Customer Service Community Manager
Resume:
Elexis Collins
Columbus, OH *****
***************@*****.***
Professional Summary
To obtain a position incorporating customer service where I can maximize my people-oriented experience, communication skills, problem analysis and administrative abilities. Authorized to work in the US for any employer.
Authorized to work in the US for any employer
Work Experience
Make Ready Technician
Greystar-Denver, CO
Present
Inspects the community throughout the day to remove litter, debris, and pet droppings and ensure all common areas and amenities are neat and free of litter at all times Removes trash and remaining items from vacant apartments prior to starting the make-ready process, transfers trash to dumpster or storage area as applicable, and cleans and maintains storage areas Completes assigned minor and routine service requests as requested by Service Supervisor and/or Community Manager, and assists the make-ready specialist in the turn process Changes all locks in accordance with the property’s policy and ensure gates to all pool areas are working according to codes and safety standards
Distributes notices and communications to residents as necessary Informs appropriate supervisors of any observed hazard or potentially dangerous situation for residents, team members, guests and others
Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services Payroll Administrator / Site Supervisor
Allied Universal-Denver, CO
February 2023 to April 2024
In my previous role as a security professional, I have consistently demonstrated strong organizational and planning skills that have facilitated the timely and accurate execution of responsibilities. Adaptable and flexible, I excel in environments where I can work under pressure and effectively manage multiple and competing demands. With hands-on experience in database entry and reporting, I have honed my skills in handling data effectively. My proficiency in MS Word and Adobe software allows me to create fillable forms, utilize secure digital signatures, and more. Furthermore, my program-specific experience aligns with the requirements of the job role. Complemented by some relevant college coursework in business, I am well-equipped to leverage my experience and skills to add value to any team. In addition to that I also became responsible for securing premises and personnel by patrolling properties; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Also assist in training other coworkers with report writing.
Office Branch Administrator
Allied Universal-Chesapeake, VA
October 2022 to January 2023
Worked as an Armed Field Captain for the city of Norfolk, duties were to assist Branch management in the account keeping of city accounts, i.e. Coliseum, City of Norfolk jail and courthouse, also local libraries and Recreational Facilities. Duties included but were not limited to, covering post, transporting supplies to sites, coaching, and training.
Security Site Supervisor
Allied Universal Security Services, Systems and Solutions-Williamsburg, VA February 2020 to October 2022
Within the last several months have been training for management positions. Working well with others. Secure premises and personnel by patrolling properties; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Prevent losses and damage by reporting irregularities, informing violators of policy and procedures. Also training in WinTeam and weekly scheduling. Filling in on stand-up meetings with management as well as filling in at all other local resort sites when needed. Have a good reputation with clients. Have been trained in Heliaus and in understanding working procedures. Also assist in training other coworkers with report writing.
Claims Processor
IBEX Global Lyft Campaign-Hampton, VA
August 2018 to August 2019
Job requirements include processing any information regarding an accident involving drivers as well as making outbound calls to confirm details included in the report. Prior to working in the claims department my base department was driver pay where my duties included resolving drivers’ payment issues or any other issue the driver or passenger may come across involving a ride or driver’s account information.
Education
Associate in Paralegal Studies
Bryant & Stratton College - Hampton, VA
September 2019 to Present
Associate Degree in Communications
Tidewater Community College - Norfolk, VA
2016 to 2017
High School Diploma
Whetstone High School - Columbus, OH
2011 to 2015
Skills
• Data Entry
• Serving
• Word
• Conflict Management
• Excel
• Negotiation
• Microsoft Office
• Restaurant experience
• Filing
• Driving
• Cash Handling (6 years)
• Loss Prevention
• Writing Skills
• Time Management
• Surveillance
• Security
• Customer Service
Certifications and Licenses
Driver's License
Armed Security License
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