Customer Service Quality Assurance
Resume:
RUBY VAUGHN
KARNACK, TX *****
************@*****.***
Career Objectives
I am seeking a positive work culture within a company that has opportunities for long term growth. I am a highly motivated individual ready to enhance a company with my expertise with customer service. Work History
Republic Services, CHANDLER, Arizona
Customer Resource Consultant Jun 13, 2016 - Jul 28, 2017 Provide Excellent Customer Service (Respectfully)
Inbound/Outbound Call Consultant
Email Communicator & Respondent
Defusing Irate calls / Complex calls
Billing/Accounts Payable
Resolving complex billing issues
Mentoring, Coaching & Training
Utilizing Sales Skills ( For all line of business Nationwide) Residential/Commercial/Industrial Account Expertise Increasing & Decreasing Pricing by administering price adjustments Resolving complex service issues
Schedule Service Work and Work orders
Shutterfly Inc., TEMPE, Arizona
Call Center Quality Assurance Jun 14, 2009 - Dec 01, 2015 Perform Quantitative Quality Assurance Reviews for Inbound calls Conduct Research For Accurate Resolution
Defuse Irate caller with complex issues using excellent customer service skills Mentoring, Coaching & Training
Operate Computer and Office Equipment
Team Player
Work Well Under Presure
Kelly Temporary Services, SAN JOSE, California
CSR Mar 01, 2008 - Apr 15, 2009
Provide Excellent Customer Services
Inbound calls
Resolving complex service issues
Initiate & finalize open cases
Conduct Research for Accurate Resoultion
Operate Computer and Office Equipment
Team Player
Blue Cross and Blue Shield Of Texas, Marshall, Texas Membership Customer Service Team Lead Sep 01, 1998 - Dec 01, 2007 Mentoring, Coaching and Training
Logistics Management
Perform Basic Quality Assurance Reviews
Team Player
Education
Skyline High School, Dallas, Texas
High School Diploma/GED
Computer Skills
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• Desktop Publishing Software (InDesign, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Word Processing Software (Word, WordPerfect, etc) Language Skills
English - Excellent ( Read Write Speak )
Driver's License
Class C - Standard Driver's License
Contact this candidate