Support Specialist It

Scott DeRycke

Monument, CO **************@*****.*** 479-***-****

Professional Summary

Detail-oriented Audio Visual and IT Support Specialist with over a decade of experience in technical troubleshooting, hardware and software support, and event coordination. Proven expertise in maintaining and operating audio-visual (A/V) systems, coordinating with stakeholders for seamless event execution, and managing IT infrastructure across diverse environments. Skilled in adapting quickly to evolving technology needs while ensuring high-quality service delivery. Core Competencies

● A/V System Setup and Event Support

● Digital and Video Conferencing Platforms

● Network and Desktop Troubleshooting

● Stakeholder Communication and Training

● AWS Cloud and IT Operations Expertise

● Inventory Management and Equipment Maintenance

Professional Experience

Technology Support Analyst

SS&C Technology - ALPS Mutual Fund Services May 2019 – October 2023

● Supported and maintained audio-visual systems for 500+ employees across multiple office locations.

● Provided live event support, ensuring optimal audio and video quality by managing equipment setups and resolving real-time issues.

● Collaborated with communications engineers to implement softphone solutions, achieving 100% operational functionality.

● Conducted hardware and software upgrades, minimizing downtime and improving system performance.

Field Service Engineer

Source Office & Technology August 2017 – May 2019

● Installed, maintained, and troubleshot networked office equipment for clients in designated territories.

● Trained clients on proper use and maintenance of MPFs and printers, enhancing user confidence and system reliability.

● Managed service schedules and client relationships, ensuring timely support and issue resolution. Service Supervisor

PBS April 2013 – June 2017

● Oversaw service operations, including MFP system integration and staff training for effective equipment use.

● Managed inventory and coordinated logistics for seamless delivery and installation of MFPs Technician

AAA Business Systems May 2004 – April 2013

● Provided hands-on technical support for MFP and office equipment installations.

● Delivered training sessions to end-users, ensuring efficient operation of new systems. Education

Associate of Applied Science

Northwest Arkansas Community College

Certifications

● AWS Cloud Practitioner

● Electronics Certifications (Assembler, Digital, Telecommunications) Tulsa Technology Center

● Blue Prism Associate Developer

Technical Skills

● Audio-Visual Systems: A/V setup, troubleshooting, and live event support

● Tools & Platforms: Cisco AnyConnect, GlobalProtect VPN, ServiceNow

● Programming & Data: SQL, YAML, and dbt Cloud Fundamentals References

Available upon request.

Contact this candidate