Technical Support Project Management

Mario Moya

* **** ********** *****, ******, Texas 77381

*****.******@*****.*** +1-413-***-****

LinkedIn: https://mx.linkedin.com/in/mariomoya

Objective

As a professional with extensive experience in digital video, information technologies, and technical project management, I am determined to deliver exceptional value to my clients and the organizations I stand for. Committed to continuous learning, I actively refine my skills and expand my knowledge to stay at the forefront of the technology landscape.

Professional Experience

Harmonic – Sr. Field Support Engineer - Americas

June 2010 – February 2024

Responsibilities:

- Field engineering, deployment, technical support

- Pre-sales technical evaluations, post-sales services

- Professional services integration, technical project management, and research coordination

Achievements:

- Deployed key video technologies across the Americas, securing multi-million-dollar projects with major companies such as Cablevision and Megacable.

- Supported numerous high-profile IPTV and OTT streaming projects, including those for Telmex, Claro, and Telefonica Chile.

- Managed integration and system upgrades for various broadcasting networks across Latin America, the USA, and the Caribbean.

- Led technical support for complex deployments like Grupo IMAGEN’s third open TV network, having supported the Encoding, Transcoding for streaming, as well as Project Management and IP connectivity design and setup for the Video encoding infrastructure.

I was part of the tests for launching the first NASA’s UltraHD channel deployed with the Electra XOS encoding platform and the Prostream X Multiplexer.

Alcatel-Lucent – Multimedia Integration Engineer

2000 – 2010

Responsibilities:

- Led IPTV projects, new-generation headend design, and architecture

- Pre-sales technical support and technology evaluation

- Key technical advisor for major telecommunications clients, such as Telmex

Achievements:

- Managed laboratory planning and testing for the Telmex 3Play-Multimedia Network, coordinating design and implementation phases.

- Provided technical leadership on CDMA 450 project and WIMAX wireless technology Lab deployments and won CDMA 450 project’s eligibility VS other vendors contending at Telmex Labs.

- Supported cross-functional teams and clients across Latin America in designing multimedia network solutions.

Ford Motor Company – Technical Support Specialist Coordinator

September 1998 – December 2000

Responsibilities:

- Managed IT infrastructure, satellite communications, and IP networks for Ford’s Mexican Dealership Network.

- Operated the Fordstar Training Center, delivering remote satellite training.

- Supported Hughes Network Systems, Cisco, 3com, and Microsoft technologies for dealership support.

Avantel Telecomunicaciones – Customer Service Executive for Enterprise Services

January 1997 – September 1998

Responsibilities:

- Provided first-line tech and administrative support for corporate clients during night shifts.

- Managed customer escalations, diagnostics, and service communications for interruptions of their fiber optic and PBX communication systems.

- Bilingual communication and consistent training on customer relationship management tools.

Key Areas of Expertise

Digital Video

- Video broadcast systems integration: encoders, transcoders, MUX’s, AD insertion, multi-screen, OTT, NMX Manager, Designer and Editor.

- Digital processing, system architecture, headend design, and video quality adjustments

- OTT and IPTV deployments and support (e.g., Megacable, Telmex, America Movil)

Information Technologies & Networking

- Working with Cisco LAN Switches and Routers, and Microsoft infrastructure for enterprise and Broadcast networks, Wireshark software IP networks analyzer, VMWare, ESXi, Remote Desktop, TeamViewer, Zoom, Google Meet, TS-Reader, VLC, Stream Xpert, DekTec Probes, MTM-400 Tektronix analyzer.

- DSLAMS, LAN Fiber Optics wiring, Structured Cabling installation, VocalTech, Smaller Office PBX units, Satellite networking with Hughes Networks, ATCi Simulsat, ATCi Spectrum Analyzers and V-Sat.

Pre-Sales, Sales, Post-Sales & Negotiation

- Pre-sales: Providing advice to Sales engineers and account managers during technical meetings to push some projects for execution or for customer prospecting

- Sales support and project closing by contributing to millionaire deals by winning technical evaluations contests against other competitors. (e.g. Cablevision Mexico and MEGACABLE)

- Post-sales: technical support, ensuring system functionality and customer satisfaction

Technical Project Management

- Leading deployment teams across Americas for large-scale projects

- Coordinating design, testing, and implementation of multimedia and headend systems

Integration, Field Engineering & Tech Support

- Field engineering expertise across multiple technologies: encoding, multiplexing, OTT, satellite systems, Virtual Encoding solutions (X2S).

- On-site and remote integrations, deployments, and technical support for top-tier customers, including TV Azteca, Cablevision Mexico, Televisa, Disney, FOX, Comcast, Telmex, CNN, ESPN, Claro Mexico, Claro Guatemala, Claro Puerto Rico, Claro Brazil and many more around Latin America, Caribbean, and United States.

Training, Presentations, and Writing

- Customer training for IPTV, OTT, and video encoding technologies

- Technical writing, knowledge transfer, and executive presentations for multinational and international teams

Languages

Bilingual: Fluent in Spanish (Native) and English

Education

Bachelor’s degree in electronic and communications engineering

Universidad Tecnológica de México (UNITEC), 1992 – 1996

Networking Diploma in Design Solutions and Market

Instituto Politécnico Nacional (ESIME Zacatenco) & Universidad del Valle de México, 1997 – 1998

Courses & Ongoing Education

CPR ADE Certificate (January 2024)

Currently Preparing for CCNA Certification (still going on)

Harmonic Inc. and other industry trainings: Transcoding, OTT solutions, video processing,

Harmonic Inc. Training, June 2019 – X2S / XOS Solutions and Integrations

Harmonic Inc. – Thomson. Training, July 2016 - Fuze Servers for Ad Insertion, MosaicViBE VS7000 and Sapphire recording system.

Harmonic Inc. Training, June 2014 - WFS Systems - Transcoding for VOD assets and Workflows.

Harmonic Inc. Training, February 2013 - Promedia Live, Promedia Packager and Origin Servers for OTT solutions.

Miranda – Montreal, Canada, January 2008 – Training - Digital / Analog Video Processing Densité Frames and iControl management system.

Evertz – Toronto, Canada, July 2008 – Product seminar for the new line of digital video processing equipment and SDI Routers.

Harmonic Inc. San José, California, USA, July 2008 – Training - Fine Tuning of video encoding, learning how to put in practice all encoding filters for IP Video.

ATCi - Phoenix, AZ, September 2004 - Training on SIMULSAT implementation and functioning, Satellite Antennas Orientation for RX, Spectrum analyzers TE 900 & TE 1200 operation and ETL Matrix Controller functioning.

Harmonic Inc. Sunnyvale, CA - August 2004 – Training, MV100 Video over IP Encoders (MPEG2 & MPEG4) and Network Management System NMX.

Alcatel-Lucent – Mexico, January 2003 - Training on A7300 DSLAM, ADSL technology.

Alcatel - Ottawa Canada, January 2001 – Training- Operation for Technological Evaluation of the Alcatel ATM Backbone Switch 7670 and the Alcatel ATM Switch-Trunking Gateway 7470

Alcatel-Lucent – Mexico, October 2000 - Training - Operation and Maintenance of Multiplexers 3600, 3630 & 3645 and NMS 5620 (Newbridge).

Hughes Network Systems, Maryland, March 1998 – Training - HN System and HES (Hybrid Earth Station).

Skills

Video Broadcast Systems Integration

Harmonic NMX System

Encoders

Transcoders

MUX's

AD Insertion

Video Quality Adjustment

STB's

Networking

OTT

Satellite Networks

IRD's

Digital Processing

Multi-screen

Systems Architecture & Design

Project Management

Technical Evaluations

Technical Support

Customers Training

Transfer Knowledge

Tech Support

On-Call

VMWare

ESXi

TS-Reader

VLC

Stream Xpert

Wireshark

DekTec Probes

MTM-400

Spectrum Analyzers

Video Calibration

Audio Calibration

VUMeters

Computers (PC, Mac, Laptop)

Microsoft Office

Microsoft Servers

Outlook

Salesforce

Zoom

Teams

Bilingual

Technology Evaluation

Customer Service

Help Desk

Technical Writing

Sales Support,

Self-Starter,

Music Production,

Audio Edition,

Logic Pro, Adobe Audition, GarageBand, Pro-Tools

Negotiations

Team Leadership

Site Surveying,

Bill of Materials

International Deployment

PROFESSIONAL REFERENCES

Alvaro Nogueira (Harmonic Manager)

Manager - Americas Digital Video

Field Services Engineering

Tel. +1-408-***-****

Cel. +1-908-***-****

Email: ******.********@***********.***

John Lysic (Harmonic Vice President)

Sr. VP - Americas Regional Director – Field Services

Cel: +1-443-***-****

Email: ****.*****@***********.***

Guillermo Alarcón (Alcatel-Lucent)

Lead Telecom Specialist

Interamerican Development Bank. Washington D.C.

Tel. +1-202-***-****

Email: *****.********@*****.***

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