Customer Service Business Development

Milla Davis

*** ****** ****** *******, ** ***** 662-***-**** ********@*****.***

Outgoing, organized individual who loves collaboration. Experienced in sales, customer service, business development, health care, physical fitness, marketing and communication. Proven ability to create and maintain relationships with surgeons, nurses, and hospital staff to facilitate optimum patient outcomes. Passion for healthcare and interest in recruiting.

Work Experience

Stryker, Jackson, MS July 2022–Present

Onsite Specialist

Enhance Stryker brand by providing OR support for all minimally invasive procedures done at St. Dominic’s including general surgery, orthopedic, robotic, cardiovascular, and gynecologic surgeries. Ensure best patient outcome by providing decontamination and reprocessing of all MIS (minimally invasive surgery) instruments including Da Vinci and Karl Storz. Troubleshoot across 16 ORs and process repairs of non-functional equipment.

•One of 7 in the country accepted into OnSite Recruit pilot program (2024).

•Saved hospital ~$397K in 1 year (2023) by making custom robot sets based on surgeon preference.

•Set an Onsite Specialist record in area by reprocessing 799 sets in July 2024.

•Enabled hospital operation continuity by troubleshooting and processing equipment for repairs across 16 ORs, ~ 120 repairs in 2023.

•Contributed to 7K minimally invasive surgeries over last 2 years as Onsite Specialist team member.

•Ensured adequate supplies and surgical preparedness by performing weekly inventory of Da Vinci robot arms and documenting past and future orders for robot coordinator, supply chain, and Sterile Processing Department director.

•Built and sustain positive professional relationships with surgeons, nurses, and hospital staff.

•Earned CRCST (Certified Registered Central Service Technician) since 2022.

Pure Barre, Starkville, MS & Jackson, MS Aug 2020–Jan 2023

Pure Barre Instructor

•Grew new business in Starkville by training 5 teachers.

•Created individualized fitness plans for all clients according to personalized goals.

•Increased customer volume by teaching private classes at 5 different sorority houses.

•Retained and taught new choreography quarterly to ~100 clients.

•Coordinated 4 public outreach events yearly to spread awareness and generate new business.

Olive Tree, Starkville, MS Jan 2022–May 2022

Sales Team Member

•Leveraged persuasive communication skills to publicize brand and interacted with 100+ customers a day.

•Attended bi-monthly sales and business strategy meetings with owner and managers.

•Relied upon to field and respond to sales support requests and managed assigned special projects.

•Assisted marketing manager by modeling new clothing on social media to grow business and retail.

National Strategic Planning and Analysis Research Center (NSPARC), Starkville, MS Sept 2019–Sept 2020 Communications Intern

•Fielded all calls to NSPARC and responded accordingly based on customer’s request.

•Planned and executed quarterly meetings, presented data to business manager.

•Established and cultivated strong working relationships with all business staff.

Education

Mississippi State University Bachelor of Communication, Public Relations, GPA 3.5/4.0 May 2022

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