Customer Service Call Center
Resume:
Thomas E. Hobbs
Columbus, Ohio
*********@*****.***
Looking to continue working in a work from home job setting and applying the job skills for which I have learned this past 29 years.
Education:
Ohio Cristian University, previously Circleville Bible College.
Completed four classes did not continue due to family obligations.
Walnut Ridge High School
Graduated June, 1979
Employment:
American Electric Power Customer Service Call Center 11-1994 – 07-2024 retired, Volunteer Severance package.
Senior Lead Customer Service Associate:
Assist Customer Service Associates with difficult customers and escalation calls.
Rand Weekly statistical reports weekly and monthly
Perform monthly employee electric accounts and recording of paid time off
Daily review of employee adherence to work schedules lunches and breaks
Reviewed employee feedback and logging in employee records as received to ensure correct policy and procedures are followed as set forth Knowledge
Data Base
Customer Services Associate
Incoming customer services calls assisting customers with understanding billing and usage, entering new orders for new services and small business accounts
Minor billing adjustments for any billing errors, setting up credit arrangements as set forth in Customer Service Knowledge Data Base
Worked in the office two days a week with my supervisor, three days a week from home.
Contact this candidate