Customer Care Project Manager

Charles D. Smith

423-***-****•*****.*******.**@*****.***•1152 Magnolia Street, Apt.C, Lafayette,GA 30728

SUMMARY OF QUALIFICATIONS

• Self-motivated and strong work ethic with the ability to see projects through successfully.

• Outstanding leadership qualities displayed by task delegation and accountability.

• Excellent communication skills and positive attitude providing for a pleasant and profitable company culture.

• Identify potential bottlenecks in production and ability to make accurate adjustments quickly.

EDUCATION

Kennesaw State University, Coles College of Business Kennesaw, GA

Bachelor of Business Administration - Management May 2008

International Electrical Contractors, Georgia Chapter (IEC) Atlanta, GA

NEC Comprehensive Code June, 2016

Georgia License Exam Prep Class June, 2016

EXPERIENCE

FIS/EIS Atlanta, GA

Project Manager and Lead Technician August 2017-April 2018

• Managed lighting retro-fit (LED) projects in large sawmill (industrial) facilities while in operation (1,000+ fixtures)

• Managed lighting retro-fit (LED) projects in functioning hospital and executive buildings (5,000+ light fixtures).

• Organized materials and equipment for projects

• Coordinated and planned installation with facility management around production schedules to maximize efficiency, minimize downtime, and to ensure safety of crew.

SKC Inc. Covington, GA

Logistics Coordinator August 2015-May 10, 2016

• Used and closely monitored inventory management system (SAP) to maintain lean conditions in warehouse and distribution environment.

• Coordinated inbound and outbound product distribution for multi-million-dollar PET film manufacturing facility.

• Responsible for a team of 5 forklift operators to load and unload LTL and truckloads in a timely manner.

• Ensured safe, yet efficient loading patterns and practices for outbound truckloads so product arrived at destination secure and free of damage.

Quality Assurance Technician October 2014-August 2015

• Identified quality issues in PET (plastic) film and performed Root Cause Analysis.

• Provided support to the quality assurance engineers and manager to meet customer development, troubleshooting, monitoring, and follow-up requirements.

• Provided product inspections for customer assurance questions and provided feedback to team.

• Coordinated and interfaced communication within various levels of international, corporate organization.

Assistant Line Operator August 2013-October 2014

• Set up, operated, monitored and made adjustments to PET (plastic) film production line.

• Monitored and interpreted data from process/trend analysis software in order to make real time decisions.

• Communicated and coordinated with various departments to ensure quality product to customer.

• Complied with Six Sigma standards and implemented 5s production safety and efficiency practices.

Peachtree Communities Metro Atlanta, GA

Finish/Punch-out Manager June, 2011- April 2012

• Ensured on time closings by managing final stage trade work in new home construction sites.

• Worked with builders, contractors, and inspectors to ensure compliance with state and local codes.

• Provide Quality Control to silt management and new landscaping in new residential developments

• Responsible for 24 communities in 10 different cities requiring excellent planning and ability to adapt when necessary

Georgia Sign and Lighting Maintenance Conyers, GA

Foreman/Electrical Journeyman April 1996-August 2013

• Managed 5-6 employees to ensure safety and job completion often in high risk environments.

• Responsible for new electrical and lighting installations and technical upgrades to billboard and other outdoor and often high above ground structures.

• Ensured job compliance with National Electrical Code and OSHA safety regulations.

• Operated bucket truck and boom lift and work at heights of 100ft plus efficiently and safely.

Professional Affairs Conyers, GA

Event Manager Mar 2003-Aug 2006

• Coordinated and organized corporate family events for up to 12,000 people.

• Responsible for providing food, entertainment, and safety at jobsite.

• Managed volunteer groups (up to 100 individuals) in catering operations.

• Accountable for 28-foot box truck as well as large amounts of cash.

OTHER SKILLS Proficient in Word, Excel, PowerPoint, SAP product management system

**References available upon request

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