Customer Service Representative

Yareny Perez Robles

Miami, FL 786-***-**** ***************@*****.***

Customer Service Representative

Bilingual enthusiastic person with over ten years of customer service experience looking for the next challenging opportunity.

Motivated, attentive, and enthusiastic waitress with a passion for providing exceptional customer service. Quick learner with a strong work ethic and a commitment to delivering a positive dining experience for guests. Eager to gain experience to contribute to a dynamic team in the hospitality industry.

Skills

Stocking and Replenishing

Menu memorization

Cash handling

Tableside service

Item Promotion

Order Accuracy

Customer-Oriented

Organized

Hardworking

Teamwork

Efficiency Improvement

Food and Beverage Service

Beverage Preparation

Time Management

Professional Experience

ORIS RESTAURANT AND LOUNGE – Miami, FL

Waitress, April 2023 to present

Key Results:

Maintain a positive, customer-first attitude.

Maintain knowledge of menus, from the origin of ingredients through cooking methodology, to educate guests and answer questions.

Ensure dietary restrictions of guests were followed, guiding them to items that met their nutritional needs.

Collaborate with other servers to minimize wait times for customers, regardless of which table they were assigned.

Scan goods and ensured pricing are accurate.

Collect payments whether in cash or credit.

Issue receipts, refunds, changes or tickets.

Cross-sell products and introduce new ones.

CANTEEN FOOD SERVICES – Miami, FL

Cashier, August 2022 to March 2023

Key Results:

Managed transactions with customers using cash registers.

Reduce checkout wait times.

Executed cash and credit transactions by ensuring that transaction totals matched recorded receipts totals.

Scanned goods and ensured pricing is accurate.

Collected payments whether in cash or credit.

Issued receipts, refunds, change, or tickets.

Cross-sell products and introduce new ones.

CLUB TÍPICO DOMINICANO – Miami, FL

Waitress, February 2014 to March 2018

Key Results:

Served food and beverage orders quickly and courteously to customers.

Supported other servers and kitchen staff by completing side work such as cleaning, restocking, and food running.

Delivered exceptional, friendly and fast service.

Improved customer service satisfaction, ensuring attention to details and comprehensive understanding of restaurant methodology and practices.

Appropriately suggested additional items to customers to increase restaurant sales.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and others special requests.

Education

COLEGIO MAX HENRÍQUEZ UREÑA DOMINICAN REPUBLIC

High School Diploma, 2010

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