Data Entry Customer Service

Cherry Graham

Buna, Texas *****

(***) *** – ****

******.*****@*****.***

Summary

Detail – oriented data entry professional with 15+ years of experience in performing heavy data entry tasks ensuring important levels of accuracy and efficiency. Exceptional organizational skills leveraged in prioritizing and performing general office administration tasks to streamline business operations and achieve deadlines. Dedicated to enhancing customer experiences and relationships through quality and attentive service delivery.

Education

Silsbee High School

VOE Silsbee, TX

•Graduated 4.0 GPA 05/1984

Experience

TTEC - TxDOT

Image Review Clerk

Key license plate and state in computer

Met the goal of 400 an hour

Attention to detail

ResultsCX

Results Associate

Fort Lauderdale, FL 10/2023 - Present

•Deliver quality customer service by addressing queries and providing information on benefits ensuing high customer satisfaction

•Provided exceptional customer service to insurance holder members, families, and health care professionals scheduling appointments.

•Collaborated with healthcare providers and staff to verify insurance verification and ensuring a positive experience Maintained confidentiality and adhered to regulatory requirements including HIPPA regulations in handling patient information

Conduent

Customer Service Representative

Lexington, KY 12/2022 -08/2023

•Maintain database by entering and updating client information ensuring accurate and error – free data

•Applied for SNAP Medicaid and Medicare for clients

•Handled customer inquiries answered questions and resolved problems in a timely manner

Seeing Angels Two by Two – Arise Platform

Agero Roadside Service for Military 10/2021 - 12/ 2022

Customer Service Representative

•Heavy inbound calls created service for members who were stranded (flat tire fuel delivery tow etc.)

•Outbound calls to providers to make appointments for service

•Processed credit card payments and issues refunds

•Followed up with members to maintain their safety

Seeing Angels Two by Two – Arise Platform

Cinch 05/2016 -10/2021

Customer Service Representative

• Heavy inbound calls created service for members who needed their appliances and air condition unit seen about. (HVAC broke down not making ice leaking etc.,)

•Outbound calls to providers to make appointments for services

•Handles customer inquiries resolved problems in a timely manner

Paparazzi Accessories

Owner Operator

•Ordered stock

•Kept up with inventory generated and achieved monthly sales goals

•Went live on social media

•Issued invoices took payment and issued refunds

•(This was a hobby my sister and I did together. The company did not pay me)

William R Gieseke, CPA

Administrative Assistant

•Greeted clients

•General office duties (answering phone printer filing faxing ordered supplies etc.)

•Accounts Receivable

•Entered data for accountants

Fuller Oil Company.

Inventory Clerk

•Heavy data entry for 11 convenient stores (gas grocery cigarettes etc.)

•Balance weekly reports for overages and shortages

•Monthly reports

Skills

Customer service data entry database management general office administrative accounts receivable processing credit and debit cards research multitasking different programs Medicare Medicaid HIPPA regulations

Technical Skills

CRM AVAYA CITRIX WORKER PORTAL SQUARE SOFTWARE QUICKBOOKS VPN OMNI SCRIPTOR REMOTE DESKTOP KNOWLEDGE BASE CENTRAL POINT

Contact this candidate