Scrum Master Supply Chain

Muhammad Omer Ahmed

************@*****.***

Cell: (312) 478 – 0665

www.linkedin.com/in/muhammad-omer-ahmed-51280016a

PROFESSIONAL SUMMARY

Approx. 12 years of collective professional experience spanning over various industries, which include Healthcare, Telecom, Supply Chain and Services for transformation, adoption, and delivery adhering to Lean Agile practices.

oWorked as an Advanced Certified Scrum Master and later coupled as an Agile Coach with proven track record of working with resources, irrespective of their demographics or prior Agile experience, to build high performing, self-organized teams to enable successful deliverance on complex business solutions

oStrategize teams to meet their delivery goals by removing impediments and propagating a lean Agile mindset by building trust within the team through strong communication, coordination, and cooperation

oManaged teams to progressively achieve their highest efficiency through gradual velocity build up

oCoach teams to understand, adapt, and use appropriate Agile frameworks, best tailored to their needs

oThrough excellent communication skills, enabled teams to embrace SAFe Core Values and Principles

oGuide the teams for transitioning and efficient use of the Agile methodology throughout the entire SDLC

oWorked closely with Product Owner and Development team to create a prioritized backlog of issues in the form of Features, Bugs, and Tech-Debts, all organized within the company’s chosen ALM tool

oFacilitate regular Agile Ceremonies which include Daily Standup, Sprint Planning, Backlog Refinement and Story-sizing/Estimation session (Grooming), Sprint Review, and Retrospective session

oWorking across different ARTs (Agile Release Trains) to facilitate PI-Planning, Release Management, system and feature demos, and Inspect & Adapt sessions at the end of each planned increment

oMaximized productivity by keeping team motivated using best DevOps practices throughout the CDP (continuous delivery pipeline)

SKILLS

Certification: Advance Certified Scrum Master (Scrum Alliance), Certified Teradata SQL Master

Project Mgmt tools: JIRA, CA Agile Central (aka Rally), Confluence, MS TFS, SharePoint, Trello, ADO

Hard Skills: Agile Frameworks (SAFe, Scrum, Kanban, XP), SDLC, Waterfall to Agile Migration

Soft-skills: Requirement Gathering, Process Improvement, Motivational speaker, Change Mgmt, Leadership & Team Building, Project Mgmt, DevOps practices

Languages: HTML, CSS, and SQL

Others: MS-Office (Excel, Word, PowerPoint, Project, Visio, Outlook)

PROFESSIONAL EXPERIENCE

Quest Diagnostics Inc. – New York (Remote) (Mar 2022 and ongoing)

Sr. Scrum Master / Agile Coach

As a multinational leader in healthcare, bioinformatics, & genomic research, Quest caters to its clientele the world over.

As a Sr.Scrum Master, took on several teams across different ARTS on cost saving and high-revenue generating projects including Genomic Sequence and Clinical Trial data repositories for research opportunities, creation of QRR and HIPAA opt-in & opt-out consent registries, Health Plan Analytics Dashboards, and more.

Developed teams understanding of Agile principles and framework, best tailored to their needs

Implement metric dashboards & reports for leadership, manage team budgets, forecasting, and roadmap planning

Provide training and create/manage content material pertaining to Agile Center of Excellence at Quest

Bridge the gap between business and development teams through continuous transparency and foster an environment of relentless improvement through inspect and adapt sessions, across the program increments.

Work closely with Agile teams, based on best DevOps practices to build and release valued solutions within time and budget. Last two projects were delivered under budget and ahead of committed time (23% saving)

Facilitate all Agile team meetings, PI-Planning, and assure removal of impediments and blocked issues

Remove dependencies (internal/external) and manage Releases across different Agile Release Trains.

T-Mobile – HQ in Bellevue, WA (Sept 2018 and Feb 2022)

Sr. Scrum Master / Agile Coach

As a Scrum Master at T-Mobile, I have had the pleasure of coaching on several projects, working with geographically dispersed teams to help deliver complex solutions across different enterprise domains i.e.

TFB (T-Mobile for Business)

oDigital Finance Services (xECM)

oEnterprise Solutions Delivery (ESD)

At TFB, worked in a fast-paced environment for development and enhancement of components throughout T-Mobile’s dynamic website, working with multiple stakeholders including web-authors and third party vendors

Worked with Scrum team in T-Mobile’s Digital Financial Services (DFS) division for development of APPs, APIs and Microservices. Major projects include data transformation and migration, enhancement to data security, and test automation to enable high performance development & validation across xECM domain

Managed cross-functional teams across iterations to deliver on Sprint goals at 100% success rate, while aligning the teams on Agile best practices (transparency, inspection, and adaptation)

Facilitate all Agile meetings i.e. Daily Stand-up, Backlog Refinement, Sprint Planning, Review, and Retrospectives

Coached the Product Owner/SA/BA in both JIRA and RALLY to maintain a healthy Product Backlog with user-focused, scope confined stories built around the agile guidelines of "INVEST"

Strategize with enterprise-level leadership to forge future roadmaps for upcoming initiatives/programs

Removed impediments on a daily basis and helped gather business justification (ROI) for budget approvals

Use JIRA and CA Agile Central (aka Rally) to track incremental progress throughout the Software Development Cycle, create NFRs checklist to help prioritize tech-debts, and create Agile metric dashboards

ARVATO Bertelsmann – Redmond, WA (Aug 2017 till Jul 2018)

Sr. Scrum Master

At Arvato Digital (a key logistic and distribution partner of Microsoft), worked as a servant leader with several teams to deliver high value/high impact solutions across their US-based distribution network

Coached and facilitated re-occurring Agile Ceremonies (i.e. Daily Standup, Backlog Refinement, Sprint Planning, Sprint Review, and Retro) to build self-managed, high-performance lean teams

Built key KPIs metric for leadership, highlighting deliverance on iteration goals, continuous improvement, and ROI

Managed the development team fulfill their sprint goals by building lean mindset, removing impediments and protected them from distraction and interruptions, so as to maximize team output

Using soft skills (listen, negotiate, and arbitrate disputes) managed stakeholder expectations to team’s velocity

Create and fostered a friendly and safe environment within the team where creative solutions can emerge

Collaborate with Product Owner and Dev. leads to establish healthy Product backlog of prioritized items

Work closely with Product Owner and Dev lead during Sprint Review to assure all stories completed under the iteration meet the Definition of Done and helped team identify opportunities for improvement during Retro sessions

Created Non-Functional Requirement document to be used by dev team to help standardize quality of deliverables

Microsoft Corp. – Redmond, WA (Nov 2014 till Aug 2017)

Scrum Master / Project Manager

Created implementation strategy to streamline Agile practices & principles throughout the org.

As a Scrum Master at Microsoft, been a part of two large scale localization projects (tailored for the region) and several business enhancement and standardization projects across their worldwide distributed supply chain

Worked across several teams to create an automated monitoring system to proactively detect and alarm against operational shortfalls using machine learning. Completed the project on time and 20% under budget.

Mentor Product Owners for setup and maintenance of a Product Backlog, looking several iterations ahead in preparation for upcoming PI Planning

Facilitated Sprint Retrospective Meetings with strong follow-up on the action items for continuous improvement

Coach Product Owners/BAs on effective creation and tracking of high-value Epics, Features, Stories, Bug, and Tech Debt in JIRA and uploaded supporting documents on Confluence.

Streamlined a process for dev team to identify and accept any upfront risks & dependencies prior to committing on work items for any specific Iteration or Program Increment

Teradata – OH, USA (Jan 2011 till Oct 2014)

Professional Services (PS) Consultant

Worked on a project for setting up a new Data Warehouse coupled with BI reports, which encompassed working on data modeling, data cleansing, and ETL processes for data migration

Participated in gathering user requirements and develop functional & non-functional requirements specs

Involved in setting up test specifications, test cases and test manuals for the applications

Developed a deep understanding of existing business processes to identify new business opportunities

Documented user stories and modelled use case diagrams using MS Visio

Worked with the QA team for designing Test Plan and Test Cases to enable desired automations

Used ETL methodology and complex SQL queries to retrieval and test integrity of the data

EDUCATION

MBA – International Mgmt. - - - Royal Holloway University, UK (2008)

Bachelor’s in computer science - - - Western Michigan University, USA (2005)

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