Customer Service Incident Response
Resume:
Ashley Segura
Lakewood, CO *****
*******************@***********.***
• Versatile security professional with 25 years of experience in security, traffic control, and customer service. Proven track record in maintaining a safe and secure environment through vigilant monitoring and effective incident response. Skilled in surveillance, information security, and incident response, with a strong commitment to customer service and compliance with industry best practices. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Officer
Metropolitan Protective Services, Inc.-Denver, CO
September 2022 to August 2023
• Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
• Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
• Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
• Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
• Implemented access control measures by verifying identification credentials for individuals entering restricted areas
• Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
• Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
• Assisted in developing emergency response plans and conducting drills to prepare staff for various scenarios
• Collaborated with management to develop security policies that aligned with industry best practices Security Guard
Colorado Protection Service-Denver, CO
June 2018 to May 2022
• Patrolled assigned areas to ensure the safety and security of premises
• Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies
• Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
• Maintained accurate logs of all incidents, accidents, and daily activities
• Collaborated with law enforcement agencies during investigations and provided necessary information or evidence as required
• Implemented access control measures by verifying identification credentials of individuals entering restricted areas
• Responded quickly to medical emergencies by administering first aid and contacting emergency medical services when necessary
• Performed regular checks on fire extinguishers, alarms, and other safety equipment to ensure proper functioning at all times
• Provided excellent customer service by assisting visitors with directions, inquiries, and general assistance as needed
• Participated in ongoing training programs to enhance knowledge of security protocols and procedures
• Escorted employees or visitors when requested for their safety or protection purposes
• Collaborated with team members to develop emergency response plans tailored to specific locations within the premises
• Detected potential security vulnerabilities through routine inspections and recommended appropriate preventive measures
• Successfully prevented XX theft incidents through vigilant monitoring techniques
• Investigated suspicious activities using CCTV footage resulting in the identification and apprehension of multiple suspects
• Developed strong relationships with local law enforcement agencies facilitating quick response times during critical incidents
• Demonstrated exceptional conflict resolution skills while handling difficult situations involving aggressive individuals
• Collaborated with the facilities team to ensure proper functioning of security systems, such as access control and surveillance cameras
Flagger/Traffic Control
Rocky Mountain Flagging-Parker, CO
March 2015 to August 2017
• Directed traffic flow at construction sites to ensure the safety of workers and motorists
• Implemented proper signage and flagging techniques to guide vehicles through work zones
• Maintained clear communication with construction crew members to coordinate traffic control efforts
• Monitored and adjusted traffic patterns as necessary to minimize congestion and maintain efficient flow
• Ensured compliance with all relevant safety regulations and protocols for traffic control operations
• Assisted in the setup and breakdown of work zone areas, including placing cones, signs, and other traffic control devices
• Provided guidance and assistance to drivers who were unfamiliar with detour routes or temporary road closures
• Collaborated with law enforcement officers or emergency responders when needed for accident management or incident response
• Effectively managed high-volume traffic during peak hours while maintaining a safe environment for workers
• Trained new flaggers on proper procedures for directing traffic safely in construction zones
• Implemented innovative strategies for improving efficiency in traffic flow through work zones Education
GED
John F. Kennedy High School - Denver, CO
Skills
• Surveillance (10+ years)
• Incident Response
• Information Security
Certifications and Licenses
Guard Card
Driver's License
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