Office Services Business Operations
Resume:
Name: Nordina binte Sahlan
Address: Blk 296B Choa Chu Kang Avenue 2 #11-36 Singapore 682296
Mobile: 96871168
Email: **********@*****.***
Professional Summary
Professional with 12 years of experience in office management and administrative support in global MNCs
Proficient in resolving office challenges through innovative solutions and process improvements proven to increase efficiency and customer satisfaction
Working Experiences
Linklaters Singapore Pte Ltd
Sept 2024 to Current
Manager, Office Services
Lead Operations team of 7, oversee business operations in the Singapore office, ensuring compliance with firm standards and local statutory requirements.
Office Administration:
oEnsure smooth and efficient delivery of all Operations functions.
oLine management for Operations staff.
oManage supplier and third-party relationships, including commercial negotiations.
oOversee international Operations’ and Environmental obligations, ensuring compliance with global and regional standards.
oProvide management reports and manage ad hoc projects and office events.
Facility Management:
oLiaise with the building’s landlord and management office.
oManage office and business insurances and relocations.
oOversee acquisition and maintenance of office furniture, fixtures, and equipment.
oManage office space planning.
Compliance and Risk Management:
oDevelop and review local office policies to ensure regulatory compliance.
oManage health & safety, security, and office emergency procedures.
oImplement the business continuity plan.
oOversee lawyer registration with the Ministry of Law and Practising Certificate renewals.
oAssist with regulatory reporting.
Bain & Company SE Asia Inc
May 2020 to August 2024
Manager, Office Services
Lead Office Services team and business operations, including officewide events, the office experience and safety trainings & affiliation. Manage all office services request, the facilities, and the office services associate/receptionist.
Managing of service contract, streamlining vendor listings and standardizing ordering procedures.
Vendor management – Achieve cost saving of 40% on corporate printing
General Office Services and Management:
oMaintains office services, including budgeting, planning, and execution
oOffice wide events
oOperates within and tracks spending for facility-related budgets
oDrive cost reduction initiatives as needed
oPartnership for any office redesign or relocation efforts with the Global Real Estate group, HR Business Partner, Office Head and HR
oDay-to-day, make high level decisions about where new hires will sit: make tradeoffs: communicate directly with department leaders and employees as needed
Office Service Operations:
oManage vendor relationships and liaises with property management to ensure the optimal functioning of building systems including mechanical, fire/life safety, elevators, etc.
oPropose develop and coordinate administrative policies, procedures and reports
oEnsure building and services-related contracts, compliance and invoicing accuracy
oAssist on real-estate lease and/or sub-lease reporting, due diligence and task execution
oWork with the business and improvement teams to collect and act on needs and initiatives
oMonitor and keep current with developing regional and global policies, issues, and opportunities
oKnowledgeable of building procedures and policies and independently resolves issues to ensure all events run to Bain standard
oCoordinates access control system which includes supporting established processes for new/replacement IDs, maintaining system for accuracy, communicating updates to building property management
oWork on special maintenance, process improvement projects, and other duties as assigned
Manage the Office Services Team:
oSupervise office services/receptionist in by providing employee training, professional development and performance management
oWork to continuously improve Office Services effectiveness and efficiency
Richemont Luxury (Singapore) Pte Ltd
October 2017 to Mar 2020
Office Manager
Head of General Services Department, supervise 3 administrative staffs, responsible for managing office and facilities management for Main Office, CS Office, Logistics and 25 boutiques
Saving 5% on annual expenditures by managing service contract, streamlining vendor listings and standardizing ordering procedures.
Space optimization and re-modification work and achieve an increase of 20 workstations
Super user for Concur Travel system – Main POC and new joiner trainer
Implement General Service Portal – self-service platform for South Asia to submit and track service requests
General Office Management and Maintenance:
oEnsure effective procurement and maintenance of office supplies and office services, review & negotiate service contracts & licenses with vendors/authorities where necessary & with appropriate cost control against budgeted costs
oManagement of travel agency with regular review of its administration workflow & processes
oOversee the management of Corporate Credit Card for the company
oEnsure communication & service levels, administration policies and operation workflow & process at office reception & general office are up to expectations, and handling of ad-hoc requests for repair & maintenance services or procurement
oAdministrator to the various office systems, office equipment, telephone system and document archive management
oTakes charge of space management, office renovation and expansion
Health & Safety Administration:
oEnsures that there are no physical security lapses in the premises by promptly updating access rights of employees and/or visitors
oReview & monitor health & safety measures within office premises are adequately complied with Group guidelines
oEnsures compliance to fire safety regulations in the premise by keeping fire extinguishers current, and ensuring office premise is free of obstructions, etc.
Document Control:
oRegular follow-up & review of ongoing contracts for equipment and services with accurate & timely updates
oEnsure all necessary licenses are in placed with government authorities
HR:
oEnsure on/off-boarding process is being managed
oConducting new joiner induction on office management and Concur Travel & Expense
oManaging office events (e.g. dinner & dance, Chinese New Year lunch/dinner, Christmas dinner)
Finance:
oResponsible for the validation and approval of SAP activities (PO, Invoices and Vendor Creation)
oManaging and monitoring of general services Capex and Opex expense budget
Reasons for leaving: Job stability
Allianz Managed Operations & Services SE Singapore Branch
October 2014 to October 2017
Office Manager
Supervise 1 administrative staff, was responsible for end to end office management support for 120 person office.
Mobility phone solution: Achieve an average saving of $5000 monthly on new network provider and phone plan
Coordinate and steering PM on major office renovation and ensuring timeline, budget and fit-out is align as per objective
Office and Facilities Management:
oOrganize office operations and procedures
oEnsure housing rules (Eg. Clean Desk Policy) are kept, office tidiness, cleanliness, maintain the condition of the office and arrange for necessary repairs / cleanings
oUpdating and maintaining records of office equipment inventory list and contact list
oMaintain office procurements (stationery, pantry and office equipment)
oPlan and implement office systems, office layout etc.
oLiaise with other agencies, organizations & vendors and AMOS facility team
Events Management:
oOrganizing in-house conferences, workshops, executive meetings, team events etc.
oRequesting of proposals, quotations, site visits for possible venues and logistics eg hotels, meeting materials, caterings, video conference testing and set-up
Finance:
oHandling and verifying invoices for travel, mobile, stationary, AMOS billing and etc.
oExpenses submission and mobile reimbursement claim
oPreparing of reports (mobile, printing and travel cost)
HR:
oArranging the necessities for new joiners
oPreparing and clearing workstations
oLiaise with leavers to return company belongings
oApplying for building access and issuing of access pass for new employees/guests
oRequesting of artwork for business cards
oIT to support on login information, phone and computer set-up and email creation
oApplying and issuance of mobile phone application
Secretarial Support:
oSupport COO and CEO team
oTravel management for team heads
oMeeting and calendar management
Ad-hoc projects (Eg. Mobility solution, Office expansion plan, Office move, BCM)
Reasons for leaving: Exploring new opportunities
ETH Singapore SEC LTD
February 2013 to September 2014
Secretary
Served as a Secretary to two Directors, support management team on administrative work, managing office management and events. Established efficient workflow processes, monitor daily productivity and implement modifications.
Reasons for leaving: Ready to take up new challenges
VAS InterActive Pte Ltd
January 2013 to March 2013
Weekend Customer Service Officer
Managing high call volumes on enquiries and feedback in product and services. Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service. Support Customer Service Manager in providing soft skills training to new joiners.
Reasons for leaving: Temporary part time position
Bain and Company Inc
February 2011 to February 2012
Receptionist cum EA Assistant
Managing of reception and meeting rooms. Managed office inventories. Provide support on office move and backing-up EA during their absences.
Reasons for leaving: Contract ends
The Chevrons Club
January 2009 to December 2009
Member Relation Officer
Managing of club reception on enquiries and feedbacks. Handling of payment for chalet and other members related purchases. Updating of chalet booking reservations, compiling feedbacks and generating chalet occupancy /sales report
Reasons for leaving: Due to delicate pregnancy
V-Tech Computers Pte Ltd
December 2004 to October 2006
Team Lead – Customer Service Officer
Leading a team of 7 Customer Service Coordinators to manage HP service centre line on enquiries, feedback and complaints.
Reasons for leaving: Vendor contract ends
Education
Wizlearn – Professional Diploma in Leadership and People Management 2021
Kaplan Singapore – Diploma in Property Management 2018
SSTC - LCCI Double Diploma in Business Administration and Private Secretary 2014
Pioneer Secondary School – Secondary 2 1996
Certificates
BCG Rise – Project Management and Digital Transformation 2024
NDN Academy – Certificate in Digital Transformation 2019
Timeo Performance – Six Sigma Training 2018
Aikaizen – Certificate in Basic Project Management 2016
STTS – Certificate in Personal Effectiveness at Work 2016
Centre of Employability Skills - WSQ WPLN 2009
ERC – Certificate in Sales Marketing and Finance Accounting 2004
Technical Skills
Microsoft Office
Concur Expense and Travel
Coupa
Salesforce
Ariba
Workday
SAP
Mac OS
Readsoft
Availability
1 month notice
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