Customer Service/ Store Manager/remotely supervised
Resume:
lisa phillips
CONTACT
***************@*****.***
PROFILE
I am cadencing driven leader who focuses on both transactional and transformational competencies to continuously improve. I believe in building a strong team through communication, coaching, development and accountability.
competencies
Transactional
Self- Awareness
Results Focused
Accountability
Communication
Teamwork and Collaboration
Transformational
Integrity
Developing Others
Enabling Change
Strategic Thinking
leadership principles:
Ownership
earn trust
bias for action
deliver results
insist on the highest standards
EXPERIENCE
Amazon
PA (PS, GC,Flow,QB) / Randall Park, Ohio / April 2019 – Present
Role and Responsibilities:
Supported and worked in the department as required.
Helped support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
Provided vacation coverage for Area Managers
Provided policy follow-up, attendance tracking (duties do not extend to discipline)
Tracked and reported of ATS/labor hours.
Assisted the floor as an associate resource, training associates and verifying SOP compliance
Ensured successful area performance, through tracking, reporting and feedback of associate performance
Participated in Operational Excellence initiatives.
Filled in as needed with production duties.
Fully understood workflow and daily production goals
Reviewed and updated SOP as required
Assisted in keeping work area clean and organized.
Identified and addressed safety hazards within the work area.
Coached associates to always work safely.
Participated in safety initiatives.
Referred all job injuries immediately to area manager.
McDonalds
Department Manager / Cleveland, Ohio / August 2015 – April 2019
Role and Responsibilities:
Managed and developed staff of 20 – 25 associates including shift managers
Accountable for executing and training of store policies and procedures to drive customer obsession.
Sustained impeccable housekeeping and store cleanliness per OSHA requirements.
Developed and sustained key metrics around day to day operational performance on productivity and customer service.
Drove cross – shift communication on delivering the right messaging to the team to successfully run their shifts.
Managed and ordered all inventory for store.
Managed successfully all transactions and reconciling end of shift.
Drove engagement with the team to build trust through integrity.
Family Dollar
Store Manager / Cleveland, Ohio
Role and Responsibilities:
Responsible for store staffing, organization, detailed record taking. Accountable for implementing store standards to deliver results for overall productivity and customer service.
Worked closely with the district manager to formulate and build the store brand
Analyzed marketing information and translated it into strategic plans
Completed a series of training sessions to advance from assistant manager to store manager
Determined staff promotions and demotions, and terminated staff if necessary
Completed weekly schedules according to payroll policies.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
EDUCATION
Hurricane High School
High School Diploma (1994)
DeVry College Seminar on Retail Advertising and Management (2014)
Cuyahoga community College
Medical Billing Certificate (2023)
Health Unit Care Coordinator Certificate (2024)
Health Information Management Degree (In Progress, 2026)
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