Customer Service Associate
Resume:
Erica Mcbride
Inkster, MI *****
*.***********@*****.***
1. I am a highly organized and hard-working individual looking for a responsible position to gain practical experience. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Housekeeper
ECNO LODGE-Canton, MI
August 2020 to October 2020
Dusting and polishing furniture and fixtures,Cleaning and sanitize toilets, showers/bathtubs, countertops, and sink Maintaining a clean and sanitary kitchen area Making beds and changing linens Washing windows Vacuuming and cleaning carpets and rugs
Sweeping/vacuuming, polishing, and mopping hard floors REPAIRCLINIC.com
Whirlpool-Canton-MI
July 2020 to October 2020
Assist consumers and customers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls Assist with looking up the parts and where to find the parts number as well as placing orders for the customers wanting to purchase parts. Cashier/Cook
Papa's Pizza-Inkster, MI
August 2019 to July 2020
Perform assigned workstation duties including making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person, and acting with a sense of urgency in everything they do. Cashier
Checkers Drive-In Restaurants, Inc.-Westland-MI
August 2018 to February 2019
• Operates cash register to itemize and total customer's purchases in grocery, department, or other retail store: Reviews price sheets to note price changes and sale items Records prices and departments, subtotals taxable items, and totals purchases on cash register Collects cash, check, or charge payment from customer and makes change for cash transactions Lead Cashier/Assistant Manager
Dollar General-Westland-MI
August 2016 to February 2017
Provides customer service and operates the register. May include greeting guest as well as providing product knowledge. We also are responsible for checking in products, unloading merchandise, Taking care of logging the books.
Production Worker
Arron Uniform-Taylor, MI
February 2016 to February 2017
To receive store and distribute material, tools, equipment and products within the warehouse, ensuring accuracy and timeliness of all job functions.
CNA - Certified Nursing Assistant
CENA, Autumwoods-Livonia, MI
January 2014 to April 2014
To assist the professional staff by performing various resident care activities and related nonprofessional services necessary in caring for the personal needs and comfort of the residents. Direct Care Worker
Community Living Center-Farmington Hills, MI
September 2011 to September 2013
To provide care and community integration for adults with disabilities in a group home environment by providing daily assistance with personal care service, instrumental activities of daily living, To monitor and assist all consumers at their required level of supervision, provide consumers with emotional support and personal assistance, and maintain a clean and safe environment for consumers who are in the care of the agency.
Assembler
Rosain-New Boston-MI
August 2011 to November 2011
To work on an assembly line, assembling products and preparing them for shipping. Hand-assemble parts as they come down the assembly line. Conducting quality control checks, randomly selecting products testing for defects.
Direct Care Worker
Enhance Inc-Farmington Hills, MI
April 2009 to April 2011
To provide care and community integration for adults with disabilities in a group home environment by providing daily assistance with personal care service, instrumental activities of daily living, To monitor and assist all consumers at their required level of supervision, provide consumers with emotional support and personal assistance, and maintain a clean and safe environment for consumers who are in the care of the agency.
Cabin Cleaner
Prospect-Romulus-MI
September 2007 to February 2008
To assist with the cleaning of the aircraft as they land and before they take off. Cleaning Floors, seats, restrooms, dusting etc. Makeing sure things were clean and stocked for next flight. Cashier
Kmart-Plymouth, MI
June 2007 to October 2007
To run register as needed. To take care of customers needs as well as keeping my line clean and neat. Answering questions and putting customer satisfaction first. Janitor
Knight FM-Romulus, MI
November 2005 to March 2006
Maintaining the most upkeep of the airport facility. Cleaning and organizing the surrounding areas assigned. Keeping restrooms cleaned and stocked, sweeping, with moping floors towards end of our shift unless needed before or due to incident.
Education
High school diploma or GED
Tinkham Alternative Education - Westland, MI
June 2005 to June 2005
Skills
• Home Care (3 years)
• Packaging (2 years)
• Laundry
• Plumbing
• Caregiving (5 years)
• Call Center (3 years)
• Custodial Experience (2 years)
• Personal Assistant Experience
• Drywall
• Teaching
• Developmental Disabilities Experience
• Cleaning (5 years)
• Appliance Repair
• Assembly
Certifications and Licenses
CNA
Contact this candidate