Saudi Arabia Call Center
Resume:
**** ************ *****, #** *********
Wichita Falls, TX 76302 940-***-****
*********@*****.***
Gary L. Harwell
Objective: To obtain a challenging position where I may use my experience, education and adaptability to provide expertise to the organization.
EMPLOYMENT EXPERIENCE:
2019-Present Results-CX- Wichita Falls, TX
Call Center Customer Service agent servicing the Shared Services Accounts.
2015-2019 Saudi Arabian Air Force-Sheppard Air Force Base, Wichita Falls, TX
Taught all levels of the DLI curriculum for two different contractors on the base.
2014-2015 Kit Carson Correctional Center-Burlington, CO
Computer course instructor for the inmates at the prison.
2013-2014 NITI-Abqaq, Saudi Arabia
Coordinator-Computer Literacy- taught classes in Computer Literacy which included MS Word, PowerPoint and Excel. Promoted to this position after 4 months of teaching English to Aramco employees.
2013-2013 TVTC Jizan, Saudi Arabia
Site Director-Jizan-Opened and started a new site in Jizan. Supervised foreign western staff at TVTC Training Center. Duties include Scheduling, Teacher Training and Administration of Training Center for English Language Center.
2012-2013 TVTC Khamis Mushayt, Saudi Arabia
Site Director-Khamis Mushayt-Supervised foreign western staff at TVTC Training Center. Duties include Scheduling, Teacher Training and Administration of Training Center for English Language Center.
2011-2012 TVTC-Jeddah Saudi Arabia
Teaching Beginning level students in Vocational Technical English Program. Provided teacher training seminars to other teachers on "Using Web 2.0 Tools for the Classroom."
2010-2010 KNPC-Kuwait City, Kuwait
TDY Contract for Kuwait Petroleum teaching beginning level students on a short course.
2008-2010 UNIVERSITY OF NIZWA, Nizwa, Oman
Instructor- Taught Mid-Level classes in the Foundation Year Program.
2006-2008 INTERNATIONAL HOUSE, SAUDI ARABIA, Jubail, Saudi Arabia
Instructor- Taught courses for large Petrochemical Contract. Areas of specialization included ESP and Skills Development courses.
2005 SUTHERLAND GLOBAL SERVICES, Chennai, India
Language Specialist-Taught classes for Call Center personnel and devised course
for an American Software Company.
2003 -2004 LANGUAGE LINK, Samara, Russia
Instructor-Taught all levels in preprogrammed course.
2003 ARAMCO NORTH ITC, Dhahran, Saudi Arabia
TDY Contract. Taught upper levels in the ESL program for ARAMCO employees.
2002-2003 EURASIA INSTITUTE, Uralsk, Kazakhstan
Instructor- Taught Intermediate Speaking and Writing classes as well as a Management course in the Institute of Management. Also, initiated a separate Online Newspaper at www.uralskcalling.com to complement courses for current school year. The newspaper was not part of the institute and was privately owned.
2001 ALAMO RENT A CAR, Houston
Bilingual Rental agent for Alamo Rent A Car agency in the Houston International Airport while seeking an Educational position.
1999-2000 JC PENNEY/GENERAL ELECTRIC CARD SERVICES, Denver
Bilingual Customer Service Representative-Service credit card accounts or the JC Penney Credit Card Service Center.
1999 OXFORD LANGUAGE CENTRE, Odessa, Ukraine.
Instructor. Intermediate - Advanced ESL classes as well as video lessons for other individual classes. Also, acted in School Children's’ TV Show, ‘The English Cruise” as “Gary, Captain of the boat.”
1997-1998 CITY UNIVERSITY, Trencin, Slovakia
Instructor. Credit courses in Management and Marketing and ESL for Academic and Business purposes. Negotiated with local client in Corporate program to enlarge corporate contract three-fold.
1996 THE CLASS FACTORY, Guatemala City, Guatemala
Consultant-Owner-Manager. School for English as a Second Language. Beginning-Advanced levels for executives of multinational corporations and computer companies.
1995-1996 ROBERT VENTRE ASSOCIATES, Kuwait.
Senior Instructor, Taught beginning-advanced levels in General English for Military Personnel. Performed testing administration, scheduling, and other administrative duties as required by the needs of the program.
1994-1995 PCA-AIRWAYS ENGINEERING, Jeddah, Saudi Arabia.
Senior Technical Editor, Assigned to Technical Publications as Senior Editor. Responsible for editing and correcting technical information written by Staff Engineers with the Presidency of Civil Aviation-Airways Engineering. Assisted ICAO in producing RFP for PCA-Airways Engineering.
1990-1992 RAYTHEON MIDDLE EAST SYSTEMS, Jeddah, Saudi Arabia
Instructor, Taught beginning-advanced levels in General and Technical English for Military Personnel.
1988-1990 NATIONAL COMMERCIAL BANK, Jeddah, Saudi Arabia.
Instructor, Taught beginning-advanced levels in Banking, General and Commercial English for bank employees. Performed testing and needs analysis as required.
1987-1988 PETROMIN TRAINING CENTER, Jeddah, Saudi Arabia.
Instructor, Taught beginning-advanced levels in Technical and General English to trainees and employees of the Petrochemical industry. Performed Research and Development as well as Testing.
1985-1987 INSTITUTO AUDIO VISUAL DE INGLES, Guayaquil, Ecuador.
Project Manager, Initiated and performed a turn-around of the South American operation of the company. Designed and developed Banking and Finance English program for the Central Bank after negotiating the contract.
1983-1984 JENSEN & MORE, INC., San Antonio, Texas.
Field Auditor-Inspector, Called on Casualty Insurance policy holders to perform physical audit for workmen’s compensation, public and auto liability to confirm risk exposure.
EDUCATION:
2014 120 Hour TEFL Certificate
The TEFL University
2003 Teaching Business English Certificate
International TESOL
2001 ICAL-TEFL Certificate
2000 Student - Master's Level E-Commerce Certificate
University of Denver
1997-1998 MBA Student (3.5 overall average)
City University, Trencin, Slovakia
1993 Accelerated Learning Teacher Training Course I and II
University of Houston
1985 Instituto Estudios Empresariales, Guayaquil, Ecuador.
Certificates- Marketing Plan Development
Strategic Marketing Plan Development
1979 B.S. General Studies, University of Houston, Downtown Campus
COURSES/WORKSHOPS AVAILABLE
Online Certificate in CALL. Using Web 2.0 Tools in the Classroom
ONLINE COURSES, SEMINARS, WEBINARS
2006 Podcasting for English-EVO Online
2007 Tips and Tricks for E-Learning-EVO Online
Becoming a WebHead-EVO Online
2008 Lesson Planning-EVO Online
Using Drama to Teach English
Currently enrolled CALL Certificate-ICAL
PUBLICATIONS
WHAT NOW? – Teacher’s book for teaching Grammar by situations.
CAREER DEVELOPMENT COMPANION- Teacher and student book for Career English. Covers, Telephone English, Effective Communications, Presentations, Negotiations and E-mail English
NIGHT SCHOOL- Sixty hour course for conversational English for Intermediate students.
PRESENTATIONS-The Right Presentation Can Make The Difference-Publication on making the best Presentation possible.
PERSONAL:
Married-one child-one dependent
United States Citizen
Proficient in Spanish and English, Basic Arabic and Russian
Contact this candidate