Team Lead, stocking team, salesfloor associate, customer service

***********@*****.******** com Clearlake Carter Oaks, CA +1-707-***-****

PROFESSIONAL SUMMARY

I am and always have been a very hard worker. I'm very dedicated to my job and have a very strong work ethic. I'm willing to do overtime as needed. I give my 110% everyday and make it a point to find the enjoyment in it on a daily basis. WORK HISTORY

Team lead at Walmart

02/2011 - 11/2023 (13 years)

I was a Team lead over 7 departments and did everything from scanning my outs to price changes, stocking freight,zoning and customer service. DSD Receiver at Walmart

02/2011 - 11/2023 (13 years)

I worked I the back of the store and handled all deliveries. I dealt with the FDD and GM truck drivers, also CoreMark,UPS,FEDEX,and all vendors.

Anyone who came to that back door had to go through me before stepping into the store.

CAP 1 Associate at Walmart

02/2011 - 11/2023 (13 years)

I helped unload trucks, I worked the freight, I scanned the bins to make sure all merchandise was accounted for either in the backroom or on the sales floor.

I helped clean and set up the backroom for the next team that would come in.

Apparel Processor at Walmart

02/2011 - 11/2023 (13 years)

I would arrive at 4am and process the apparel freight. I would separate the department and put it all back onto pallets. I would then pull the pallets onto the floor and I would work the freight. When I would get back from lunch my last 4 hrs.

I would take care of all the overstock.

Auto Sales Associate at Walmart

02/2011 - 11/2023 (13 years)

I worked freight and worked the backroom.

I did customer service and did oil write ups and gave tire quotes.I did whatever else the manager asked of me.

Cashier at Wal-Mart

02/2011 - 11/2023 (13 years)

I was a cashier for the first 4 1 2 years I was with Walmart. I had great customer service skills and I was fast at what I did. I always kept a smile on my face and talked with the customers. I made it my responsibility to make sure that their experience with us was a good one because the cashiers face is the last one they see before leaving. Customer Service Manager at Walmart

02/2011 - 11/2023 (13 years)

I was a CSM for Walmart for about 1 1 2 years.

I was in charge if all the registers throughout the entire store. I was also in charge of the frontend.

I had my audits I had to do and both registers and our CSM podium. Customer Service Desk Associate at Walmart

02/2011 - 11/2023 (13 years)

I worked at the front desk in Walmart.

I handled all returns from customers and handled any other money services the customer needed.

Money orders, check cashing, bill payments, ect.

Skills Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours. Spearheaded initiatives to improve service desk processes, resulting in streamlined workflows and increased productivity.

Assisted customers in finding suitable products, leading to increased sales and repeat business.

Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy. Participated in ongoing professional development opportunities aimed at boosting service desk operations knowledge and skills. Collaborated with team members to ensure seamless customer support across multiple channels.

Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.

Enhanced customer satisfaction by promptly addressing and resolving service inquiries.

Trained new associates in company policies and procedures, ensuring consistent quality of customer care.

Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards. Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.

EDUCATION

Konocti adult school Lower lake

Graduated 2004

SKILLS

Customer service, 13 years

Team management, 2 years

Cashier, 13 years

Working freight, 13 years

LANGUAGES

Spanish, Moderate

Italian, Moderate

SOCIAL NETWORKS

Facebook, https wilburabbey

Twitter, https://Available but rare

Linkedin, https://www.linkedin.com/in/commesso-t

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 2 years

I have a security clearance

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