Software Development Relationship Management

Rajneesh Kumar (Raj), *********@*****.*** 303-***-****( Cell)

Result Driven Professional with 20+ years of experience in leading high performing teams and effective strategy development. Known consistently for performance excellence and contributions to the success of success of the company at customer side.Sterength in people management, customer satisfactions and leader that inspires trust and collaboration across highly matrixed environments.

Have multiple years of experience in hands on Software Development, system and server administration.

Areas of Strength

Program Management

Client Relationship Management

Growth & Development

Partnership & Collaboration

Team Development & Supervision

Conflict Resolution

Drive for Execution

Resource Planning & Cost Control

Process Improvement

Highlights of Accomplishments

Enhanced delivery processes for high-profile system integration, consolidation, and IT services transformation project.

Increased operational efficiency by analyzing resource/volumes, current processes, and system applications to initiate process improvements for global provisioning organization.

Managed cross functional teams from applications development, L3 production support services, release, configuration & DevOps management, including service desk operations.

Professional Experience

Service Delivery Manager/ Business Relationship Manager, TCS (TATA Consultancy Services), 2016 – Till Now

Freddie Mac, Mclean VA USA

Delivery Management: Lead a team of Delivery Managers/project managers to deliver milestones successfully and optimize deliverables and foster continuous learning. Well versed working with External Vendors, In house Teams and off / near shores Teams.

Customer Relationship Management: Work with customer group to get new work orders, execute with contract management team, delivery with various delivery teams.

Successful Implementation of company products at customer location.

Prioritize projects, allocate resources, manage contracts, mitigate risks, and resolve issues to meet business needs.

Manage very large 24X7 L3 Production Support Project which involves support issue resolution, Incident management, providing RCA (Root Cause Analysis), Problem Management, Change management. I work and provide monthly reports to with Vendor management team and customer Sr. management, just to explain how we manage SLA, KPI for the project.

Manage remediation of various software security vulnerabilities like SAST, FOSS & PKI.

Drive alignment between stakeholder groups and coordinate any cross-functional dependencies.

Drive delivery and continuous improvement by utilizing feedback and metrics.

Work across stakeholders and teams to continuously improve processes.

Understand domain architecture and upstream/downstream dependencies.

Provide regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments.

Develop communication plans and effectively communicating in both verbal (e.g. day-to-day discussions, team meetings) and written (status reports, change requests) form.

Develop the project charter, integrated project plan, resource plan, contingency plan and related project management artifacts.

Define and track project milestones while developing, maintaining and reporting on an overall integrated delivery plan.

Managed development and integration for financial projects, including performance testing, risk mitigation, defect resolution, quality assurance, error handling, and data architecture.

Collaboration: Partner and collaborate with all stakeholders to align solutions with program objectives.

Working collaboratively with customers, as well as internal and external stakeholders.

Leading, and at times, participating in cooperative efforts with project/program team members representing multiple diverse functional groups and divisions.

Championing and built relationships internally and externally to achieve business goals.

Participating in Requirements and Design discussions with project stakeholders.

Validating program level financial forecasts and providing on-going reconciliation of resources and other related program expenses.

Improved engagement productivity and enhanced customer satisfaction.

People Management/Coaching: Lead and manage Agile staffing to provide optimal support within the program.

Conduct talent and performance management activities to build strong individuals.

Obtaining feedback to assure that project efforts meet customer expectations for agreed upon schedule, cost and objectives.

Streamlined activities within the organization based on the priorities of the account team.

Recruit, coach, and supervise team members. Oversee onboarding and off boarding of consultants in Freddie Mac.

Helped to migrate the applications to AWS cloud.

Choose and build great relationship with external vendors.

Ensured financial objectives were met, which involved cost management, revenue generation, and delivery of quality products to customer.

IBM Arlington, VA

Asst. Delivery Director, Client: US DHS (Department of Homeland Security) 2014 - 2016

Understand the requirement from various business teams, located in various locations and work with delivery team to deliver the solution to them.

I was fully responsible for execution of the project as in contract.

Responsible to work with QA and delivery team to resolve the defects on timely manner.

Responsible to work with Business leads/Managers/VP and delivery team to make sure that that they are getting the correct data. Fully responsible for UAT.

Reporting weekly / Monthly status to US DHS top management.

IBM (1999 – 2014)

Various Roles

I joined IBM Global Services as TSE (Trainee Software Engineer) and moved up to Technical Lead. I worked on different client sites, different roles and on different technologies.

Main Technologies used were: C/C++, Java, HTML, JDBC, Servlets/JSP/RMI/EJB, UML, Rational Rose, Samba file server, Tomcat Apache Web server, IBM WebSphere Server, Web Logic Server, IIS Web server, Oracle, SQL server

Major IBM client sites where I worked are:

Lehman Brothers Inc., Littleton, CO

American Century JP Morgan Inc., Kansas City, MO

WSGR Inc., Palo Alto, CA

Goldman Sachs Inc., NY

Education

BANARAS HINDU UNIVERSITY (BHU), Varanasi (UP), India

Master of Science: Computer Science with Spl in AI (Neural network).

Bachelor of Science: Computer Science

Certifications

ITIL Certified

Attended IBM Leadership Program.

Attended TCS leadership programs including effective people manager.

Process Improvement – Six Sigma and Green Belt Certifications.

Accomplishments:

Best Team member award for 4 years in IBM

Best people manager award for 3 years in a row.

Delivery Champion for 5 years for completing all Delivery on time and within budget.

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