Customer Service Relations
Resume:
ROMAN PELENSKY
AUTOMOTIVE MECHANIC
************@*****.***
Shelton, CT 06484
Contact
With over a decade of experience, including a pivotal role at Monroe Total Car Care, I excel in staff supervision and customer relations, enhancing operational efficiency and client satisfaction. Expert in money handling and team motivation, I've significantly contributed to workplace improvements and training development, showcasing a blend of hard and soft skills essential for leadership.
P r o f e s s i o n a l Summary
S k i l l s
Money Handling Customer Relations
Team motivation Staff Supervision
OWNER
SELF-EMPLOYED — New York, New York
Jun 2019 - Present
ASSISTANT MANAGER
MONROE TOTAL CAR CARE — Owego, NY
Jan 2009 - Jun 2019
TRANSMISSION TECHNICIAN
AAMCO TRANSMISSION — Venice, Florida
Jan 2006 - Jan 2009
E x p e r i e n c e
Managed the daily operations related to customer service, inventory management, and marketing. Maintained a high standard of customer service through quality assurance checks. Negotiated contracts and agreements with business partners, vendors, and customers. Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
Resolved customer complaints quickly and effectively while maintaining a high level of professionalism. Helped oversee the daily operations of the store, managing staff and inventory. Assisted in the development of training materials for other technicians on how to properly service transmissions.
Utilized specialized tools such as borescopes, pressure gauges, and fluid testers to diagnose transmission problems.
Programmed electronic control units to ensure optimal performance of the transmission system.
• •
• •
•
•
•
•
•
•
•
•
•
ASSOCIATE IN SCIENCE (A.S.) IN AUTOMOTIVE MAINTENANCE TECHNOLOGY May 1992 PORTER & CHESTER
ASSOCIATE IN SCIENCE (A.S.) IN AUTOMOTIVE MAINTENANCE TECHNOLOGY May 1992 NEW HAVEN STATE TECH — North Haven
Education
Certifications
• ASE Certified
Contact this candidate