Business Analyst Project Manager

Kimberly Staton

Certified SAFe ® *.* Program Consultant (SPC), Certified Scrum Master ® (CSM)

PROFESSIONAL SUMMARY

Over 18 years of diversified hands-on experience as a Program Manager, Project Manager, Product Owner, Business Analyst, Test Manager and Process Modeler. Particular expertise in enterprise-level methodologies using Software Development Life Cycle(SDLC) Waterfall and Agile frameworks. Proficiency in leadership, strategic planning, problem solving, identifying, and managing risk, gap analysis, cost benefits, status reporting, team monitoring, schedule and budget management and assuring user testing acceptance goals for government defense systems, Social Security Administration (SSA) disability, Medicare, Medicaid, healthcare, financials, security, warehousing, Client Server, Mainframe and cloud technologies. Personal Qualifications Include:

• Strong leadership abilities to effectively direct teams to execute stakeholder visions for short-term and long-term goals using the best practices of SDLC Waterfall methodologies and Agile frameworks.

• Exceptional professionalism, skilled problem solver and data analyst, respectful relationship builder with inter-personal skills, positive “can do” approach and expert verbal/written communication skills.

• Able to effectively negotiate with vendors, contract negotiations, create business roadmaps that translate customer visions into workable cost-effective business features and technical solutions.

• Senior level expertise with a proven track record of meeting critical deadlines, achieving milestones and deliverable presentations for multi-million-dollar projects in fast-paced environments. PROFESSIONAL EXPERIENCE

Sr. Healthcare Business Analyst, 3/2023 – 8/2024

Motion Recruitment Partners at Blue Cross Blue Shield of North Carolina

• Providing enterprise Senior Business Analyst support at Blue Cross Blue Shield of North Carolina for Facets claims processing, fulfillment, sales, marketing, product launches, IVR, HEDIS, clinical systems, EDI transactions, enrollment/billing, eligibility, CMS and Workday HCM.

• Utilizing industry standard SDLC best practices and analysis techniques to triage, decompose and prioritize requirements and test cases, creating business cases, user stories, Business Rules documentation, problem solving, approval of test plans, performing IV&V, UAT, defect triage, traceability reporting, designing, strategy updates and QA testing to reach quality standards.

• Collaborating with business SMEs and cross-functional stakeholders to define, develop and communicate scope, facilitating requirements sessions, deep-dive analysis sessions, backlog reviews, root cause analysis, impact analysis, member experience, data analysis, persona creation using system technologies: ALM, Jira, SharePoint, Confluence, Vision, MS Project, Workday and Planview. Technical Business Analyst, 11/2022 – 1/2023

Launch Consulting Group at Centene Healthcare

• Collaborated with client business analysts at Centene Healthcare to collect business information to translate into technical requirements for test automation, pipeline builds and Kubernetes container management projects.

• Identified opportunities to upgrade, simplify, and/or reuse existing automated testing tools such as Smartsheets, Talend, Selenium, Postman, Tosca, Claim Copy Tool, Golden DB Util and Informatica.

• Supported business leadership, product managers, product owners, and engineering teams by delivering new functionalities and creating Business Process Models, Visio and PowerPoint presentations.

• Assisted subject matter experts in identifying data flow across the client organization, capturing any technical challenges and tracking findings in Azure Dev/Ops. Kimberly Staton 2

Sr. Business Analyst, 12/2021 – 11/2022

Stefanini Group at Price Waterhouse Cooper

• Provided consultant oversight as a Sr. Business Analyst to Price Waterhouse Cooper (PwC) client by assisting Product Managers, Product Owners and agile scrum teams with creating Roadmaps, Epics, Features, and participating in all scrum ceremonies within Workday HCM, B2B and Finance projects.

• Created personas, user stories, acceptance test criteria, validated and tested results, performed data analysis, data mining/traceability, created SQL scripts, reporting using Smartsheets, APIs, Azure Dev/Ops, Power BI and Google technologies.

• Created SQL Server and Python queries for UAT, DEV, Stage and Prod environments for Data Governance, CI/CD, Data Warehouse and Workday HCM projects.

• Coordinated with Agile Team and business team to establish dependencies and to mitigate risks for backlog items using Aha, Power BI, Workday HCM and AWS Cloud technology. Sr. Project Manager, 12/2019 – 12/2021

eSolutions Direct, Inc.

• Provided consultant leadership as a Senior Project Manager, Product Owner and Software Developer by leading multiple remote client applications, including Apex Systems, AAA and Prosthetic Appliances.

• Responsible for driving day-to-day PMO activities that included project schedule planning, budgeting, resource planning, scope management, earned value assessments, dependency management, risk management, creating dashboards, user stories, acceptance criteria, Roadmaps, Epics, Feature development, mitigating risks, supervising teams and setting priorities within the Agile team.

• Collaborated closely with Stakeholders to deliver quality products and applications using Oracle HCM, Azure Dev/Ops, Smartsheets, MS Office Suite and AWS Cloud technology. Sr. Project Manager /Product Owner, 9/2011 – 11/2019 eSolutions Direct at CareFirst Blue Cross Blue Shield of MD

• Provided Project Management, Business Analyst and Product Owner leadership at CareFirst Blue Cross Blue Shield of MD for Facets, NASCO claims processing systems, EDI, eligibility, enrollment/billing, Medicare ICD-10, Workday eporting and finance project teams.

• Facilitated large meetings with multi-diverse teams that included stakeholders, senior leadership, and technical teams to gather requirements, project planning, scheduling, budget adjustments and forecasting.

• Created Business Process Designs, Scope Agreements, Conceptual Designs, Functional/Non-Functional requirements for Project Requirements Documents, creating Requirements Management Plans, SOWs, RFPs, Features, User Stories, As-Is/To-Be Process Diagrams, Requirements Traceability Matrices, Project Plans and contributing to user acceptance testing within the PMO and the Requirements CoE.

• Provided UAT and Data Analysis using ALM, Visio, SharePoint, MS Excel and SQL Server. Program Manager, 10/2010 – 9/2011

HHS Center for Medicare and Medicaid Services

• Oversaw Medicare Affordable Care Act program within the Office of Information Services and the Division of Program Management with an annual $82 million budget and seventeen project teams.

• Facilitated large conference meetings that included stakeholders, technical staff, and senior executive management stakeholders for large-scale systems, troubleshooting issues and assessing risks, establishing, and managing milestones and deliverables, creating security standards, and establishing action plans.

• Prepared weekly Program Status Reports, Visio Diagrams, Program Dashboards and Program Start-Up Reviews for presentation to the PMO and the Technical Review Board (TRB) using MS Office Suite. Kimberly Staton 3

Sr. Project Manager, 6/2001 – 10/2010

Lockheed Martin

• Performed Project Management and technical leadership and supervision for multiple software development, analyst, and testing teams for the Social Security Administration.

• Created High Level Business Designs, Project Plans, Cost Analysis, Project Schedules, Project Status Dashboards, Earned Value Analysis, Risk Mitigation and Closeout Reporting for software applications for the Social Security Administration (SSA) customer for CMMI3 delivery.

• Facilitated large client meetings for requirements gathering, code walk-throughs and User Acceptance reviews, project status meeting, budget reviews and process improvement sessions.

• Technical support included developing software applications written in Java, JavaScript, ASP, C/C++, ColdFusion, and VBScript. Configuration management support, COBOL, CICS, DB2, JCL, VSAM, Requisite Pro, MKS Integrity Client, 508 Compliance testing using JAWS and MAGIC software.

• Performed emergency troubleshooting for the Steelcase Inc. “Inventory Purchasing” application written Centura Team Developer (CTD) 2000.

• Performed business analysis for “Central Booking” applications to support multiple large legacy applications for the Maryland Department of Public Safety.

• Performed project design, end-user consultations and software development using CTD 2000 and Java applications for financial systems for multiple power delivery systems at Baltimore Gas & Electric.

• Performed analysis, Java Script software development and testing for the Social Security Administration's Debt Management System (DMS) and the Unverified Prisoner SSN (UPS) System.

• Performed analysis, programming, and testing for 401K Income Deferral systems in Oracle Forms for T. Rowe Price Inc., Child Support Enforcement, the Federal Parent Locator System (FPLS), Corporate Marketing and Finance Departments for the Baltimore Gas & Electric Company. Wealth Management Coach, 09/2004 – present

Primerica Financial Services

• Health/Life Insurance Licenses - State of FL, GA, NC, and MD

• Securities Exchange Commission (SEC) S6 & S63 Licenses –State of FL, GA, PA, MD and TX TECHNICAL SUMMARY

• Development tools: JavaScript, Python, .Net, C/C++, Web Design, APIs, ASP, VB, VBScript, GuptaSQL/Centura 2000, COBOL, CICS, JCL, TSO, Endeavor, Xpeditor, MKS Source Integrity.

• Analyst and PM tools: MS Office 365 Suite, Azure Dev/Ops, Visio, Smartsheets, Confluence, Kanban, Jira, SharePoint, Google Technologies/Adobe Analytics, Blueprint, Zoom, MS Teams.

• Data/Tools: DB2, SQL Server, Oracle HCM, Informatica, Talend, Claim Copy Tool, Power BI.

• Other tools: SAFe 6.0, AWS, Workday HCM, Salesforce, ServiceNow, Postman, Selenium, Tosca. EDUCATION/TRAINING

• Bachelor of Science - Computer Science - University of Maryland Baltimore County

• Certified SAFe 5.0 Program Consultant (SPC), Certified SAFe Agilist (SA)

• Certified Scrum Master (CSM)

• PMP Training - PMI Institute

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