Process Engineer Business Analyst

United Healthcare, San Antonio, TX (Feb **** – May 2023)

WellMed, Lead Business Process Analyst

Documented and charted Risk Adjustment department business processes and worked on improving these processes through RPA (Robotic Process Automation)

Worked on successful project to implement Quickbase software for ORCA project which included requirements, development, DEV tests, UATs, user guides, reporting and user surveys.

Created an overall systems flowchart that included all inter-related systems with WellMed. Met with SMEs (subject matter experts) to gain information about their parts of the process and used this in creating system dataflow.

Millennium Group, San Antonio, TX (Oct 2019-Jan 2020)

USAA, Senior Process Engineer

Facilitated cross-functional teams in the application of process engineering principles

Served as the liaison between the customer community and the development team to derive requirements and process flows.

Apex Systems, San Antonio, TX (Jul 2019 – Sep 2019)

USAA, Senior Business Analyst/ Senior Process Engineer

●Identified and documented cross-functional project processes to build controls to satisfy Federal Financial Institutions Examination Council (FFIEC) and Office of the Controller of the Currency (OCC) requirements.

Participate

Community Force, San Antonio, TX (Nov 2018 – May 2019)

Senior Business Analyst/ Senior Process Engineer

●Participated in US Air Force-wide software project to transfer and consolidate multiple legacy Air Force systems into a cloud-based software eco-system.

●In eight week SCRUM sprints; gathered Military and Civilian data elements and requirements, developed multiple user wireframe mockups and performed suitability analysis on wireframes.

●Identified current Air Force system interfaces and documented specific data elements for use in wireframe mockups

R Resources Global Professionals, San Antonio, TX (Jun 2018 – Nov 2018)

Consultant/ Business Analyst

●Analyzed and certified processes for AT&T in San Antonio, TX

●Determined if processes were compliant with Control standards and documented results

Millennium Group, Austin, TX (Apr 2016 – Mar 2018)

USAA, Senior Process Engineer

●Completed and certified many Agile projects using Scrum methodology for USAA bank and insurance

●Facilitated meetings with numerous Experience Owners, Sub-Process Owners and staff to document processes in 6-week waves (sprints) using Six Sigma tools (DMAIC, SIPOC, process flowcharts, RCSA )

●Evaluated mapped processes to determine RPA viability. Worked with RPA engineers on possible improvements to manual processes.

Randstad, San Antonio, TX (Mar 2014 – Oct 2015)

Pedernales Electric Cooperative, Business Systems Analyst

●Assisted in implementation of client’s new ERP system (NISC) and retirement of SAP system

●Managed multiple applications to align processes using SAP ERP (mainly FICO module), Toad for Oracle database tool (SQL queries) and Capital Credit systems

Resources Global Professionals, San Antonio, TX (Jul 2013 – Feb 2014)

Consultant

●Analyzed and certified processes for AT&T

●Determined if processes were compliant with Control standards and documented results

Kforce, Inc., San Antonio, TX (Nov 2012 – Jun 2013)

USAA, Process Engineer

●Researched and documented USAA Bank's system processes with data dictionaries and workflow diagrams that included reading JCL codes.

Datamark, Inc., El Paso, TX (Jan 2012 – Aug 2012)

USAA, Business Engineer/Analyst

●Responsible for investigating and reviewing existing USAA business processes in their Mailroom Operations (business mail, document capture, periodicals, email,…)

●Identified issues, gathered requirements with USAA end users, recommended improvements and implemented changes

Maxsys Solutions, Dallas, TX (Nov 2011 – Jan 2012)

Process Consultant, San Antonio Independent School District (SAISD)

●Interviewed system end users, gathered current system functionality and technical specifications for new ERP system

Link Project Services Inc., Houston, TX (Nov 2009 – July 2011)

Finance, Accounting, Audit and Systems Consultant

ConocoPhillips Corporation, Houston, TX

●Implemented a cost recovery program for a $3.4B refinery expansion project in St Louis, MO and recovered millions of dollars in incorrect and unallowable billing costs

●Used SAP ERP (FICO and Materials Management modules) to gather necessary data on the materials and services vendors billed to ConocoPhillips

Resources Global Professionals, San Antonio, TX (2005 – 2009)

Consultant

Valero Corporation, San Antonio, TX

●Successfully transitioned all Clients’ US refinery A/P functions into one centralized San Antonio TX location

●Provided classroom and individual training and education of SAP Accounts Payable, Purchasing and Workflow modules to many Valero refinery employees who had not previously worked with SAP

ConocoPhillips Corporation, Houston, TX

●Analyzed and corrected data errors with legal contracts in SAP system involving Company’s wholesale marketers and dealers/resellers

●Project completed ahead of schedule resulting in $450,000 cost savings to client

Tesoro Energy, San Antonio, TX

●Assisted in Client’s acquisition of a major oil company’s assets including the merging of acquired company’s financial data into SAP

Capital Group – American Funds, San Antonio, TX

●Reviewed and corrected international monetary transactions for pension plans and trusts of large multinational corporations

Honeywell International, Tempe, AZ (1996 – 2004)

Senior Financial Analyst

●Performed monthly, quarterly and annual financial analysis of actuals and budget for Honeywell’s Enterprise Computing Infrastructure division using Oracle software including Essbase business analytics tool

●Worked with Oracle financial applications while at Honeywell

Business Administrator

●Managed all financial and pricing aspects of numerous bidded Government contracts (NASA, FAA,…) for its Commercial Aviation Government Research (CAGR) gro

ITT Cannon, Inc. Phoenix, AZ (1994 – 1995)

Senior Financial Analyst/Contract Administrator

Tierney Turbines, Inc., Phoenix, AZ (1991 – 1993)

Assistant Controller

Motorola, Inc., Phoenix, AZ (1986 – 1991)

Senior Financial Analyst

EDUCATION

Western Illinois University, Macomb, IL

MBA – Finance

Bachelor of Business - Finance

APPLICATIONS / TECHNICAL SKILLS

●SAP, Oracle, SQL, Visio, iGrafx, Confluence, Quickbase, SharePoint, JIRA, Rally, Qlik Sense, Microsoft software: Excel, Word & PowerPoint

●FAR (Federal Acquisition Regulations), DAR, DFAR, NASA and FAA FARs

●Certified Six Sigma Greenbelt

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