Business Partner Continuous Improvement

Howard L Jones

Hartsfield, GA ***** 414-***-****

******@*****.*** www.linkedin.com/in/hojo6

Experienced professional with expertise in vendor provided and internally created web sites and applications. Proven success with planning and building best in class information and collaboration technology infrastructure in support of multimillion-dollar clients. Proven technology leader who excels as a pivotable business partner and provides critical leadership to clients, the corporation, and executive teams. Proficient in providing analytics to assist in driving business needs. Proficient in providing homeowners a comprehensive report on how well their home is protected from pests, rodents, wildlife, and moisture.

CORE SKILLS

SharePoint Training and Mentoring Technology / Development Collaboration Solutions Contract Management Microsoft Office SQL Data Analysis R Programming

Data Presentation Tableau Data Visualization

Data Cleaning Problem Solving Continuous Improvement Nintex Winshuttle Inspection

PROFESSIONAL EXPERIENCE

Orkin, Moultrie, GA

Inspector Feb 2024 – Present

Performing inspections on properties and making strategic recommendations to new and existing customers to help prevent pests and provide peace of mind. Solve problems and build trusted relationships as an essential partner to protect their homes with confidence and care.

● Visual inspections for pest, pest harborage, and pest entries, including rodents and other wildlife

● Determining R-Value to attics and crawl spaces

● Developing a proposal, specific for the individual homeowner’s needs

● Selling additional services to existing customer base and new referrals G&M Electrical Contractors, Albany, GA Nov 2023 – Feb 2024 Laborer

Provided support to welders, painters, pipefitters, and electricians. Caregiver, GA & SC May 2019 - Oct 2023

Provided in-home care for infant grandchildren on 2 separate occasions. US BANK GLOBAL FUND SERVICES, Milwaukee, WI

Application Services and ISO Support Manager Jan 2009 – Apr 2019 Managed small team supporting vendor supplied and in-house internet applications resulting in increased production and knowledge throughout the organization.

● Built initial SharePoint site as the backbone for ISO 9001-2008 certification; US Bank Global Fund Services was the only financial organization of the type to obtain the certification. Assisted senior management in ISO 9001-2015 certification.

● Designed forms and workflows for continuous improvement suggestions and nonconformance items realizing over $2.9 million in savings and produced a reduction of errors by over 35%.

● Converted distributed employee survey spreadsheet to an anonymized web form resulting in increased adoption, quicker analysis, reporting, and actions taken. Product Manager June 2000 – Jan 2009

Facilitated mutual fund companies in creating, maintaining, and enhancing vendor provided websites and interactive voice response units for shareholder and broker/dealer account access.

● Grew the client base tri-fold by collaborating with senior management and clients, increasing organizational income by over $2 million.

● Developed custom reporting providing executive summary level, senior management level, and client detail analysis to review for product enhancements.

● Successfully trained and mentored new hires to assist in increasing workload. MILITARY EXPERIENCE

United States Army Reserve - Operations NCO

United States Army - Platoon Sergeant

EDUCATION

MBA - Management and Leadership, Ottawa University BA - Management of Information Systems, Ottawa University Data Analyst Certification, Google/Coursera - Capstone Data Visualization with Tableau Specialization, ongoing, UCDavis/Coursera - Visualizations

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