Desktop Support Sales Representative

RENE SAWYER

*** ****** **** **** ******, TX ***54 214-***-**** **********@*******.***

https://www.workmarket.com/profile/9516147

https://www.linkedin.com/in/renesawyer

PROFESSIONAL SUMMARY

Results-focused, service-driven and very adaptable professional with over 10 years of learning, developing, troubleshooting and repairing in the IT industry as an IT Manager, Specialist, Desktop support and Field Engineer with a 100% Customer satisfaction rating. Strong ability to win trust, confidence and loyalty through a customer-first approach in handling a repair problem. Known for exceptional work ethic, integrity and commitment to excellence.

WORK HISTORY

BLUE WORLD POOLS 2024 Southwest Territory

Sales Representative

Give Professional swimming pool presentations, educate the consumer and close pool sales on above ground pools. I was trained the first of the year and then started presenting and selling above ground pools with leads provided by the lead department doing in-home sales

ENSONO Irving, TX 1/23 - Present

Desktop Support Analyst II

Responsible for the IT dept for LTCG in Irving, TX. Image Laptops and ThinClients for Users, setups for equipment in the office and ship out new equipment to new Users. Track inventory and inventory ordering. Maintain correct information in AD. Assist with help desk for Users in Texas. Maintain IT room and all supplies. Assist with smart hands when needed.

MPHASIS CORPORATION Grapevine, TX 10/21 – 10/22

Failure Analysis Lead

Working for Mphasis at SMS Technologies running the FA (failure analysis) Lab testing equipment for Hewlett Packard. I do cause analysis on HP Laptop and desktop computers to identify what failed when the consumer sends their failed system in and it is blacklisted. I analyze the P.C. and then write a report detailing the failure to identify possible problems with 3rd party vendor parts.

BUCHANAN TECHNOLOGIES Fort Worth, TX 4/21 – 10/21

IT Build Lab Technician

I am working for an MSP at Alcon Laboratories building Laptops and Desktops for newly hired Employees. This process involves installing all software required by the person hired using SCCM that is specific to their type of job. In addition, I also troubleshoot issues when they arise and repair or replace hardware when there is a hardware problem and do desktop support.

UNISYS via WorkMarket DFW Metroplex 9/20 - 3/21

Dell Certified Field Engineer IV

PC Hardware break-fix calls performed at various locations on desktop computers and laptops as well as printers on occasion. I would pick up parts for 5 – 10 calls per day typically performed at various locations around the Metroplex to repair systems sold by Dell as a Technician representing Dell. Dell contracted Unisys to perform these repairs for them. I would troubleshoot when the parts sent did not fix the issue and order additional parts and make sure the issue was repaired

IDR TECHNOLOGIES Midlothian, TX 8/20 – 9/20

IT Technician

Part of a Team installing Computer Monitors, Desktop PCs, Desktop Thin Clients, Network & Local Printers, Page Scanners, Web Cams, Electronic Signature Pads and doing cable management and testing after computer installations

This was a 2-month contract job doing a complete hospital installation.

COVID/Quarantine 2020 Ovilla, TX 4/20 – 8/20

Contactless and Remote IT

Handled many types of PC repairs using remote software and contactless repair and in-person in some cases. I also got my CompTia A+ ce certification during this time

WORK HISTORY (continued)

BUCHANAN TECHNOLOGIES Fort Worth, TX 1/20 – 3/20

PC Rebranding\Refresh Technician

Part of a Team of IT Technicians working for a MSP rebranding Laptops and Desktops due to a separation of a company into two separate entities. This process involved working with a Team and removing and adding software, troubleshooting issues when they arose and refreshing 3000 computers using a combination of SCCM, RUM Console and USB Flash drives. I also helped doing the quality checks to make sure the computers were rebranded properly. This was a 3-month contract job.

UNISYS via WorkMarket DFW Metroplex 2/ 2015 - 12/ 2019

Dell Certified Field Engineer IV

PC Hardware break-fix calls performed at various locations on desktop computers and laptops as well as printers on occasion. I would pick up parts for 5 – 10 calls per day typically performed at various locations around the Metroplex to repair systems sold by Dell as a Technician representing Dell. Dell contracted Unisys to perform these repairs for them. I would troubleshoot when the parts sent did not fix the issue and order additional parts and make sure the issue was repaired

IFIX COMPUTER REPAIR DFW Metroplex 1/ 2011 – 1/2015

IT Field Service Technician

Provided computer repair from A to Z, software and hardware troubleshooting and solutions. Installed Operating systems, removed virus, installed new systems with data transfer. Installed and de-installed JP Morgan Chase Home Agent VPN equipment. Server rack and stack installations and Server configurations and replacements. New Computer rollout with data transfers on a large and small scale. Cabling and setup of business center for Hampton Inn. Maintained a 100% satisfaction rating for the last 1O years. On-call Engineer for Hp Enterprise, DXC, Unisys, Modis, Akzo-Nobel and Nouryon.

CONTRACT WORK SUMMARY

From 2011 - 2015 I was a self-proprietor doing IT field work for many companies contracted through a work platform called Work Market. The companies are as follows:

ASI

CompuCom

Core Technology Solutions

Decision One

Geeks on Call

Helion

IDR

Integrated Solutions

iTeam

Itelagen

iYogi

Lockheed Martin

My Computer Works

NGIT

PcCare Support

Prism Pointe Technologies

QuantM Technologies

Trextel

United Laser

InoVo

Nationwide Tech Solutions

Zones, Inc.

Teracloud

Rise Broadband

Dan’s Networks

Techs Onsite

JP Morgan Chase

USSI

Concerto

ConsumerSoft

Tie National

Buchanan Technologies

GOS Technical Services

NetView

Experis

Alta

One Solution Inc.

Modis

Akzo Nobel

Nouryon

Telaid

Single Digits

Geeks on Site

Resource Point of Sale

PC eSupport

Source Support Svcs

Unisys

As a contractor I have tackled many different types of work for all of the companies listed in the section

previous to this one and have maintained a 100% satisfaction and 100% On-Time rating for over 10 years. I have done cabling, repaired printers, imaged computers with backup, Windows migrations from XP to Windows 7 and Windows 7 to Windows 10. I have done server work on Windows Server 2003, 2008, 2012, 2016 which also includes rack & stack. I have done work for the government in Senator’s offices For Lockheed Martin and hardware repair for The Corp of Engineers. I have been repairing Dell business products under warranty for Dell through Unisys for the last 4 years. I am a Dell Certified Technician and a HP certified Technician. I occasionally do work on HP products through Modis for Hewlett Packard Enterprise. I have set up work centers in Hotels and have done troubleshooting on switches and Cisco Equipment. I have some knowledge of the Macs as well and have imaged and repaired many of them also. I have cleaned Malware, virus, riskware, Crypto, FBI virus, Homeland Security virus just to name a few. I am a fast learner when introduced to a new skill

CORE COMPETENCIES

Desktop Repair

Laptop Repair

Data Transfer

Backup

Hardware troubleshooting

Cabling

Imaging

Onsite and Remote Services

Software troubleshooting

Active Directory

Installations

HP Certified

Dell Certified

OS Installation

Microsoft Office

Migration

High Quality Customer Service

Printer Installation

Customization

Servers

Office 365

SCCM

CERTIFICATIONS

CompTIA A+ ce Certified

DCSE 1000 Client Q1 Assessment 2019

(Cert ID:3256) (Dell)

DCSE 1000 Client Foundations 2019

(Cert ID: 3255) (Dell)

DCSE 2000 Wyse Q1 Assessment 2019

(Cert ID: 3257) (Dell)

DCSE 1000 Client Foundations 2015

(Cert ID: 3194) (Dell)

DCSE Dell EqualLogic PS6610 Storage Array (Cert ID: 3201) (Dell)

HPE Nimble HF series Certified

DCSE 1000 Client Q4 Assessment

(Cert ID: 3209) (Dell)

DCSE 1000 Client Q4 Assessment 2018

(Cert ID: 3254) (Dell)

DCSE Dell EMC 1000

(Cert ID: 3231) (Dell)

DCSE 1000 Client Q3 Assessment

(Cert ID: 3203) (Dell)

DCSE Client Data Migration for Installation Techs (Cert ID: 3200) (Dell)

Data Privacy, GDPR & CCPA Awareness Certification Information Security Awareness Certification

PRIOR OCCUPATION

Prior to changing careers I was a General Sales Manager for several Automobile dealerships for over 10 years.

I started in sales and worked my way up to Assistant Sales Manager then to Sales Manager and to General Sales Manager. During that time I set numerous records in both sales and Customer satisfaction. I can provide any information regarding that work.

EDUCATION

Sooner High School - High School Diploma

Tri County Tech – Machine Shop

Kawasaki Motor Corporation – Certified Technician

Navarro College - Business Administration (not yet graduated) - Phi Theta Kappa Honor Society

CompTIA ce A+ Certification

Dell, HP, OSHA, Fujitsu and various other Certifications

Cherokee Citizenship Registry Number – C0374847

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