Customer Service Administrative Assistant

Sandra E. Karstens

*** * ******* **.

Belle Plaine, MN 56011

Cell: 507-***-****

**********@*****.***

Seasoned professional with a proven record in customer service and office management. Demonstrates exceptional communication skills and confidentiality, computer skills and multitasking and a strong team player.

SKLLS

Highly confidential Proficient in Word

Excellent communication skills Proficient in Xcel

Verbal communication skills Ability to multi-task

Dependable and Reliable Team player

Proficient in Microsoft Office Highly organized

Prioritize Meet deadlines

EDUCATION:

Sibley East High School

EXPERIENCE:

European Roasterie Inc., Le Center, MN

Customer Service/Office Assistant

September 2023 – November 2024

Main task in this position was handling phone calls from customers placing their orders for coffee. These customers were private customers to customers who supplied their national and international customers. Also, the customers calling may have situations such as I have not received my order, my order that I received is not correct, etc. I always strive to listen and address their needs. I’m experienced through this position and my owning and running of R K Marketing Agriculture company. The company received orders through the internet, standing orders from companies etc. These were entered into the system also. Other office tasks and supported their office staff.

Express Pro Staffing

In these years I have been working with Pro Staffing on temporary job positions

P.S. NOTE: In this time period I continued with my company R K Marketing.

First Lutheran Church, Le Sueur, MN

Administrative Assistant (part-time)

May 2012 to November 2018

Maintain church membership data in Church Windows,

Update church events and/or team meetings on the church calendar as needed,

Maintain Volunteer Schedule, readers, greeters, hospitality, ushers, acolytes, projectionist, etc.

Prepare and complete Church Worship Bulletins; (Sunday services, holiday services, special services, i.e. funerals),

Gather and write monthly articles from all ministry teams for the monthly newsletter. Write my article for the newsletter. Complete newsletter, copy and mail out each month,

Maintain official church documents and files, i.e., church constitution, SYNOD documents,

Provide administrative support as directed by pastor, other staff, and church ministry teams,

Prepare annual reports for the church annual meeting and the Minnesota SE Synod,

General office duties, i.e., filing, faxing or email documents, petty cash, and many other tasks requested.

Maintain high confidentiality.

The Haven, Waconia, MN

Administrative Assistant (part-time)

October 2004 to July 2012

Set up Chemical Dependency Assessment appointments for 4 counselors and provided support as requested.

Check in assessments with necessary forms to be filled out and insurance information.

Maintain the calendar log of assessments and intakes.

Maintain data entry system.

Collect the necessary co-pays per client and process cash receipts.

Maintain weekly client reports.

Maintain high confidentiality.

General office duties; phone, supply of necessary documents for assessments and

In-takes, filing, inventory and office supplies and requested tasks from staff members.

RK Marketing, Waconia, MN

Owner/Operator

My husband owned and operated an agriculture business out of the home. After he passed away and my position at Cargill was being outsourced. I decided to retire and continue my husband’s business as an owner and operator. Coordinated with clients their order of ag products and their order of specialty products. Worked with clients, suppliers, manufacturers, and freight carriers. All office duties were completed by me.

Cargill, Inc., Minnetonka, MN

1982 to 2002

IT and Transportation Specialist

Managed railcar leasing and shopping of damaged cars.

Skills: Highly confidential, excellent communication skills, verbal and written. Dependable, flexible and a team player. Proficient in Microsoft Office, Word, Xcel, Publisher. Ability to multi-task, highly organized, prioritize and meet deadlines.

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