Project Manager Customer Service

Madaline Munoz

646-***-**** ***************@*****.***

Summary

Telecom analyst and project manager with 15 years of experience. Telecom repairs, Installations, and telecom management. I am highly proficient in project management, preventative maintenance, and troubleshooting. Skilled in customer service, vendor management, and contract negotiation.

2008 – 2024 AVANTAGE COMMUNCATIONS GROUP

Telecom Analyst. / Project Manager

Charged with telecom installations. As well as repairs.

Collaborate with carriers to order services and technicians to ensure services are completed to the client’s satisfaction.

Knowledge of TEM, working on customer’s bills and adjusting errors on said bills.

2000 - 2008 HIP HEALTH PLANS OF NEW YORK

Senior telecom and Network analyst.

Worked with many of the companies’ locations managing the repair issues and new installation of telephone and Network services.

Programmed and repaired telephones via the carrier’s portals. Ordered and updated issues also in the vendor’s portals.

Project Managing IT departments as they build out a new network. Following the PMBOK theology from charter to close of project.

Management Technical Knowledge:

Strong written and verbal communication skills, including the ability to provide feedback to clients and other stakeholders.

Collaborating with vendors in telecom, negotiated new contracts, worked closely with Verizon, AT&T, Lumen, as well as Co-locations.

Network infrastructure, Microsoft applications, SharePoint, VOIP, UCaaS, Cloud services, Sonet, WAN, TEM.

EDUCATION

New York University New York NY. - Liberal Arts – Business

LaGuardia Community College - Telecommunications training.

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