Ralph S. Messenger
Security Clearance
*****.*********@*****.*** Orlando, FL H: 407-***-****
Technical Writer/ Quality Assurance Technician/ Test Engineer/ Electronic Tolling Specialist
I am a collaborative and detail-oriented Technical Writer with over 9 years of experience in creating high-quality hardware/software documentation, including test procedures, user guides, and manuals. I have successfully documented complex systems and processes, specializing in naval training software simulation and military curriculum testing, including both live and virtual gaming simulation models.
Additionally, I am a seasoned Test Engineer with 20+ years of experience in the transportation industry, where I have held various roles, including installation technician, technical supervisor, device specialist, equipment fabricator, quality assurance assessor, and subject-matter expert in the electronic tolling and collections environment. My expertise includes leading cross-functional teams and ensuring the accuracy, quality, and reliability of complex systems and technologies.
Skills
Experienced in the use of bug tracking and reporting software (JIRA)
Adept in Multiple Windows and Linux platforms
Practiced in both the Unreal engine, Storyboard applications, and other tools related to online learning and game testing.
Microsoft (Word, Excel, PowerPoint, Visio)
Composed and edited learning management materials for technical publications focused on installation, operation, and maintenance procedures for naval training software and hardware, as well as with electronic tolling systems along the eastern seaboard.
Quality assurance website testing
Climatic and Dynamic environmental testing compliant with MIL-STD-810 and MIL-STD-167-1
Proficiency in the operation of power and termination tools
Completed A+, N+, MCSA, and CCNA training
Proven networking and electrical skills
Experience with deployment and commercialization of technical solutions
Provide after sales support as member of technical and engineering team
Provide system support for toll lane installations and back office installations
Knowledge of and experience in the use and application of various test equipment and termination instruments including RFID programmer/readers, environmental testing devices, electrical/data measuring tools, and handheld power/manual tools
Ability to troubleshoot issues or problems using conventional and unconventional methods
Excellent troubleshooting, analytic, interpersonal, and communication skills
Experience managing teaming partners and subcontractors
Flexibility in attempting alternate solutions to resolve issues, and seamlessly adjusting to a dynamic, changing environment
Extensive knowledge in the configuration, installation, and maintenance of electronic toll devices and collection systems including toll lane technology and related back office systems
ISO9001 completed training
Experience
Quality Assurance Technician II/ Technical Writer June 2019 – October 2024
Cubic Defense Orlando, FL
Responsibilities
Authored and performed 100+ test procedures based on virtual training designed for realistic Naval Combat Systems and Maintenance Deck Operations for all ship’s company on Littoral Combat Ships (LCS5 and LCS6).
Created and tested procedures used in the Ready, Relevant Learning (RRL) of the SAILOR 2025 project for enlisted leader development courses.
Co-authored a complete procedural manual containing detailed instruction for application testing of the virtual training software and equipment.
Train lower level technical writers in the creation and performance of test procedures
Train lower level technical writers in the use of various Learning Management software (LMS) such as Gyrus and Moodle.
Equip and prove functionality of physical haptic devices designed to function parallel to the training applications.
Utilize JIRA management tool to track and report (bug) software/hardware related issues identified throughout the QA testing process.
QA testing for usability, functionality, and regression issues for the Trafficware website.
QA testing for commercial air virtual training LMS on IOS and Android platforms.
Quality Analyst/ Technical Writer/ Test Engineer February 2017 – May 2019
Conduent (formerly Xerox) Ocoee, FL/ Germantown, MD/ Philadelphia, PA
Responsibilities
Authored/ Co-authored 15+ product installation, maintenance, and training guides on Subway, Regional Rail, Trolley, and Bus toll collection devices for the Southeastern Pennsylvania Transit Authority (SEPTA).
Contributed to the development and performance testing of operation manuals and procedural documents to deliver effective training for both Raytheon and Florida Turnpike Enterprises field technicians.
Performed detailed quality testing and analysis of the Sunpass web-based testing platform for the Florida Centralized Customer Service System.
Created and performed Mil-Std environmental testing procedures for a range of electronic tolling devices in New Jersey, Maryland, and Virginia.
Provided support as a subject-matter expert (SME) on client deliverables (CDRL’s) and in customer data management (CDM) settings.
Edit content and regularly update standard operating procedures (SOPs) to provide a centralized repository for client
Installed Point of Sale devices at Sunpass walk-in-centers throughout Florida.
Performed GPS testing of Bus fare collection system for the Central Florida Regional Transportation Authority (LYNX)
Test Engineer April 2010 – February 2017
Xerox Germantown, MD
Responsibilities
Procure, manufacture, install, and maintain ETC (Electronic Toll Collection) equipment for Florida Turnpike Enterprises and SEPTA (South Eastern Pennsylvania Transit Authority).
Author and Perform IAT (installation acceptance testing), PAT (production acceptance testing), and EVT (environmental testing) test procedures on ETC devices including ticket distribution, automatic coin, and point of sales machines along with media information displays, patron fare displays, and manual lane terminals.
Co-developed bench test simulators and portable training units for client training purposes.
Edited cabling and electrical schematics to better serve client needs.
Install and maintain Dell PowerEdge R200/230 servers for backend support of ETC collection services and image collection.
Install indoor/outdoor security surveillance systems including fixed dome, PTZ, and panoramic cameras.
Provided remote hardware and software support for installation and maintenance technicians 24/7.
Supervisor/ Lead Installation Technician August 1999 –April 2010
Transcore, LP Orlando, FL
Responsibilities
Install indoor/outdoor security surveillance systems including fixed dome, PTZ, and panoramic cameras
Installation and maintenance of integrated ETC equipment for OOCEA traffic lanes
Installed and terminated Multimode SC and ST Fiber optic cabling and connections along with serial, network, 110 block, and RFID coaxial cabling.
Installed the EPASS/ SUNPASS collection system in Orlando and Fort Myers for OOCEA and FDOT.
Installed Vehicle Enforcement Systems (VES) cameras and controllers in Orlando and Fort Lauderdale for OOCEA and FDOT.
Installed DATIM's and EZPASS for ODOT (Ohio Department of Transportation) for all tolling facilities along the Ohio Turnpike.
Education
Studies in Information Systems Technology Studies (Specialization in Cyber Security)
Seminole State College
2017-2019
Studies in Technical Management with specialty in Computer Information Systems
Devry University
2013-2014
A.S in Information Systems Administration
Graduated Cum Laude
ITT Technical Institute
2009 to 2012
Liberal Arts Studies
Valencia Community College
1994-1996
Certification in Medical/Clinical Assistant
Career Training Institute
1990-1991
Certifications/ Organizations
IT Client Specialist Certification
National Society of Professional Engineers
National Technical Honor Society
References
References and recommendation letters are available upon request.