Service Delivery Specialist
Resume:
TOM FRODSHAM
*********@*******.***
- 3 years experience in financial settlement handling
- Proven record of excellent service
- Strong analytical and numerical skills
- Naturally a good communicator with a personable approach. Employment History
Partner Operations
Klarna/Foundever
July 2021 - December 2024
Priorities include overseeing financial accounts for our Klarna merchants who offer the service on their site and/or in-store. Experience in Live Chat, Incoming Calls and E-mails all directly with our merchants and brand partners. I’ve accomplished consistent 100% evaluations and used the experience to look for improvements to put forward. Gained a deeper knowledge of merchants settlements/order management routines. I became the go-to person for any help with complicated cases; it surprisingly came natural to me analyse data and find the route of a payout/settlement situation. Initiated improvements to our current procedures to make a merchants experience a lot simpler and easier to find vital info regarding their account, customer profiles and in particular their settlements. These changes have been made global within Klarna’s operations and improved the merchant experience.
Supported management with my strong written, verbal, analytical, and numerical skills when presenting our bi-annual findings to our regional management. Administrator
Harvey Nichols
June 2014 - October 2020
Administrator for the Senior Management and Personal Shoppers for HN Manchester. I oversaw studio and location bookings for photoshoots targeting the exclusive Instagram profile for VIP HN clients.
Developed proficiency in stock control software like Merit, Outlook, and Excel, and efficiently scheduled Personal Shopping appointments for our clients. I managed the stock reservation process in our Merit system for approval and ensured the proper handling of items during external appointments, especially for our WAG clientele. Meticulously monitor and confirm the return of items to prevent any losses during transit. Additionally, I coordinated appointments for clients and their personal shoppers, while also sourcing products and customised items.
Education
Staffordshire University
July 2009
BA (HONS) Surface Pattern Design 2:2
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