LLC, Falls Church, VA 5/2019 - 10/2019

Marketing and Technology Specialist

Supported sales Associates as a Trusted Advisor partnering with team to support their personal promotion, marketing, and advertising efforts.

•Educated and trained Sales Associates during the onboarding process and on an as needed basis on all in-house technologies and systems.

•Conducted training sessions to introduce and/or train Sales Associates on all existing and new company technology initiatives, programs, and processes. Acted as the main point of contact for sales office technology and related needs.

•Trained and supported Sales Associate in developing their lead incubation follow-up and conversion on the platform tools and resources available.

•Promoted, created, and produced customized listing presentations and marketing materials through Realtor.com technology platforms and vendor partner systems while adhering to Northern Virginia Association of Realtor (NVAR) brand standards.

GDIT Department of Defense (DoD), Falls Church, VA 10/2016 - 5/2019

PeopleSoft 9.2 Sr. Developer/Sr. Software Tester

Defense Retired & Annuitant Pay System 2 (DRAS2)

Performed manual and automated testing (end-to-end, functional, graphical user interface, integration, operational, performance, regression, services, and system) in both classified and unclassified environments using Agile/Scrum methodology.

•Planned and prepared for testing via written test plans, procedures and scripts and document results in test reports.

PeopleSoft 9.2 Sr. Developer/Sr. Software Tester, continued

Evaluated existing applications and platforms and gave recommendations for enhancing performance.

•Developed, updated, and maintained quality testing standards and procedures.

•Participated in project meetings including Agile/Scrum sprint planning, sprint reviews, and daily stand-ups.

•Identified and mitigated software testing risks.

•Developed and delivered manuals, training materials, and standard operating procedures (SOPs).

•Coordinated use-case testing with a user community and effectively translating findings to developers and other non-technical stakeholders.

•Created the product backlog - emerging a lists of user needs; prioritized the business value to support Agile scrum teams.

Department of Health & Services (DHHS)

Planned and prepared for testing via written test plans, procedures and scripts and document results in test reports.

•Evaluated existing applications and platforms and gave recommendations for enhancing performance.

•Performed manual and automated testing (end-to-end, functional, graphical user interface, integration, operational, performance, regression, services, and system) in both classified and unclassified environments using Agile/Scrum methodology.

•Created and maintain development tracking document to provide report development status. Communicate project status to project management team. Prepared and developed the Interface Control Document (ICD) for all 32 interfaces. Created As-Is and To-Be Interface Visio diagrams based on the functional business requirements.

•Collaborated with the system architecture team lead to define the requirements for all inbounds and outbounds interface between PeopleSoft and DFAS and third-party vendors.

•Provided scope management to ensure successful implementation and client acceptance. Facilitate stakeholder and PMO engagement and resolve any outstanding issues impact the project. Facilitate requirements workshops with DFAS, functional, and technical team. Collaborate with stakeholders to gather Interface requirements. Complete the detailed IT requirements that listed in the Performance Work Statement (PWS).

STG, Inc. Department of State (DoS), Reston, VA 05/2012 - 09/2016

Sr Software Tester/Sr PeopleSoft Developer (GFACS Project PeopleSoft North American Payroll 9.2 System)

Bureau of the Comptroller and Global Financial Services (CGFS) - Global Finance Affairs Compensation System (GFACS) Project. Planned and prepared for testing via written test plans, procedures and scripts and document results in test reports.

•Evaluated existing applications and platforms and gave recommendations for enhancing performance.

•Performed manual and automated testing (end-to-end, functional, graphical user interface, integration, operational, performance, regression, services, and system) in both classified and unclassified environments using Agile/Scrum methodology.

•Member of the reporting Team in supporting the North American Payroll Implementation Project. Perform requirement analysis, design and using PeopleSoft query manager, application engine and business intelligent (bi) publisher to construct, and implement the reports related to payroll/tax, leave accrual, and OPM (office of Personnel Management).

•Member of the Interface Team: Performed on development the Immediate Benefits Plans (IBP) Interfaces. Collected and analyzed the requirements, evaluated the impact of the specific vendors to develop the processes and implement the functions to meet the customer’s business requirements.

•Member of the reporting Team in supporting the Global Payroll Implementation Project, using PeopleSoft Pivot Grids delivered with PeopleTools 8.52 to develop the Pivot Grid Viewer Component and published the pivot grid as a pagelet that contains graphic information to satisfy the customer’s business needs.

Northrop Grumman Corporation, Reston, VA 10/2006 - 05/2012

Department of Treasury HRConnect Project: Connecting People, Performance, and Technology

PeopleSoft HRMS Senior Developer/Integration Team Member - PeopleSoft HRMS 9.0 System

Member of the System of Record (SOR) Team. Performed design, construction, and implementation the functionalities related to correction/cancellation transactions interface with National Finance Center (NFC).

•Performed fit gap analysis on the payroll and year-end/Year-Begin processes. Develop the processes to perform the agencies pay adjustment.

•Performed applying maintenance packages to Demo environment.

•Performed design, construction, and implementation of the TALX interface for separation employees.

PeopleSoft HRMS Senior Developer/Integration Team Member - PeopleSoft HRMS 9.0 System, continued

•Performed design, construction, and implementation of the TSP Roth and Catch up interface with NFC.

•Member of Production Support team - Identify, research, and provide the resolutions in supporting the production issues.

•Prepared and updated the production support Newsletter and report to the Management team periodically and as per request.

•Prepared the metrics and presentations related to production issues.

Department of Defense (DoD) Defense Integrated Military Human Resources System (DIMHRS)

Human Resources Senior Technical Software Developer (PeopleSoft HRMS 8.90 System)

Analyzed, designed, and developed Line of Duty, Member Benefits and Member Brief Information Modules.

•Identifies the requirements based on system standard functionality and prioritizes the level of effort required for each additional business process with DIMHRS not delivered by PeopleSoft.

•Troubleshot and resolved all related issues under Clear Quest system during SIT/SAT testing.

•Member of the Migration Team performing the migration activities including applying PeopleSoft delivering patches and customizing objects to 80 different developed, tested and staged environments.

ADDITIONAL EXPERIENCE

IBM Corporation/Environmental Protection Agency (EPA), Arlington, VA Payroll Senior Technical Developer

PricewaterhouseCoopers LLP (PwC), Arlington, VA Senior PeopleSoft Developer; Principal Consultant

University of Maryland, Baltimore (UMB) Senior Interface Team Lead

Federal Deposit Insurance Corporation (FDIC) Corporate Human Resource Information Systems (CHRIS) Project

Interface Team Lead

Computer Sciences Corporation (CSC), Arlington VA Principal Computer Scientist

Sunrise Assisted Living Management Inc., Fairfax, VA Human Resource Information System (HRIS) Technical Manager

US Airways, Inc., Crystal City, VA Lead Programmer/Analyst

Baxter Travenol, Northbrook, IL Programmer/Analyst

Rapicom Inc., Santa Clara, CA Electronic Technician

EDUCATION & CERTIFICATIONS

Bachelor of Science (BS) in Computer Science Northeastern Illinois University

Certified Electronics Technician Bay Valley Technical Institute

Certified Scrum Master (CSM) Cert. #000752977 Scrum Alliance

AWARDS AND HONORS

Northrop Grumman Corporation Contributions & Unwavering Commitment in Driving the Success of Information Systems Employee Resource Group (ERG) Honor

Northrop Grumman Corporation, Defense Integrated Military Human Resources System Outstanding Performance

Computer Sciences Corporation, PeopleSoft HR Management System 7.51 Federal System Outstanding Performance

US Airways, Sales Force Automation Outstanding Achievement

US Airways, Transmission Control Number Outstanding Achievement & Performance

RAPICOM Employee of the Month



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